{
 "id": "brevo",
 "name": "Brevo",
 "category": "marketing_sales",
 "website": "https://www.brevo.com",
 "domains": [
  "brevo.com",
  "sendinblue.com"
 ],
 "summary": "Open the account dropdown, My plan, Cancel subscription; decline the pause offer and confirm. You drop to the Free plan when the billing period ends. Yearly Professional plans and dedicated IPs need a support ticket, and Free accounts are deleted after four months without a login.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel a paid plan",
   "applies_to": "Paid Brevo plans billed by Brevo (yearly Professional plans and dedicated IPs go through a support ticket instead)",
   "who": "The account owner, or a user with permission to manage plan, billing and payments",
   "method": "self_serve",
   "start_url": "https://app.brevo.com/billing/my-plan",
   "steps": [
    {
     "do": "Click the account dropdown and select My plan",
     "expect": null
    },
    {
     "do": "If the subscription is paused, resume it first: a paused plan can't be cancelled",
     "expect": null
    },
    {
     "do": "At the bottom of the page, click Cancel subscription",
     "expect": "an option to pause your subscription for up to 3 months instead"
    },
    {
     "do": "Click No, cancel my subscription",
     "expect": null
    },
    {
     "do": "Select a reason for cancelling (add details if asked), then click Yes, I want to cancel my subscription",
     "expect": "The cancellation has been scheduled"
    }
   ],
   "confirm_by": "Brevo says the cancellation has been scheduled; Remove scheduled changes appears next to your plan name on My plan until the period ends",
   "effective": "At the end of the current billing period your account moves to the Free plan; you can use the remaining credits until then with no further charges",
   "notice": "Subscriptions renew automatically unless you cancel before the renewal date. On the Professional plan, Brevo's Terms require written notice of non-renewal at least 15 calendar days ahead",
   "refund": "Brevo does not refund prepaid or unused fees",
   "fees": "Cancelling the plan doesn't cancel a dedicated IP: cancel it separately by support ticket",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s49"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Yearly Professional plans and dedicated IPs",
   "applies_to": "Yearly Professional plans, and dedicated IP add-ons on any plan",
   "who": "The account owner or a user who can manage plan, billing and payments, by a support ticket from the account",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to Brevo and create a support ticket from your account asking to cancel the yearly Professional plan or the dedicated IP",
     "expect": null
    },
    {
     "do": "For a Professional plan, send it at least 15 calendar days before the renewal date, as the Terms require written notice",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription term: the Terms don't let you end a subscription early",
   "notice": "Written notice of non-renewal at least 15 calendar days before renewal for the Professional plan",
   "refund": "Brevo does not refund prepaid or unused fees",
   "fees": null,
   "source_ids": [
    "s2",
    "s3",
    "s13",
    "s14",
    "s15",
    "s19"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise plans",
   "applies_to": "Brevo Enterprise plans",
   "who": "The account owner, through the Customer Success Manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your Customer Success Manager from your Brevo account to request closure, before the renewal date",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription term: the Terms don't let you end a subscription early",
   "notice": "Subscriptions renew automatically for the same duration unless you notify Brevo of non-renewal before the renewal date",
   "refund": "Brevo does not refund prepaid or unused fees",
   "fees": null,
   "source_ids": [
    "s13",
    "s15",
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Close the account permanently",
   "applies_to": "Any Brevo account, when you want it and its data deleted (cancelling alone keeps a Free account)",
   "who": "The account owner only",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Export the data you want to keep, send or cancel scheduled campaigns, and remove Brevo forms, chat and API connections from your website",
     "expect": null
    },
    {
     "do": "Click the account dropdown and select Settings, then General",
     "expect": "Definitively close your account, at the bottom of the page"
    },
    {
     "do": "Click Definitively close your account and review the list of elements that will be impacted",
     "expect": null
    },
    {
     "do": "Type DELETE in the field, then click Delete organization",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately: all Brevo services stop, subscriptions are cancelled and the data is lost",
   "notice": null,
   "refund": "Brevo does not refund prepaid or unused fees",
   "fees": null,
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27",
    "s28",
    "s15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a monthly plan on current pricing for 1, 2 or 3 months: on My plan, click Pause subscription. Brevo's pause article lists Starter, Standard and Professional monthly plans (other Brevo pages name only Starter and Standard). It starts at the end of the billing period; you keep Free plan features but can't send emails, and the plan resumes automatically. Resuming early costs a pro-rated fee",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s29",
    "s30",
    "s31",
    "s32",
    "s50",
    "s51"
   ]
  },
  {
   "type": "free_plan",
   "what": "The Free plan, free forever, includes up to 300 emails per day. Cancelling moves you there and keeps your contacts, templates and forms; automations are limited to 2,000 contacts. Log in at least every four months or the Free account is deleted",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s12",
    "s33",
    "s34",
    "s35",
    "s48",
    "s52"
   ]
  },
  {
   "type": "downgrade",
   "what": "Need fewer email credits? Adjust your plan's email volume instead. To switch to a lower plan, cancel first, then pick the lower plan when the new billing period begins. Prepaid credits are lost if you downgrade",
   "evidence": "documented",
   "source_ids": [
    "s36",
    "s37",
    "s38",
    "s39"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Choose yearly billing, shown at 10% off on the pricing page; you pick monthly or yearly when you subscribe",
   "evidence": "documented",
   "source_ids": [
    "s40",
    "s41"
   ]
  }
 ],
 "export": [
  {
   "data": "Contacts and their attributes (all contacts, or a list or segment)",
   "how": "Go to CRM, Contacts, select all contacts, click More actions, Export, choose attributes and separator, then Start export; download the file from the bell icon's notification (or have a link emailed to the account owner)",
   "format": "CSV (semicolon or comma separator)",
   "limits": "The export can take a few minutes",
   "source_ids": [
    "s42",
    "s43",
    "s44",
    "s45"
   ]
  },
  {
   "data": "Invoices, campaign reports and templates (PDF and HTML), automation and transactional logs, deals, call history and payment transactions",
   "how": "Brevo's account-closing article lists what each app lets you export; export before closing, because closing deletes everything",
   "format": null,
   "limits": null,
   "source_ids": [
    "s20",
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period, then the account continues on the Free plan",
  "data_kept": "Cancelling deletes nothing: your data stays on the Free plan, but a Free account with no login for four months is deleted automatically. Closing the account deletes all data at once; Brevo keeps aggregated data for three months after closure and the account can't be restored",
  "you_lose": [
   "Features not on the Free plan; automations are limited to 2,000 contacts",
   "Prepaid credits, if you downgrade",
   "Everything in the account, permanently, if you close it"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After Cancel subscription the flow offers a pause of up to 3 months; choose No, cancel my subscription, then pick a reason before the final confirm",
  "tips": [
   "Resume a paused plan before cancelling: a paused plan can't be cancelled",
   "Cancelling doesn't cancel a dedicated IP: open a support ticket for it",
   "Yearly Professional plans are cancelled by support ticket; Enterprise plans through the Customer Success Manager",
   "Cancelling keeps a Free account; closing it (Settings, General) deletes everything and only the owner can do it",
   "To keep a Free account, log in at least every four months",
   "Remove Scheduled changes on My plan undoes a cancellation before the period ends"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Only the account owner or users with permission to manage plan, billing, and payments can access the My plan page and cancel a subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Canceling your subscription does not cancel your dedicated IP. To cancel a dedicated IP, contact our support team by creating a ticket from your account.",
   "supports": "dedicated IPs are cancelled separately"
  },
  {
   "id": "s3",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "To cancel a yearly Professional plan, contact our support team by creating a ticket from your account.",
   "supports": "yearly Professional plans are cancelled by ticket"
  },
  {
   "id": "s4",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "You can cancel your subscription at any time. When you do, your account will automatically be downgraded to the Free plan at the end of your current billing period.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s5",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Click the account dropdown and select My plan.",
   "supports": "the first step"
  },
  {
   "id": "s6",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If your subscription is currently paused, resume it. Otherwise, you will not be able to cancel it.",
   "supports": "resume a paused plan first"
  },
  {
   "id": "s7",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "At the bottom of the page, click Cancel subscription.",
   "supports": "the Cancel subscription step"
  },
  {
   "id": "s8",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "You'll have the option to pause your subscription for up to 3 months instead of canceling.",
   "supports": "the pause offer in the flow"
  },
  {
   "id": "s9",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "To proceed with canceling, click No, cancel my subscription.",
   "supports": "declining the pause offer"
  },
  {
   "id": "s10",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Select the reason for canceling your subscription. For some reasons, you may be asked to provide additional details before confirming.",
   "supports": "the reason step"
  },
  {
   "id": "s11",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Click Yes, I want to cancel my subscription.",
   "supports": "the final confirm"
  },
  {
   "id": "s12",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "The cancellation has been scheduled. You'll be automatically downgraded to the Free plan at the end of your billing period.",
   "supports": "what you see after confirming"
  },
  {
   "id": "s13",
   "url": "https://www.brevo.com/legal/termsofuse/",
   "title": "Brevo Terms of Service",
   "publisher": "vendor",
   "quote": "Subscriptions are renewed automatically, unless You close your account or notify Us of termination of Your account prior to the date of renewal.",
   "supports": "automatic renewal; cancel before the renewal date"
  },
  {
   "id": "s14",
   "url": "https://www.brevo.com/legal/termsofuse/",
   "title": "Brevo Terms of Service",
   "publisher": "vendor",
   "quote": "If You subscribed to the Professional plan, the notice of non-renewal must be given in writing, and the minimum notice period of non-renewal is fifteen (15) calendar days.",
   "supports": "the 15-day written notice for the Professional plan"
  },
  {
   "id": "s15",
   "url": "https://www.brevo.com/legal/termsofuse/",
   "title": "Brevo Terms of Service",
   "publisher": "vendor",
   "quote": "We will not provide refunds for any prepaid or unused fees",
   "supports": "no refunds"
  },
  {
   "id": "s16",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "you can click Remove scheduled changes next to your plan name on the My plan page before the end of your billing period.",
   "supports": "how to see and undo a scheduled cancellation"
  },
  {
   "id": "s17",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "If you're on an Enterprise plan, contact your Customer Success Manager from your account to request closure.",
   "supports": "Enterprise plans go through the Customer Success Manager"
  },
  {
   "id": "s18",
   "url": "https://www.brevo.com/legal/termsofuse/",
   "title": "Brevo Terms of Service",
   "publisher": "vendor",
   "quote": "Upon expiration, your Subscription will automatically renew for subsequent terms equal to your prior Subscription's duration.",
   "supports": "renewal for the same duration"
  },
  {
   "id": "s19",
   "url": "https://www.brevo.com/legal/termsofuse/",
   "title": "Brevo Terms of Service",
   "publisher": "vendor",
   "quote": "These Terms are non-cancellable by You prior to the end of your ongoing Subscription, and We will not provide refunds for any prepaid or unused fees.",
   "supports": "you can't end the term early, and no refunds"
  },
  {
   "id": "s20",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "Since closing your account is permanent, we recommend exporting any data you want to keep.",
   "supports": "export before closing"
  },
  {
   "id": "s21",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "all Brevo services linked to your account will stop and subscriptions will be canceled",
   "supports": "closing stops services and cancels subscriptions"
  },
  {
   "id": "s22",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "Only the account owner can permanently close the account.",
   "supports": "who can close the account"
  },
  {
   "id": "s23",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "In Brevo, click the account dropdown and select Settings > General.",
   "supports": "where closing starts"
  },
  {
   "id": "s24",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "At the bottom of the page, click Definitively close your account.",
   "supports": "the close button"
  },
  {
   "id": "s25",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "Type DELETE in the field to confirm that you want to permanently close your account.",
   "supports": "the confirmation step"
  },
  {
   "id": "s26",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "Click Delete organization.",
   "supports": "the final step"
  },
  {
   "id": "s27",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "Your account is now permanently closed, and all data is lost.",
   "supports": "closing is immediate and deletes data"
  },
  {
   "id": "s28",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "Brevo forms, chat, payment links, and other features have been removed from your website",
   "supports": "clean up your website before closing"
  },
  {
   "id": "s29",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Pausing a subscription is only available if you are on our current pricing, subscribed to a Starter or Standard plan, and on a monthly plan.",
   "supports": "which plans can pause"
  },
  {
   "id": "s30",
   "url": "https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription",
   "title": "Pause your monthly subscription",
   "publisher": "vendor",
   "quote": "The pause is scheduled and will take effect at the end of your current billing period",
   "supports": "when a pause starts"
  },
  {
   "id": "s31",
   "url": "https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription",
   "title": "Pause your monthly subscription",
   "publisher": "vendor",
   "quote": "manage your Brevo account and use the features included in the Free plan, but you won't be able to send emails",
   "supports": "what you keep during a pause"
  },
  {
   "id": "s32",
   "url": "https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription",
   "title": "Pause your monthly subscription",
   "publisher": "vendor",
   "quote": "Your subscription will automatically resume after the pause duration you selected",
   "supports": "the plan resumes automatically"
  },
  {
   "id": "s33",
   "url": "https://www.brevo.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "up to 300 emails per day",
   "supports": "the Free plan's sending limit"
  },
  {
   "id": "s34",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If you want to stay on the Free plan, note that you'll have to log into Brevo every four months to prevent the automatic deletion of your Free account.",
   "supports": "Free accounts are deleted without a login every four months"
  },
  {
   "id": "s35",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Canceling your subscription will not delete any data from your Brevo account. You will still have access to your forms, templates, contacts, and other data.",
   "supports": "cancelling keeps your data"
  },
  {
   "id": "s36",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If you need fewer credits than your current plan offers, you can adjust your email volume instead of canceling and downgrading.",
   "supports": "lowering the email volume"
  },
  {
   "id": "s37",
   "url": "https://help.brevo.com/hc/en-us/articles/17629099685394-Downgrade-to-the-Free-plan-or-a-lower-plan",
   "title": "Downgrade to the Free plan or a lower plan",
   "publisher": "vendor",
   "quote": "To downgrade a paid subscription, you first need to cancel it.",
   "supports": "downgrading starts with cancelling"
  },
  {
   "id": "s38",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Once the new billing period begins, you can choose to stay on the Free plan or switch to a lower plan.",
   "supports": "switching to a lower plan"
  },
  {
   "id": "s39",
   "url": "https://help.brevo.com/hc/en-us/articles/17629099685394-Downgrade-to-the-Free-plan-or-a-lower-plan",
   "title": "Downgrade to the Free plan or a lower plan",
   "publisher": "vendor",
   "quote": "If you downgrade and still have prepaid credits, you will lose these credits.",
   "supports": "prepaid credits are lost on downgrade"
  },
  {
   "id": "s40",
   "url": "https://www.brevo.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "You choose your commitment period when you sign up for a plan (monthly or yearly).",
   "supports": "monthly or yearly billing"
  },
  {
   "id": "s41",
   "url": "https://www.brevo.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "(-10%)",
   "supports": "the yearly discount shown on the pricing page"
  },
  {
   "id": "s42",
   "url": "https://help.brevo.com/hc/en-us/articles/5310065850642-Export-your-contacts-from-Brevo",
   "title": "Export your contacts from Brevo",
   "publisher": "vendor",
   "quote": "With Brevo, you can export your contacts and their contact attributes (such as email address, phone number, creation date, etc.) as a CSV file.",
   "supports": "what the contact export contains, and the format"
  },
  {
   "id": "s43",
   "url": "https://help.brevo.com/hc/en-us/articles/5310065850642-Export-your-contacts-from-Brevo",
   "title": "Export your contacts from Brevo",
   "publisher": "vendor",
   "quote": "Click More actions > Export.",
   "supports": "the export step"
  },
  {
   "id": "s44",
   "url": "https://help.brevo.com/hc/en-us/articles/5310065850642-Export-your-contacts-from-Brevo",
   "title": "Export your contacts from Brevo",
   "publisher": "vendor",
   "quote": "To download the export file from your Notifications: click the bell icon next to your account name and click download the file on the corresponding notification.",
   "supports": "where to download the file"
  },
  {
   "id": "s45",
   "url": "https://help.brevo.com/hc/en-us/articles/5310065850642-Export-your-contacts-from-Brevo",
   "title": "Export your contacts from Brevo",
   "publisher": "vendor",
   "quote": "Go to CRM > Contacts.",
   "supports": "where the export starts"
  },
  {
   "id": "s46",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "we retain aggregated data for three months after account closure",
   "supports": "what is kept after closing"
  },
  {
   "id": "s47",
   "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
   "title": "Permanently close your Brevo account",
   "publisher": "vendor",
   "quote": "During this period, the account cannot be restored, and the closure remains irreversible.",
   "supports": "a closed account can't be restored"
  },
  {
   "id": "s48",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "your automations will be limited to 2,000 contacts.",
   "supports": "the Free plan's automation limit"
  },
  {
   "id": "s49",
   "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "You can use the remaining credits until then with no further charges.",
   "supports": "credits stay usable until the period ends"
  },
  {
   "id": "s50",
   "url": "https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription",
   "title": "Pause your monthly subscription",
   "publisher": "vendor",
   "quote": "Pausing a subscription is only available if you are on our current pricing, and subscribed to a Starter, Standard, or Professional monthly plan.",
   "supports": "which plans can pause, per the pause article"
  },
  {
   "id": "s51",
   "url": "https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription",
   "title": "Pause your monthly subscription",
   "publisher": "vendor",
   "quote": "A pro-rated fee covering the period from the date you resume your subscription until your next billing date will be automatically charged to your current payment method.",
   "supports": "resuming a pause early costs a pro-rated fee"
  },
  {
   "id": "s52",
   "url": "https://www.brevo.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Free forever, no credit card needed",
   "supports": "the Free plan is free forever"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Brevo doesn't say whether a confirmation email follows a cancellation",
   "How notice must be given for Enterprise contracts isn't on Brevo's public pages; it would be in the Enterprise agreement",
   "No Apple App Store, Google Play or marketplace billing is documented for Brevo plans"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route against Brevo's cancel, close-account, pause and downgrade articles and its Terms: steps, menu names, permissions, timing, the 15-day Professional notice and the no-refund terms are confirmed",
    "Enterprise: Brevo's help only says Enterprise accounts ask their Customer Success Manager to request closure; the step no longer says 'cancellation', and the self-serve route no longer claims to exclude Enterprise plans",
    "Enterprise fees: removed 'closing doesn't cancel amounts still due', which the Terms don't say",
    "Yearly Professional route: who can open the ticket now matches the cancel article's permission note",
    "Pause: the pause article (updated 2026-10-05) also lists Professional monthly plans; added that and the pro-rated fee for resuming early (s50, s51)",
    "Free plan: fixed its sources (s10 was the cancel-reason step) and added the pricing page's 'Free forever' quote (s52)"
   ]
  }
 },
 "delete_account": {
  "url": "https://app.brevo.com/settings/advanced",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/brevo",
 "json": "https://stackcut.io/exits/brevo.json",
 "evidence": {
  "packet_revision": "8a109d582b6fd293f7c9f970705e5409453f41fbce0f1b5050fefc1d36cb2ce7",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "brevo--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "brevo--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "brevo--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "brevo--direct-web--r4",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}