{
 "id": "browserbase",
 "name": "Browserbase",
 "category": "developer_tools",
 "website": "https://www.browserbase.com",
 "domains": [
  "browserbase.com"
 ],
 "summary": "Cancel a Developer or Startup plan in Settings, then Usage & billing, Change plan; you can use it until the paid term ends. Plans auto-renew unless you opt out, and fees already paid aren't refunded. Usage over the included browser hours is billed as pay-as-you-go overage. Scale plans go through sales.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Self-serve Developer and Startup plans",
   "who": "A user with access to the organization's Settings (the help pages don't say which roles can change the plan)",
   "method": "self_serve",
   "start_url": "https://www.browserbase.com/settings",
   "steps": [
    {
     "do": "Sign in to the Browserbase dashboard and open Settings, then Usage & billing",
     "expect": "Change plan"
    },
    {
     "do": "Select Change plan and cancel the paid plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the paid plan until the end of the term you've paid for",
   "notice": "Paid plans renew automatically for successive periods unless you opt out of auto-renewal in account settings before renewal",
   "refund": "Fees already paid are not refunded, and there are no prorated refunds for part of a period",
   "fees": "Usage beyond the plan's included browser hours and proxy bandwidth is billed at pay-as-you-go overage rates",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Scale plans (custom pricing)",
   "who": "The customer, with the Browserbase team",
   "method": "contact_sales",
   "start_url": "https://www.browserbase.com/contact",
   "steps": [
    {
     "do": "Contact the Browserbase team at sales@browserbase.com about ending or not renewing the Scale plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s10",
    "s11"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan needs no card: 3 concurrent browsers and 1 browser hour a month, with no overages",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s14"
   ]
  },
  {
   "type": "downgrade",
   "what": "Developer ($20 a month, 100 browser hours, then $0.12 per browser hour) is the cheaper paid plan; plan changes are made in Usage & billing, Change plan",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16"
   ]
  }
 ],
 "export": [
  {
   "data": "Session recordings (replays)",
   "how": "Request MP4 downloads with the Recording Downloads API (POST /v1/sessions/{id}/recording/downloads), then poll the same endpoint with GET for each file's download URL",
   "format": "MP4, one file per recorded page (tab)",
   "limits": "For non-BYOS projects, only while Browserbase still keeps the session's recording, for up to 30 days after the session ends",
   "source_ids": [
    "s20",
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the term you've already paid for",
  "data_kept": "Plans keep session data for a limited time (the plans table lists 7 days on Free and Developer, 30 days on Startup); what happens to data after cancelling isn't stated",
  "you_lose": [
   "The paid plan's included browser hours, concurrency and longer session limits"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Opt out of auto-renewal in account settings before the renewal date: charges recur until you do",
   "Paid plans can't be ended early for a refund: you keep them until the paid period ends",
   "Overage is billed by usage (browser time by the minute, proxy bandwidth by the MB), separately from the base plan",
   "Invoices and payment details are in Manage Billing, through the Stripe customer portal",
   "Scale plans are handled by the Browserbase team, not the self-serve Change plan page"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.browserbase.com/account/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "To cancel your Browserbase plan, go to Settings, then Usage & billing > Change plan",
   "supports": "where to cancel"
  },
  {
   "id": "s2",
   "url": "https://www.browserbase.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "To change or resign your Paid Services at any time, go to account settings.",
   "supports": "cancelling is self-serve in account settings"
  },
  {
   "id": "s3",
   "url": "https://www.browserbase.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you terminate a Paid Service, you may use your subscription until the end of your then-current term",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://www.browserbase.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Unless you opt out of auto-renewal, which can be done through your account settings, any Paid Services you have signed up for will be automatically extended",
   "supports": "auto-renewal and opting out"
  },
  {
   "id": "s5",
   "url": "https://www.browserbase.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "BROWSERBASE WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID",
   "supports": "no refunds"
  },
  {
   "id": "s6",
   "url": "https://www.browserbase.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you will not be eligible for a prorated refund of any portion of the subscription fee paid",
   "supports": "no prorated refunds"
  },
  {
   "id": "s7",
   "url": "https://www.browserbase.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "PAID SERVICES CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID",
   "supports": "the paid period runs to its end"
  },
  {
   "id": "s8",
   "url": "https://docs.browserbase.com/account/billing/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "Browser hours and proxy bandwidth are allocations, not limits. If you exceed them, pay-as-you-go overage rates apply.",
   "supports": "overage billing"
  },
  {
   "id": "s9",
   "url": "https://docs.browserbase.com/account/billing/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "Browser time is billed by the minute and proxy bandwidth by the MB, rounded, with a one-minute and one-MB minimum per session.",
   "supports": "how usage is metered"
  },
  {
   "id": "s10",
   "url": "https://docs.browserbase.com/account/billing/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "For high-scale workloads or specific compliance needs, book a demo",
   "supports": "Scale plans go through the Browserbase team"
  },
  {
   "id": "s11",
   "url": "https://docs.browserbase.com/account/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "sales@browserbase.com",
   "supports": "the sales contact"
  },
  {
   "id": "s12",
   "url": "https://docs.browserbase.com/account/billing/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "Start free, no credit card needed. Includes 3 concurrent sessions.",
   "supports": "the Free plan"
  },
  {
   "id": "s13",
   "url": "https://www.browserbase.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "3 concurrent browsers",
   "supports": "Free plan concurrency"
  },
  {
   "id": "s14",
   "url": "https://www.browserbase.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "1 browser hour",
   "supports": "Free plan browser hours"
  },
  {
   "id": "s15",
   "url": "https://www.browserbase.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "100 browser hours then $0.12/browser hr",
   "supports": "the Developer plan allowance"
  },
  {
   "id": "s16",
   "url": "https://docs.browserbase.com/account/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "To upgrade to Developer or Startup plans, go to Settings, then Usage & billing > Change plan.",
   "supports": "where plan changes are made"
  },
  {
   "id": "s17",
   "url": "https://www.browserbase.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE",
   "supports": "charges recur until you give notice"
  },
  {
   "id": "s18",
   "url": "https://docs.browserbase.com/account/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Stripe customer portal",
   "supports": "invoices and payment details are managed in Stripe"
  },
  {
   "id": "s19",
   "url": "https://docs.browserbase.com/account/billing/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "Data Retention",
   "supports": "the plans table's data-retention row (7 days Free and Developer, 30 days Startup)"
  },
  {
   "id": "s20",
   "url": "https://docs.browserbase.com/platform/browser/observability/recording-downloads",
   "title": "Recording downloads",
   "publisher": "vendor",
   "quote": "The Recording Downloads API turns a session's recording into downloadable MP4 files, one per recorded page (tab).",
   "supports": "session recordings can be exported as MP4"
  },
  {
   "id": "s21",
   "url": "https://docs.browserbase.com/platform/browser/observability/recording-downloads",
   "title": "Recording downloads",
   "publisher": "vendor",
   "quote": "You can assemble recording downloads while Browserbase still retains the session's recording source, for up to 30 days after the session ends on non-BYOS projects.",
   "supports": "the download window"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Which roles can change or cancel the plan: the team roles page (Admin, Contributor, Viewer) doesn't say",
   "The screens and confirmation after Change plan are not described",
   "How the final overage bill is charged after cancelling, and whether cancelling moves the organization to the Free plan, are not documented",
   "How long data is kept after cancelling is not documented (the plans table lists 7 days of data retention on Free and Developer, 30 days on Startup)",
   "Scale contracts: renewal and notice terms aren't published",
   "Whether annual billing or a marketplace (such as AWS Marketplace) is offered is not documented on the pages read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-07",
   "result": "partial",
   "notes": [
    "Historical 2026-09-29 review: Export: added MP4 session-recording downloads through the Recording Downloads API, available up to 31 days after a session ends (s20, s21)",
    "Historical 2026-09-29 review: Re-checked the cancel path, auto-renewal opt-out, no-refund terms, overage rates and the Free plan: all confirmed",
    "Historical 2026-09-29 review: Still unconfirmed: which roles can change the plan, the screens after Change plan, the final overage bill and Scale contract terms",
    "Scoped follow-up of the Recording downloads page only (s20-s21); the packet-wide checked_on remains 2026-09-29. s21 now says downloads can be assembled up to 30 days after a session ends on non-BYOS projects (previous quote: 31 days), so the export limit was corrected. Other source pages and account flows were not rechecked."
   ]
  }
 },
 "stackcut": {
  "vendor_id": "browserbase",
  "name": "Browserbase",
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   {
    "id": "replace-browserbase",
    "title": "Headless browser infra",
    "best_year_one_net": 228
   }
  ]
 },
 "page": "https://stackcut.io/cancel/browserbase",
 "json": "https://stackcut.io/exits/browserbase.json",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}