{
 "id": "boomerang",
 "name": "Boomerang",
 "category": "productivity",
 "website": "https://www.boomeranggmail.com",
 "domains": [
  "boomeranggmail.com",
  "help.boomeranggmail.com",
  "b4g.baydin.com"
 ],
 "summary": "Open the Boomerang Account Page (Boomerang icon in Gmail, Manage scheduled messages, My Account, Account), click Don't Renew, then Confirm. The plan ends at the end of the billing cycle, with no further charges. Paid plans are non-refundable, including partial months. Plans bought in the iOS app cancel through Apple.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Account Page",
   "applies_to": "Personal, Pro and Premium plans bought on Boomerang's web Account Page (Boomerang for Gmail)",
   "who": "The account holder who bought the plan, signed in with that Gmail account",
   "method": "self_serve",
   "start_url": "https://b4g.baydin.com/account",
   "steps": [
    {
     "do": "In Gmail, click the Boomerang icon in the top right, then Manage scheduled messages",
     "expect": "My Account"
    },
    {
     "do": "Scroll down to the My Account section and click Account (or open the Manage Page directly)",
     "expect": "Don't Renew"
    },
    {
     "do": "Click Don't Renew",
     "expect": "Confirm"
    },
    {
     "do": "In the confirmation dialog, click Confirm",
     "expect": "Your subscription will be canceled at the end of your current billing cycle, and you will not be charged again."
    }
   ],
   "confirm_by": "The confirmation message that the subscription will be canceled at the end of the current billing cycle; no email is described",
   "effective": "At the end of the current billing cycle; you won't be charged again",
   "notice": "Cancel or downgrade before the plan renews each month or year",
   "refund": "Paid plans are prepaid and non-refundable: no refunds or credits for partial months or years, or for fees already charged",
   "fees": null,
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s1",
    "s2",
    "s27",
    "s5",
    "s26",
    "s6",
    "s10"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Plans bought through the Boomerang for iOS app, billed and managed through Apple",
   "who": "The Apple Account holder who bought the plan",
   "method": "platform_settings",
   "start_url": "https://support.apple.com/en-us/118428",
   "steps": [
    {
     "do": "On iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the Boomerang subscription (check you're signed in with the Apple Account that bought it)",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription. On a Mac: App Store, your name, View Information, Manage next to Subscriptions, Edit next to Boomerang, Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows no Cancel button, or an expiration message in red text",
   "effective": null,
   "notice": null,
   "refund": "Boomerang's refund policy says paid plans are non-refundable; it doesn't mention Apple-billed plans, whose refunds Apple handles",
   "fees": null,
   "source_ids": [
    "s4",
    "s11",
    "s36",
    "s7",
    "s8",
    "s25",
    "s9",
    "s26"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Boomerang Basic is free, with 10 message credits a month and most features; you can stay on it after the 30-day trial",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s31"
   ]
  },
  {
   "type": "downgrade",
   "what": "On the Account Page, click Update, then Downgrade under the plan you want; the change applies at your next renewal",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s3"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Every plan can be billed annually for an extra discount",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "A discount for nonprofit and educational users; email support@baydin.com to ask",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Organization subscriptions (Pro and Premium): the purchaser or an admin can click Change Team Size on the Org Subscription page; remove members first if all seats are filled",
   "evidence": "documented",
   "source_ids": [
    "s28",
    "s29",
    "s30",
    "s33"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Personal data is kept for as long as your account stays open. Cancelling a plan doesn't close the account; deleting all your personal data means deleting the account (ask support@baydin.com), and some data may remain in backups under Boomerang's disaster recovery policies",
  "you_lose": [
   "Paid-plan features and extra message credits; the free Basic plan has 10 message credits a month"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling is Don't Renew on the Account Page; it doesn't delete the Boomerang account",
   "Plans bought in the Boomerang iOS app are cancelled through Apple, not on the Account Page",
   "No refunds for partial months or years, so cancel before the renewal date",
   "The 30-day trial needs no card; when it ends you can stay on the free Basic plan"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "Don't Renew",
   "supports": "the Don't Renew button on the Account Page"
  },
  {
   "id": "s2",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "Your subscription will be canceled at the end of your current billing cycle, and you will not be charged again.",
   "supports": "what the confirmation says and when access ends"
  },
  {
   "id": "s3",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "The changes will be reflected at your next renewal.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s4",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "If you signed up for a Boomerang plan through the Boomerang for iOS app, your subscription is billed and managed through iTunes.",
   "supports": "iOS app plans are billed through Apple"
  },
  {
   "id": "s5",
   "url": "https://www.boomeranggmail.com/refund.html",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "You must cancel your account or downgrade your plan before it renews each month or year.",
   "supports": "the notice: act before renewal"
  },
  {
   "id": "s6",
   "url": "https://www.boomeranggmail.com/refund.html",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "BAYDIN DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL MONTHS OR YEARS.",
   "supports": "no refund for partial months or years"
  },
  {
   "id": "s7",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support article 118428",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the Subscriptions step in Settings"
  },
  {
   "id": "s8",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support article 118428",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription.",
   "supports": "the Cancel Subscription step"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support article 118428",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm the subscription is cancelled"
  },
  {
   "id": "s10",
   "url": "https://www.boomeranggmail.com/refund.html",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "you will not be issued a refund for the most recently (or any previously) charged monthly fees.",
   "supports": "charges already made are not refunded"
  },
  {
   "id": "s11",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "How to cancel your subscription billed through Apple iTunes",
   "supports": "the Apple cancellation section"
  },
  {
   "id": "s12",
   "url": "https://help.boomeranggmail.com/article/315-plans-and-pricing",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "Boomerang Basic is our free plan.",
   "supports": "the free Basic plan"
  },
  {
   "id": "s13",
   "url": "https://help.boomeranggmail.com/article/315-plans-and-pricing",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "It includes 10 message credits per month, access to most of our features,",
   "supports": "what the free plan includes"
  },
  {
   "id": "s14",
   "url": "https://help.boomeranggmail.com/article/315-plans-and-pricing",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "you can continue to use the free Basic plan as long as you'd like!",
   "supports": "staying on the free plan after the trial"
  },
  {
   "id": "s15",
   "url": "https://help.boomeranggmail.com/article/315-plans-and-pricing",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "All subscriptions are available with monthly pricing, or annual billing for an extra discount.",
   "supports": "annual billing is discounted"
  },
  {
   "id": "s16",
   "url": "https://help.boomeranggmail.com/article/331-nonprofit-discount",
   "title": "Do you have a nonprofit discount?",
   "publisher": "vendor",
   "quote": "We do have a discount for nonprofit and educational users; please email us at support@baydin.com to find out more.",
   "supports": "the nonprofit and education discount"
  },
  {
   "id": "s17",
   "url": "https://www.boomeranggmail.com/privacy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "We retain your Personal Data for as long as you keep your account open.",
   "supports": "how long personal data is kept"
  },
  {
   "id": "s18",
   "url": "https://www.boomeranggmail.com/privacy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "We cannot delete your Personal Data except by also deleting your user account",
   "supports": "deleting personal data means deleting the account"
  },
  {
   "id": "s19",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "Click on the Boomerang Icon, located in the top right of your Gmail window.",
   "supports": "the first step to the Account Page"
  },
  {
   "id": "s20",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "Click on Manage scheduled messages.",
   "supports": "the Manage scheduled messages step"
  },
  {
   "id": "s21",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "Scroll down to the My Account section, and click on Account.",
   "supports": "the My Account section"
  },
  {
   "id": "s22",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "navigate directly to the Manage Page, or follow the instructions below",
   "supports": "the direct link to the Manage Page"
  },
  {
   "id": "s23",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "From the Account Page, click on Update.",
   "supports": "the downgrade starts at Update"
  },
  {
   "id": "s24",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "Click on Downgrade under the desired plan type.",
   "supports": "the Downgrade button"
  },
  {
   "id": "s25",
   "url": "https://help.boomeranggmail.com/article/246-canceling-or-downgrading",
   "title": "Canceling or downgrading your subscription",
   "publisher": "vendor",
   "quote": "Click edit next the Boomerang subscription.",
   "supports": "the Mac App Store step"
  },
  {
   "id": "s26",
   "url": "https://www.boomeranggmail.com/refund.html",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Paid Boomerang for Gmail plans are prepaid and are non-refundable.",
   "supports": "paid plans are non-refundable"
  },
  {
   "id": "s27",
   "url": "https://www.boomeranggmail.com/refund.html",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "you may do so via the Manage your Account link in the Boomerang menu inside your Gmail account",
   "supports": "cancelling from the Boomerang menu in Gmail"
  },
  {
   "id": "s28",
   "url": "https://help.boomeranggmail.com/article/250-manage-team-subscription",
   "title": "How to manage an Organization Subscription",
   "publisher": "vendor",
   "quote": "Change Team Size",
   "supports": "reducing seats on an organization subscription"
  },
  {
   "id": "s29",
   "url": "https://help.boomeranggmail.com/article/250-manage-team-subscription",
   "title": "How to manage an Organization Subscription",
   "publisher": "vendor",
   "quote": "If all seats are filled. you will need to remove team members first before reducing the team size",
   "supports": "remove members before reducing seats"
  },
  {
   "id": "s30",
   "url": "https://help.boomeranggmail.com/article/250-manage-team-subscription",
   "title": "How to manage an Organization Subscription",
   "publisher": "vendor",
   "quote": "added to an organization as an admin",
   "supports": "who manages an organization subscription"
  },
  {
   "id": "s31",
   "url": "https://help.boomeranggmail.com/article/315-plans-and-pricing",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "All new Boomerang accounts come with a Free 30-day Trial of Boomerang Professional.",
   "supports": "the 30-day trial"
  },
  {
   "id": "s32",
   "url": "https://help.boomeranggmail.com/article/315-plans-and-pricing",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "Credit card information is not required to get started.",
   "supports": "the trial needs no card"
  },
  {
   "id": "s33",
   "url": "https://help.boomeranggmail.com/article/315-plans-and-pricing",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "Organization subscriptions are available for the Pro and Premium tiers.",
   "supports": "organization plans"
  },
  {
   "id": "s34",
   "url": "https://www.boomeranggmail.com/privacy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "we cannot completely delete your Personal Data as some data may rest in previous backups.",
   "supports": "backups after deletion"
  },
  {
   "id": "s35",
   "url": "https://www.boomeranggmail.com/privacy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "You have the right to request that we delete all of your Personal Data.",
   "supports": "deletion requests"
  },
  {
   "id": "s36",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support article 118428",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the first App Store step"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "How to cancel an Organization subscription, and whether admins as well as the purchaser can cancel it, isn't covered in Boomerang's help center",
   "Apple's page doesn't say how long an App Store subscription keeps working after cancelling",
   "Boomerang's help pages don't mention Google Play purchases, so no Google Play route is listed",
   "How long backups keep data after an account is deleted isn't stated; the privacy policy points to Boomerang's disaster recovery policies",
   "No data export is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Steps: added the path to the Account Page (Boomerang icon, Manage scheduled messages, My Account, Account) and the direct Manage Page link",
    "Refund: paid plans are prepaid and non-refundable, with no refunds or credits for partial months or years",
    "Apple route: added the Mac App Store steps from Boomerang's article; Boomerang says iOS-app plans are billed and managed through iTunes",
    "Added the Update, Downgrade steps, seat reduction for organization plans, and the no-card 30-day trial",
    "Data: deleting personal data requires deleting the account, and some data may remain in backups"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/boomerang",
 "json": "https://stackcut.io/exits/boomerang.json",
 "evidence": {
  "packet_revision": "c64c0fe8b435524ee1eedd6eabe72be576c066c70f15517ac2e6a2e2ed471f4f",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "boomerang--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "boomerang--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}