{
 "id": "britbox",
 "name": "BritBox",
 "category": "streaming_video",
 "website": "https://www.britbox.com/us/",
 "domains": [
  "britbox.com"
 ],
 "summary": "Cancel in the Account Details section of My Account on britbox.com before the renewal date; you keep watching until the billing period ends. Payments are non-refundable. If Apple, Google Play or another platform bills you, you must cancel on that platform.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "BritBox US subscriptions billed by BritBox on britbox.com",
   "who": "The account holder (sign in)",
   "method": "self_serve",
   "start_url": "https://www.britbox.com/us/account/userprofile",
   "steps": [
    {
     "do": "Sign in on britbox.com and open My Account",
     "expect": "Account Details"
    },
    {
     "do": "In Account Details, check your next renewal date, then cancel your subscription there",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing period; you keep access until then if you paid for it",
   "notice": "Cancel before the subscription renews to avoid being billed for the next period",
   "refund": "Payments are non-refundable, with no refunds or credits for partly used periods",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s7",
    "s8"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the BritBox app on iPhone, iPad or Apple TV and charged to your Apple Account",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap BritBox",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (scroll down if you don't see it)",
     "expect": null
    }
   ],
   "confirm_by": "BritBox shows an expiration message, or no Cancel button, in Subscriptions",
   "effective": "At the end of the current billing period",
   "notice": "Cancel before the renewal date; to avoid paying after a free trial, cancel at least 24 hours before it ends",
   "refund": "BritBox's terms say payments are non-refundable",
   "fees": null,
   "source_ids": [
    "s5",
    "s6",
    "s9",
    "s10",
    "s11",
    "s12",
    "s2",
    "s4"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions bought in the BritBox Android app and billed by Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Manage"
    },
    {
     "do": "Next to BritBox, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using BritBox for the time you have already paid for",
   "notice": "Cancel before the renewal date",
   "refund": "BritBox's terms say payments are non-refundable",
   "fees": null,
   "source_ids": [
    "s5",
    "s13",
    "s14",
    "s15",
    "s4"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Subscriptions paid through another platform or streaming service (BritBox's terms name app stores, platforms and other streaming services; the specific partners are not listed on pages we could read)",
   "who": "The account holder with the platform that bills you",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Find the platform that bills you for BritBox; its account section shows your next renewal date",
     "expect": null
    },
    {
     "do": "Cancel the BritBox subscription in that platform's own subscription settings",
     "expect": null
    }
   ],
   "confirm_by": "The platform's own confirmation",
   "effective": "At the end of the current billing period",
   "notice": "Cancel before the renewal date",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s5",
    "s6",
    "s8",
    "s7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "The Standard plan billed yearly is $109.99, against $10.99 a month billed monthly",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "type": "downgrade",
   "what": "The Standard plan ($10.99 a month or $109.99 a year) still includes the full BritBox catalog; Premier only adds early viewing and BBC Select documentaries",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s16",
    "s17"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period, if you paid for it",
  "data_kept": "BritBox keeps your information while you use the service and for a period after you stop; the period varies by type of data",
  "you_lose": [
   "Streaming BritBox once the billing period ends",
   "Premier's early viewing and BBC Select documentaries, if you had Premier"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "If you pay through an app store or another platform, you must cancel on that platform, not on britbox.com",
   "Payments are non-refundable, so cancel before the renewal date",
   "BritBox will not delete your account or payment card while a subscription is active: cancel first"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.britbox.com/us/terms-and-conditions",
   "title": "BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)",
   "publisher": "vendor",
   "quote": "To cancel your subscription, go to the Account Details or equivalent section of Britbox at My Account.",
   "supports": "where to cancel a direct subscription"
  },
  {
   "id": "s2",
   "url": "https://www.britbox.com/us/terms-and-conditions",
   "title": "BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, the cancellation will be effective at the end of the then current billing period.",
   "supports": "when the cancellation takes effect"
  },
  {
   "id": "s3",
   "url": "https://www.britbox.com/us/terms-and-conditions",
   "title": "BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)",
   "publisher": "vendor",
   "quote": "You must cancel your subscription before it renews in order to avoid being billed for the next subscription period's subscription fee.",
   "supports": "the notice needed before renewal"
  },
  {
   "id": "s4",
   "url": "https://www.britbox.com/us/terms-and-conditions",
   "title": "BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)",
   "publisher": "vendor",
   "quote": "PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.",
   "supports": "no refunds"
  },
  {
   "id": "s5",
   "url": "https://www.britbox.com/us/terms-and-conditions",
   "title": "BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)",
   "publisher": "vendor",
   "quote": "If you pay for the Services through your account on a third-party platform, then you must cancel your subscription on the third-party platform you use to pay for the Services.",
   "supports": "app store and partner billing must be cancelled on that platform"
  },
  {
   "id": "s6",
   "url": "https://www.britbox.com/us/terms-and-conditions",
   "title": "BritBox US Terms & Conditions (7. Account and Registration)",
   "publisher": "vendor",
   "quote": "If you sign up for, access, or pay for the Services through a third party (e.g. an app store, platform or other streaming service)",
   "supports": "the kinds of third parties that can bill for BritBox"
  },
  {
   "id": "s7",
   "url": "https://www.britbox.com/us/terms-and-conditions",
   "title": "BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)",
   "publisher": "vendor",
   "quote": "Following any cancellation, you will continue to have access to the Service until the end of your current billing period provided that you had previously paid for that period.",
   "supports": "access until the end of the paid period"
  },
  {
   "id": "s8",
   "url": "https://www.britbox.com/us/terms-and-conditions",
   "title": "BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)",
   "publisher": "vendor",
   "quote": "You can see your next renewal date by navigating to the Account Details or equivalent section of britbox.com or the third-party platform you use",
   "supports": "where to see the renewal date"
  },
  {
   "id": "s9",
   "url": "https://apps.apple.com/us/app/britbox-the-best-british-tv/id1206838907",
   "title": "BritBox on the App Store (developer's listing)",
   "publisher": "vendor",
   "quote": "Please note payment will be charged to your iTunes Account at confirmation of subscription.",
   "supports": "BritBox sells subscriptions billed by Apple"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "trial notice on Apple"
  },
  {
   "id": "s13",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the reason pop-up before the final step"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s16",
   "url": "https://www.britbox.com/us/",
   "title": "BritBox US home page (plans)",
   "publisher": "vendor",
   "quote": "Monthly $10.99/month After 7-day free trial Standard plan.",
   "supports": "the monthly Standard price"
  },
  {
   "id": "s17",
   "url": "https://www.britbox.com/us/",
   "title": "BritBox US home page (plans)",
   "publisher": "vendor",
   "quote": "Annual $109.99/year After 7-day free trial Standard plan.",
   "supports": "the annual Standard price"
  },
  {
   "id": "s18",
   "url": "https://www.britbox.com/us/",
   "title": "BritBox US home page (plans)",
   "publisher": "vendor",
   "quote": "All plans include the full BritBox catalog – Premier adds early viewing and BBC Select for hundreds more documentaries.",
   "supports": "Standard keeps the full catalog; what Premier adds"
  },
  {
   "id": "s19",
   "url": "https://www.britbox.com/us/privacy",
   "title": "BritBox US Privacy Policy (5. How long we'll keep your information)",
   "publisher": "vendor",
   "quote": "We'll keep your information for as long as you use our services and for a period of time after you have stopped using the services",
   "supports": "what is kept after cancelling"
  },
  {
   "id": "s20",
   "url": "https://www.britbox.com/us/privacy",
   "title": "BritBox US Privacy Policy (6. Your Rights & Choices)",
   "publisher": "vendor",
   "quote": "If you have a subscription, you need to cancel this before we'll let you delete your account or payment card.",
   "supports": "the tip about deleting the account"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "BritBox's help center (help.britbox.com) couldn't be checked, so the exact button names and messages in the britbox.com cancel flow, any confirmation email and any retention offer aren't confirmed",
   "Which partners bill for BritBox (for example Prime Video Channels, Roku or Apple TV Channels) isn't listed on the pages checked, and Amazon's own pages couldn't be checked",
   "Data export is not documented on pages we could read",
   "In review, BritBox's terms, plans page, privacy policy and help center couldn't be read in full, so details such as trial-cancellation rules and the page where cancelling starts aren't reconfirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "No field changes: every quote (s1-s20) is on its page, and the Apple, Google Play and App Store pages match the Apple and Google Play routes",
    "britbox.com and help.britbox.com couldn't be read in full, so the web flow's button names and the partner list stay unverified and the level stays partial"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/britbox",
 "json": "https://stackcut.io/exits/britbox.json",
 "evidence": {
  "packet_revision": "bb02b2874755a661510fe78df1f17d713245f4a7f1a28ae72124bb902d3e9554",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "britbox--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "britbox--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "britbox--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "britbox--reseller-or-partner--r4",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}