{
 "id": "bigmarker",
 "name": "BigMarker",
 "category": "communication",
 "website": "https://www.bigmarker.com",
 "domains": [
  "bigmarker.com",
  "get.bigmarker.com",
  "kb.bigmarker.com"
 ],
 "summary": "Sold through sales under an Order Form and the Master Services Agreement. Plans renew automatically unless you give written notice (email acceptable) at least 30 days before the term ends. Cancelling early still owes fees to the end of the term, and prepaid fees aren't refunded.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Non-renewal under the Master Services Agreement",
   "applies_to": "Subscriptions under the Master Services Agreement and an Order Form, including annual plans",
   "who": "The customer named on the Order Form (either party can give non-renewal notice)",
   "method": "email",
   "start_url": "https://get.bigmarker.com/legal-docs/msa",
   "steps": [
    {
     "do": "Find the end date of your current subscription term on your Order Form",
     "expect": null
    },
    {
     "do": "Send BigMarker written notice that you don't want the subscription to renew, at least 30 days before the term ends; the agreement says email is acceptable",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription ends at the end of the relevant subscription term; the pricing page says you can cancel the auto-renewal at any time during the plan term",
   "notice": "At least 30 days before the end of the relevant subscription term; email is acceptable",
   "refund": "BigMarker will not provide any refunds of prepaid fees or unused subscription fees",
   "fees": null,
   "source_ids": [
    "b1",
    "b2",
    "b3",
    "b4",
    "b6",
    "b10",
    "b12"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Cancelling early",
   "applies_to": "Subscriptions under the Master Services Agreement that you want to end before the term ends",
   "who": "The customer that signed the Order Form",
   "method": "contact_sales",
   "start_url": "https://get.bigmarker.com/legal-docs/msa",
   "steps": [
    {
     "do": "Tell BigMarker in writing that you are cancelling the subscription early, which the agreement allows at your convenience",
     "expect": null
    },
    {
     "do": "Pay all unpaid fees due through the end of the subscription term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Not stated; you still owe all unpaid fees through the end of the subscription term",
   "notice": null,
   "refund": "BigMarker will not provide any refunds of prepaid fees or unused subscription fees",
   "fees": "All unpaid fees through the end of the subscription term",
   "source_ids": [
    "b5",
    "b6",
    "b7",
    "b11"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "student_or_nonprofit",
   "what": "Education and nonprofit pricing, by proposal: email sales@bigmarker.com",
   "evidence": "documented",
   "source_ids": [
    "b14",
    "b15"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer Data, the term the Master Services Agreement uses",
   "how": "Request it within thirty (30) days of the end of the agreement; BigMarker makes it available for export or download, as described in its documentation",
   "format": null,
   "limits": "The request window is thirty days; the format is set by BigMarker's documentation, which the agreement refers to",
   "source_ids": [
    "b8"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the subscription term; early cancellation still requires paying fees through that date",
  "data_kept": "You can request an export within 30 days of the end of the agreement; after that BigMarker has no duty to keep Customer Data. Under the Data Processing Addendum, BigMarker deletes all Customer Data within 60 days of a request made after termination, unless the law requires keeping it",
  "you_lose": [
   "Customer Data once the thirty-day export request window closes",
   "Prepaid and unused subscription fees, which are not refunded"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Renewal is automatic unless you send written notice, email acceptable, at least 30 days before the term ends",
   "The agreement doesn't name the address for notices to BigMarker; use the contact on your Order Form",
   "The notice clause calls termination notices 'Legal Notices' and says they must be clearly identifiable as one; label an early-cancellation notice that way",
   "Promotional or one-time prices renew at BigMarker's list price, and purchased quantities can't be reduced during a term",
   "Early cancellation still owes all unpaid fees through the end of the term, and prepaid fees are not refunded",
   "Request your Customer Data export within 30 days of the end of the agreement"
  ]
 },
 "sources": [
  {
   "id": "b1",
   "url": "https://get.bigmarker.com/pricing",
   "title": "BigMarker Pricing",
   "publisher": "vendor",
   "quote": "You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.",
   "supports": "cancelling the auto-renewal during the term"
  },
  {
   "id": "b2",
   "url": "https://get.bigmarker.com/pricing",
   "title": "BigMarker Pricing",
   "publisher": "vendor",
   "quote": "BigMarker is a subscription-based service, so your plan renews every year.",
   "supports": "that plans renew yearly"
  },
  {
   "id": "b3",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "subscriptions will automatically renew for the shorter of the Subscription Term, or one year",
   "supports": "automatic renewal (Section 11.1)"
  },
  {
   "id": "b4",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term.",
   "supports": "the non-renewal notice period and that email is acceptable (Section 11.1)"
  },
  {
   "id": "b5",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "Customer may choose to cancel a subscription early at Customer's convenience",
   "supports": "early cancellation is allowed (Section 11.2)"
  },
  {
   "id": "b6",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "BigMarker will not provide any refunds of prepaid fees or unused subscription fees",
   "supports": "no refunds (Section 11.2)"
  },
  {
   "id": "b7",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "Customer will promptly pay all unpaid fees due through the end of the Subscription Term",
   "supports": "fees owed through the end of the term (Section 11.2)"
  },
  {
   "id": "b8",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "upon Customer request made within thirty (30) days, BigMarker will make Customer Data available for export or download",
   "supports": "the export request window (Section 11.5)"
  },
  {
   "id": "b9",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "thereafter will have no obligation to maintain or provide any Customer Data, unless legally required.",
   "supports": "no duty to keep data after the export window (Section 11.5)"
  },
  {
   "id": "b10",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "renewal of promotional or one-time priced subscriptions will be at BigMarker's applicable list price",
   "supports": "promotional prices renew at list price (Section 11.1)"
  },
  {
   "id": "b11",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "which shall clearly be identifiable as a Legal Notice",
   "supports": "termination notices must be marked as Legal Notices (Section 12.10)"
  },
  {
   "id": "b12",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "payment obligations are non-cancelable and Fees paid are non-refundable",
   "supports": "fees are non-refundable (Section 5.1)"
  },
  {
   "id": "b13",
   "url": "https://get.bigmarker.com/legal-docs/msa",
   "title": "BigMarker Master Services Agreement",
   "publisher": "vendor",
   "quote": "quantities purchased cannot be decreased during the relevant Subscription Term",
   "supports": "no mid-term reductions (Section 5.1)"
  },
  {
   "id": "b14",
   "url": "https://get.bigmarker.com/pricing",
   "title": "BigMarker Pricing",
   "publisher": "vendor",
   "quote": "Yes, we do! In fact, we work with some of the world's most innovative nonprofits, NGOs, and educational institutions.",
   "supports": "education and nonprofit pricing"
  },
  {
   "id": "b15",
   "url": "https://get.bigmarker.com/pricing",
   "title": "BigMarker Pricing",
   "publisher": "vendor",
   "quote": "Just email us at sales@bigmarker.com, and we'll put together a proposal that meets the needs of your organization.",
   "supports": "how to ask for that pricing"
  },
  {
   "id": "b16",
   "url": "https://get.bigmarker.com/legal-docs/data-processing-addendum",
   "title": "BigMarker Data Processing Addendum",
   "publisher": "vendor",
   "quote": "BigMarker will, within sixty (60) days after request by Customer following the termination or expiration of the Agreement, delete all Customer Data from BigMarker's systems.",
   "supports": "deletion within 60 days of a request (Section 12)"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "BigMarker's public help center has no articles on billing, cancelling or closing an account, so no self-serve cancel path in the app is documented",
   "The agreement doesn't name who at BigMarker receives a non-renewal notice, or whether BigMarker confirms it",
   "Whether BigMarker offers monthly plans isn't stated; the pricing page says plans renew every year and lists no prices",
   "The export format isn't stated in the agreement, which points to BigMarker's product documentation"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the renewal, notice, early-cancellation, refund and export terms against the agreement: all correct",
    "Corrected when early cancellation takes effect: the agreement doesn't say, it only says fees stay owed to the end of the term",
    "Added that termination notices must be marked as Legal Notices, that promotional prices renew at list price, and that quantities can't be cut mid-term",
    "Added the 60-day deletion commitment from the Data Processing Addendum and the documented education and nonprofit pricing"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/bigmarker",
 "json": "https://stackcut.io/exits/bigmarker.json",
 "evidence": {
  "packet_revision": "713381133eb561301733b4b8291af9db45caece9832f1f97a2faf6110f4157ef",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "bigmarker--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "bigmarker--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}