{
 "id": "box",
 "name": "Box",
 "category": "cloud_storage",
 "website": "https://www.box.com",
 "domains": [
  "box.com"
 ],
 "summary": "Personal Pro: Account Settings > Cancel Account, finish the survey, then Permanently Cancel My Account. Business and Enterprise admins cancel in Admin Console > Account & Billing. Cancel 3 business days before renewal; annual plans can't cancel mid-term, and there are no refunds. Plan changes go through cancel@box.com.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Box Personal Pro",
   "applies_to": "Box Personal Pro (paid individual) accounts",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://app.box.com",
   "steps": [
    {
     "do": "Click your account avatar in the upper right, then select Account Settings",
     "expect": "Account Details"
    },
    {
     "do": "In the Account Details section, click Cancel Account",
     "expect": "a survey"
    },
    {
     "do": "Complete the survey and click Continue",
     "expect": "Permanently Cancel My Account"
    },
    {
     "do": "Click Permanently Cancel My Account to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the service term",
   "notice": "Cancel at least three business days before the renewal date. On an annual plan you can't cancel until the anniversary date",
   "refund": "No refunds for previously paid services",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s11",
    "s12",
    "s13",
    "s14"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Box Business and Enterprise",
   "applies_to": "Box Business and Enterprise accounts",
   "who": "Only the account administrator",
   "method": "self_serve",
   "start_url": "https://app.box.com",
   "steps": [
    {
     "do": "Go to Admin Console > Account & Billing",
     "expect": "Cancel Account (in the Status field of the Account Information section)"
    },
    {
     "do": "In the Status field of the Account Information section, click Cancel Account",
     "expect": "a pop-up window asking you to confirm"
    },
    {
     "do": "Confirm, click Continue, then go through the pop-up screens and select Cancel My Account",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email to the account owner or administrator once the cancellation is processed",
   "effective": "At the end of the service term",
   "notice": "Cancel at least three business days before the renewal date. On an annual plan you can't cancel, reduce seats or downgrade until the anniversary date",
   "refund": "No refunds for previously paid services",
   "fees": null,
   "source_ids": [
    "s4",
    "s5",
    "s6",
    "s7",
    "s3",
    "s11",
    "s12",
    "s13",
    "s14"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Business accounts: if you can't cancel online",
   "applies_to": "Business or Enterprise accounts when the Cancel Account option is missing, the administrator can't cancel, or no confirmation email arrives",
   "who": "The account administrator",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email cancel@box.com and ask Box to cancel the account or confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation from Box",
   "effective": "At the end of the service term",
   "notice": "Without a confirmation you risk the account not being properly cancelled",
   "refund": "No refunds for previously paid services",
   "fees": null,
   "source_ids": [
    "s8",
    "s3",
    "s14"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "An account administrator can email cancel@box.com to move to a cheaper plan; downgrades are processed at the end of the term",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "An account administrator can email cancel@box.com with the number of seats to keep (the minimum is 3 seats per account); seat decreases are processed at the end of the term (removing users alone doesn't lower charges)",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s22"
   ]
  },
  {
   "type": "free_plan",
   "what": "Downgrade to a free Personal account after removing data past 10GB of storage",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the service term",
  "data_kept": "Box's terms say you can request access to your content within 14 days after termination; after that it may not be retrievable",
  "you_lose": [
   "Access for all managed users when an enterprise admin cancels"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Personal Pro cancellation asks you to complete a survey before Continue",
  "tips": [
   "Only the account administrator can cancel a Business or Enterprise account",
   "If the administrator gets no confirmation email, email cancel@box.com, or the account may not be properly cancelled",
   "Removing or deleting users does not lower the subscription charges"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription",
   "title": "How To Cancel Your Box Account / Subscription",
   "publisher": "vendor",
   "quote": "Click your account avatar in the upper right, and then select Account Settings. In the Account Details section, click Cancel Account.",
   "supports": "the first Personal Pro steps"
  },
  {
   "id": "s2",
   "url": "https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription",
   "title": "How To Cancel Your Box Account / Subscription",
   "publisher": "vendor",
   "quote": "Complete the survey and click Continue. Click Permanently Cancel My Account to confirm and complete the process.",
   "supports": "the survey and the final Personal Pro step"
  },
  {
   "id": "s3",
   "url": "https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription",
   "title": "How To Cancel Your Box Account / Subscription",
   "publisher": "vendor",
   "quote": "The account will cancel at the end of the service term.",
   "supports": "when it takes effect"
  },
  {
   "id": "s4",
   "url": "https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription",
   "title": "How To Cancel Your Box Account / Subscription",
   "publisher": "vendor",
   "quote": "Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billing.",
   "supports": "who can cancel a business account, and where"
  },
  {
   "id": "s5",
   "url": "https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription",
   "title": "How To Cancel Your Box Account / Subscription",
   "publisher": "vendor",
   "quote": "In the Status field in the Account Information section, click Cancel Account.",
   "supports": "the business cancel button"
  },
  {
   "id": "s6",
   "url": "https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription",
   "title": "How To Cancel Your Box Account / Subscription",
   "publisher": "vendor",
   "quote": "After confirming, click Continue. Navigate through the pop-up screens and select Cancel My Account to complete the process.",
   "supports": "the final business steps"
  },
  {
   "id": "s7",
   "url": "https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription",
   "title": "How To Cancel Your Box Account / Subscription",
   "publisher": "vendor",
   "quote": "The account owner or administrator will receive a confirmation email once the cancellation has been processed.",
   "supports": "how to confirm a business cancellation"
  },
  {
   "id": "s8",
   "url": "https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription",
   "title": "How To Cancel Your Box Account / Subscription",
   "publisher": "vendor",
   "quote": "If no notice is received or the administrator is unavailable, please reach out to cancel@box.com to confirm. Otherwise, you risk the account not being properly cancelled.",
   "supports": "the email route"
  },
  {
   "id": "s9",
   "url": "https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription",
   "title": "How To Cancel Your Box Account / Subscription",
   "publisher": "vendor",
   "quote": "If an enterprise admin cancels the account, all managed users in that enterprise will also lose access to their Box accounts.",
   "supports": "what managed users lose"
  },
  {
   "id": "s11",
   "url": "https://www.box.com/legal/termsofservice",
   "title": "Box Terms of Service (section 22, Subscription Period)",
   "publisher": "vendor",
   "quote": "unless you cancel your Monthly Subscription Plan at least three (3) business days prior to the renewal date.",
   "supports": "notice for monthly plans"
  },
  {
   "id": "s12",
   "url": "https://www.box.com/legal/termsofservice",
   "title": "Box Terms of Service (section 22, Subscription Period)",
   "publisher": "vendor",
   "quote": "for additional periods equal to one (1) year each year on the anniversary unless you cancel at least three (3) business days prior to your renewal date.",
   "supports": "notice for annual plans"
  },
  {
   "id": "s13",
   "url": "https://www.box.com/legal/termsofservice",
   "title": "Box Terms of Service (section 22, Subscription Period)",
   "publisher": "vendor",
   "quote": "under the Annual Subscription Plan you will not be permitted to cancel, reduce the number of seats, or downgrade the Box Service you have selected until the anniversary date.",
   "supports": "annual plans can't be cancelled mid-term"
  },
  {
   "id": "s14",
   "url": "https://www.box.com/legal/termsofservice",
   "title": "Box Terms of Service (section 20, Fees)",
   "publisher": "vendor",
   "quote": "If you cancel, your Service ends at the end of your current Service period or payment period, and no refunds for previously paid services will be issued.",
   "supports": "no refunds, and when service ends"
  },
  {
   "id": "s15",
   "url": "https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account",
   "title": "Downgrading Your Box Account",
   "publisher": "vendor",
   "quote": "Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade.",
   "supports": "how to downgrade"
  },
  {
   "id": "s16",
   "url": "https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account",
   "title": "Downgrading Your Box Account",
   "publisher": "vendor",
   "quote": "Downgrades can only be processed at the end of the account's term.",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s17",
   "url": "https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription",
   "title": "Decreasing Seats From Your Subscription",
   "publisher": "vendor",
   "quote": "To reduce the number of purchased seats (licenses) from your subscription, have the account administrator submit a request to cancel@box.com.",
   "supports": "how to reduce seats"
  },
  {
   "id": "s18",
   "url": "https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription",
   "title": "Decreasing Seats From Your Subscription",
   "publisher": "vendor",
   "quote": "Seat decreases can only be processed at the end of the account's term.",
   "supports": "when a seat decrease applies"
  },
  {
   "id": "s19",
   "url": "https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription",
   "title": "Decreasing Seats From Your Subscription",
   "publisher": "vendor",
   "quote": "Removing or deleting users does not adjust your subscription charges.",
   "supports": "removing users doesn't lower charges"
  },
  {
   "id": "s20",
   "url": "https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account",
   "title": "Downgrading Your Box Account",
   "publisher": "vendor",
   "quote": "Looking to downgrade to a free Personal account? Make sure to remove any data past 10GB of storage before requesting to downgrade.",
   "supports": "the free plan"
  },
  {
   "id": "s21",
   "url": "https://www.box.com/legal/termsofservice",
   "title": "Box Terms of Service (section 11, Suspension and Termination)",
   "publisher": "vendor",
   "quote": "You must make such request within fourteen (14) days following termination otherwise, any Content you have stored with the Services may not be retrievable",
   "supports": "how long content is kept after termination"
  },
  {
   "id": "s22",
   "url": "https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription",
   "title": "Decreasing Seats From Your Subscription",
   "publisher": "vendor",
   "quote": "We have a minimum purchase of 3 seats per account.",
   "supports": "the 3-seat minimum"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Enterprise contracts signed through a sales order form may have their own notice terms, which are not published",
   "Whether Box sells plans through the Apple App Store or Google Play is not documented on the pages read",
   "A confirmation message or email for Personal Pro cancellations is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Seat reduction: added Box's minimum of 3 seats per account (s22)",
    "Re-checked every route against Box's cancel, downgrade and seat articles and the Terms"
   ]
  }
 },
 "delete_account": {
  "url": "https://app.box.com/account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "box",
  "name": "Box",
  "recipes": [
   {
    "id": "replace-box",
    "title": "File storage and sync",
    "best_year_one_net": 59
   }
  ]
 },
 "page": "https://stackcut.io/cancel/box",
 "json": "https://stackcut.io/exits/box.json",
 "evidence": {
  "packet_revision": "2a24896106cb8eaeb83dcf2afeff094a1c0fb9365f6023eb3fab410844b3b389",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "box--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "box--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "box--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}