{
 "id": "browserless",
 "name": "Browserless",
 "category": "developer_tools",
 "website": "https://www.browserless.io",
 "domains": [
  "browserless.io",
  "docs.browserless.io",
  "status.browserless.io"
 ],
 "summary": "Browserless says you can switch plans or cancel anytime, but the in-account steps aren't documented. The Terms let you end them by notifying the company; support@browserless.io is the only address they give. Your stored email is destroyed once you cancel and the billing period expires.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Plan in your account",
   "applies_to": "Free, Prototyping, Starter and Scale plans on a browserless.io account, paid monthly or yearly",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://browserless.io/account/",
   "steps": [
    {
     "do": "Sign in to the Account Dashboard",
     "expect": null
    },
    {
     "do": "Find your plan and cancel or switch it; Browserless doesn't document the menu names",
     "expect": null
    }
   ],
   "confirm_by": "Not documented on the pages read",
   "effective": "Not documented; the privacy policy ties deleting your data to cancelling and the end of the billing period",
   "notice": null,
   "refund": "Browserless's public pages don't say whether monthly or yearly plans are refundable",
   "fees": "Paid plans bill overage per unit: $0.0020 on Prototyping, $0.0017 on Starter and $0.0015 on Scale",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s6",
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Notify Browserless",
   "applies_to": "Any plan, if you can't find or confirm the in-account steps",
   "who": "The account holder",
   "method": "email",
   "start_url": "https://www.browserless.io/terms-of-service",
   "steps": [
    {
     "do": "Email support@browserless.io, the only contact address the Terms give, saying you no longer wish to use the Services, and ask for written confirmation",
     "expect": null
    }
   ],
   "confirm_by": "A written reply from support; no confirmation is documented",
   "effective": "Not stated in the Terms",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s16"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise",
   "applies_to": "Enterprise plans with custom pricing, including private deployments and licensed self-hosting",
   "who": "The customer on the Enterprise agreement",
   "method": "contact_sales",
   "start_url": "https://www.browserless.io/contact",
   "steps": [
    {
     "do": "Check your Enterprise agreement for its term, renewal and notice rules",
     "expect": null
    },
    {
     "do": "Contact Browserless through the Contact page (the pricing page's Contact Sales link) to end or change the agreement",
     "expect": null
    }
   ],
   "confirm_by": "Not documented; ask for written confirmation",
   "effective": "Not stated on Browserless's public pages; check the agreement",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s17"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free plan with 1k units a month and 2 concurrent browsers",
   "evidence": "documented",
   "source_ids": [
    "s4"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a smaller plan at any time",
   "evidence": "documented",
   "source_ids": [
    "s1"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay yearly instead of monthly; the pricing page labels yearly billing Save 30%",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s14"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Not documented",
  "data_kept": "Browserless stores your email address when you buy a subscription and destroys it automatically once you cancel and the billing period expires; session data isn't retained long-term",
  "you_lose": [
   "Paid-plan allowances, if you move to the Free plan: 1k units a month on Free, against 20k units per month on Prototyping"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The pricing page's only cancellation line is 'Switch plans or cancel anytime.'; the steps behind it aren't documented",
   "Payment details are held by Stripe, not Browserless, which keeps only your zip code and country",
   "To ask for deletion of personal information, contact the Privacy Compliance Officer at support@browserless.io",
   "No confirmation step is documented, so ask for written confirmation of any cancellation"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "Switch plans or cancel anytime.",
   "supports": "plans can be switched or cancelled at any time"
  },
  {
   "id": "s2",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "billed annually",
   "supports": "the listed prices are yearly-billing figures"
  },
  {
   "id": "s3",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "Save 30%",
   "supports": "yearly billing is labeled as a saving"
  },
  {
   "id": "s4",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "1k units/month",
   "supports": "the Free plan's monthly allowance"
  },
  {
   "id": "s5",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "20k units per month",
   "supports": "the Prototyping plan's monthly allowance"
  },
  {
   "id": "s6",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "$0.0020 per unit overages",
   "supports": "the Prototyping overage rate"
  },
  {
   "id": "s7",
   "url": "https://www.browserless.io/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services",
   "supports": "the customer may end the Terms by notifying Browserless"
  },
  {
   "id": "s8",
   "url": "https://www.browserless.io/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "support@browserless.io",
   "supports": "the contact address the Terms list"
  },
  {
   "id": "s9",
   "url": "https://www.browserless.io/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "Upon purchasing a subscription to browserless we store your email address.",
   "supports": "what is stored when you buy a subscription"
  },
  {
   "id": "s10",
   "url": "https://www.browserless.io/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "When you cancel your account, and the billing period expires, we automatically destroy this information",
   "supports": "the stored email is destroyed after cancelling and the end of the billing period"
  },
  {
   "id": "s11",
   "url": "https://www.browserless.io/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "If you would like to: access, correct, amend or delete any personal information we have about you",
   "supports": "you can ask for personal information to be deleted"
  },
  {
   "id": "s12",
   "url": "https://www.browserless.io/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "contact our Privacy Compliance Officer at",
   "supports": "the address to ask for deletion"
  },
  {
   "id": "s13",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "$0.0017 per unit overages",
   "supports": "the Starter overage rate"
  },
  {
   "id": "s14",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "Pay Monthly",
   "supports": "monthly billing is offered"
  },
  {
   "id": "s15",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "$0.0015 per unit overages",
   "supports": "the Scale overage rate"
  },
  {
   "id": "s16",
   "url": "https://www.browserless.io/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Questions about the Terms of Service should be sent to us at support@browserless.io.",
   "supports": "the contact address in the Terms"
  },
  {
   "id": "s17",
   "url": "https://www.browserless.io/pricing",
   "title": "Browserless pricing",
   "publisher": "vendor",
   "quote": "Custom pricing for large-scale deployments",
   "supports": "Enterprise plans are custom-priced through sales"
  },
  {
   "id": "s18",
   "url": "https://www.browserless.io/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "This data is used to improve and maintain the service and is not retained long-term.",
   "supports": "session data isn't kept long-term"
  },
  {
   "id": "s19",
   "url": "https://www.browserless.io/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "we transmit it via an encrypted connection to our Payment Processor, Stripe.",
   "supports": "Stripe processes payments"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The steps to cancel or switch a plan inside the Account Dashboard aren't in Browserless's docs or pricing page",
   "The Terms don't name an address for cancellation notices or say whether a cancellation takes effect at the end of the billing period",
   "Browserless's public pages don't state refunds for monthly or yearly plans, or what happens to unused units after cancelling",
   "Monthly-billing prices for the paid plans aren't shown on the pricing page; the listed prices are yearly-billing figures",
   "Enterprise agreement terms (length, renewal, notice) aren't public",
   "No export of account or session data is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the routes against Browserless's pricing page, Terms of Service, privacy policy and docs: 'Switch plans or cancel anytime' and the right to end the Terms by notifying Browserless are confirmed; the docs have no billing or cancel pages",
    "Corrected 'paid plans are billed annually': the pricing page offers monthly or yearly billing, with yearly labeled Save 30%",
    "Corrected the data note: the privacy policy says your email is destroyed once you cancel and the billing period expires, not at sign-up",
    "Added an Enterprise route (custom pricing through Contact Sales), the Starter and Scale overage rates, and that Stripe holds payment details",
    "The notify route now names support@browserless.io as the only address the Terms give"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/browserless",
 "json": "https://stackcut.io/exits/browserless.json",
 "evidence": {
  "packet_revision": "4556b683bf253293cd9dd063269f8af8fb8a62605c8797aac718954ed9b1cbbe",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "browserless--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "browserless--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "browserless--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}