{
 "id": "bigin",
 "name": "Bigin by Zoho",
 "category": "marketing_sales",
 "website": "https://www.bigin.com",
 "domains": [
  "bigin.com"
 ],
 "summary": "Cancel by moving to Free: profile, Manage Subscription, Change Plan, select Free, Proceed to downgrade, Move to Free edition; data stays. Missed a renewal? Cancel within 5 business days (monthly) or 15 days (annual) after it to be eligible for Zoho's full refund. iPhone-app purchases cancel through Apple.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Paid Bigin editions billed by Zoho, monthly or annually (not plans bought in the iPhone app)",
   "who": "A user who can open Manage Subscription from the profile menu (the help page names no role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open your profile and click Manage Subscription",
     "expect": "Change Plan"
    },
    {
     "do": "Click Change Plan",
     "expect": "Confirm Order"
    },
    {
     "do": "On the Confirm Order page, select Free",
     "expect": "Proceed to downgrade"
    },
    {
     "do": "Click Proceed to downgrade, then Move to Free edition",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The account moves to the Free edition; you keep access to your data and the Free edition's features",
   "notice": "Zoho's Terms: a paid plan renews automatically unless you downgrade to a free plan or tell Zoho you don't want to renew; telling Zoho must be at least 7 days before the renewal date",
   "refund": "Contact Zoho if you're not satisfied in your first 30 days (monthly) or 45 days (annual) for a full refund. Missed a renewal? Cancel within 5 business days (monthly) or 15 days (annual) after it to be eligible for a full refund. Refund questions: payments@zohocorp.com",
   "fees": "No cancellation penalties",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s36"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Bigin plans bought in the Bigin iPhone app (Apple in-app purchase)",
   "who": "The Apple Account that bought the plan (cancelling inside the Bigin app needs administrator privileges)",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On the iPhone, open the App Store app and tap your user image at the top right",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Bigin by Zoho CRM",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Scroll to the bottom, tap Cancel Subscription, then Confirm in the pop-up",
     "expect": null
    }
   ],
   "confirm_by": "Apple shows an expiration message in red and no Cancel button",
   "effective": "You keep the paid features until the end of the current billing period",
   "notice": "Cancel at least 24 hours before the billing period ends to avoid the next renewal",
   "refund": "Apple handles refunds: request one at reportaproblem.apple.com; Bigin has no control over the process",
   "fees": null,
   "source_ids": [
    "s37",
    "s38",
    "s39",
    "s40",
    "s41",
    "s42",
    "s43",
    "s44",
    "s45",
    "s46",
    "s47",
    "s48",
    "s49",
    "s50"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan (a single user, 500 records) is what cancelling moves you to, and it keeps your data accessible",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s5"
   ]
  },
  {
   "type": "downgrade",
   "what": "Partially downgrading an annual subscription gives credits for the unused value, as an extension of the subscription for the licenses you keep",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15"
   ]
  }
 ],
 "export": [
  {
   "data": "Records from Bigin modules (a whole module or a view), and notes by parent module",
   "how": "Open Settings, Data Administration, Export Data; select the module, a view and the fields, then click Export. Or use the more icon on a view and choose Export this view",
   "format": "A ZIP file of CSV files",
   "limits": "Up to 10 exports a day on Free/Trial accounts and 100 a day on paid editions; the export link is available for seven days",
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "data": "A full backup of all the data in the Bigin account",
   "how": "In Settings, open Data Administration, then Data Backup, and click Download; a pop-up and an email say when it's ready",
   "format": null,
   "limits": "Super Admin or Administrator profiles only. Paid editions get two free backups a month; Free or Trial accounts must buy a one-time backup",
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Web downgrade: not stated when the paid edition ends; the account then stays on the Free edition with your data. iPhone-app (Apple) plans: paid features last until the end of the billing period",
  "data_kept": "Data stays in the Free edition. Zoho may terminate unpaid accounts inactive for 120 days and delete all their data. Deleting the Bigin account removes records permanently",
  "you_lose": [
   "Paid-edition features and limits above the Free plan (a single user, 500 records)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling is a downgrade to the Free edition: the account and data stay",
   "Zoho's Terms: a paid plan renews unless you downgrade to Free before the renewal date or tell Zoho at least 7 days before it",
   "Missed the renewal? Zoho's refund policy makes you eligible for a full refund if you cancel within 5 business days after a monthly renewal or 15 days after an annual one",
   "The free trial asks for no card and moves to the Free plan when it ends, so it needs no cancelling",
   "To delete the Bigin account: export what you need (deleted records can't be recovered), remove the in-built telephony subscription, downgrade to Free and deactivate all other users; 7 days later the Delete Bigin account link appears in Settings > Organization (Company details)",
   "Unpaid accounts inactive for 120 days may be terminated and their data deleted",
   "Back up before downgrading: paid editions include two free backups a month, while Free accounts must buy a one-time backup",
   "Bought in the iPhone app? Apple bills it: cancel in the App Store (Subscriptions, Bigin by Zoho CRM) or in the Bigin app (Settings, your plan, Manage Subscription, Cancel subscription); ask Apple for refunds at reportaproblem.apple.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription",
   "title": "How can I cancel my Bigin account subscription?",
   "publisher": "vendor",
   "quote": "Go to your profile and click Manage Subscription.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription",
   "title": "How can I cancel my Bigin account subscription?",
   "publisher": "vendor",
   "quote": "Click the Change Plan button.",
   "supports": "the Change Plan step"
  },
  {
   "id": "s3",
   "url": "https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription",
   "title": "How can I cancel my Bigin account subscription?",
   "publisher": "vendor",
   "quote": "Select Free in the Confirm Order page.",
   "supports": "choosing Free"
  },
  {
   "id": "s4",
   "url": "https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription",
   "title": "How can I cancel my Bigin account subscription?",
   "publisher": "vendor",
   "quote": "Click Proceed to downgrade and then click Move to Free edition.",
   "supports": "the final steps"
  },
  {
   "id": "s5",
   "url": "https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription",
   "title": "How can I cancel my Bigin account subscription?",
   "publisher": "vendor",
   "quote": "Once it is cancelled, you will be moved to the free edition and you still will be able to access your data",
   "supports": "what happens after cancelling"
  },
  {
   "id": "s6",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan",
   "supports": "automatic renewal"
  },
  {
   "id": "s7",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.",
   "supports": "the 7-day notice"
  },
  {
   "id": "s8",
   "url": "https://www.bigin.com/pricing.html",
   "title": "Bigin pricing",
   "publisher": "vendor",
   "quote": "first 30 days (for monthly subscriptions) or 45 days (for annual subscriptions), you're not satisfied with our product or service, we will gladly offer you a full refund",
   "supports": "a full refund in the first 30 days (monthly) or 45 days (annual)"
  },
  {
   "id": "s9",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "even upto five business days after your renewal date (for monthly subscriptions) or fifteen days after your renewal date (for annual subscriptions), and be eligible for a FULL REFUND",
   "supports": "a full refund shortly after renewal"
  },
  {
   "id": "s10",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "For questions, please e-mail payments@zohocorp.com",
   "supports": "where refund questions go"
  },
  {
   "id": "s11",
   "url": "https://www.bigin.com/pricing.html",
   "title": "Bigin pricing",
   "publisher": "vendor",
   "quote": "Cancel whenever you want. No penalties, no questions asked",
   "supports": "no cancellation penalties"
  },
  {
   "id": "s12",
   "url": "https://www.bigin.com/pricing.html",
   "title": "Bigin pricing",
   "publisher": "vendor",
   "quote": "single user",
   "supports": "the Free plan user limit"
  },
  {
   "id": "s13",
   "url": "https://www.bigin.com/pricing.html",
   "title": "Bigin pricing",
   "publisher": "vendor",
   "quote": "500 records",
   "supports": "the Free plan record limit"
  },
  {
   "id": "s14",
   "url": "https://www.bigin.com/pricing.html",
   "title": "Bigin pricing",
   "publisher": "vendor",
   "quote": "If you need to partially downgrade your annual subscription",
   "supports": "partial annual downgrades"
  },
  {
   "id": "s15",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "In case of partial downgrade of annual subscription, you will be provided credits in the form of extension of subscription for the active licenses.",
   "supports": "credits for a partial annual downgrade"
  },
  {
   "id": "s16",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data",
   "title": "Exporting data",
   "publisher": "vendor",
   "quote": "Users can now export data from Bigin's modules in .ZIP files and access the data in .CSV file format",
   "supports": "what can be exported, and the format"
  },
  {
   "id": "s17",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data",
   "title": "Exporting data",
   "publisher": "vendor",
   "quote": "select the module from which you would like to export the data",
   "supports": "the export steps"
  },
  {
   "id": "s18",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data",
   "title": "Exporting data",
   "publisher": "vendor",
   "quote": "You can also download notes from each module by choosing a parent module for the notes",
   "supports": "exporting notes"
  },
  {
   "id": "s19",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data",
   "title": "Exporting data",
   "publisher": "vendor",
   "quote": "In a single day, you have the option to perform: 10 exports with Free/Trial accounts",
   "supports": "the daily Free/Trial export limit"
  },
  {
   "id": "s20",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data",
   "title": "Exporting data",
   "publisher": "vendor",
   "quote": "100 exports with Express/Premier/Bigin 360/ZohoOne accounts",
   "supports": "the paid export limit"
  },
  {
   "id": "s21",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data",
   "title": "Exporting data",
   "publisher": "vendor",
   "quote": "The export link will be available for seven days",
   "supports": "how long the export link lasts"
  },
  {
   "id": "s22",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup",
   "title": "Data Backup",
   "publisher": "vendor",
   "quote": "Using Data Backup, you can back up all the data in your Bigin account, instantly.",
   "supports": "what a backup covers"
  },
  {
   "id": "s23",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup",
   "title": "Data Backup",
   "publisher": "vendor",
   "quote": "Click Download",
   "supports": "the backup step"
  },
  {
   "id": "s24",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup",
   "title": "Data Backup",
   "publisher": "vendor",
   "quote": "Only users with Super Admin or Administrator profiles are allowed to initiate data backups.",
   "supports": "who can back up"
  },
  {
   "id": "s25",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup",
   "title": "Data Backup",
   "publisher": "vendor",
   "quote": "Users with the paid edition of Bigin will have two free backups per month.",
   "supports": "free backups on paid editions"
  },
  {
   "id": "s26",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup",
   "title": "Data Backup",
   "publisher": "vendor",
   "quote": "Users under the Free/Trial edition should purchase a one-time data backup to get a copy of the entire data in Bigin.",
   "supports": "Free/Trial accounts pay for a backup"
  },
  {
   "id": "s27",
   "url": "https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup",
   "title": "Data Backup",
   "publisher": "vendor",
   "quote": "Once the backup is ready for download, you will receive a pop-up notification and an email.",
   "supports": "how you learn the backup is ready"
  },
  {
   "id": "s28",
   "url": "https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account",
   "title": "Delete your Bigin account",
   "publisher": "vendor",
   "quote": "If you have a paid edition, you must downgrade to the Free edition.",
   "supports": "downgrade before deleting"
  },
  {
   "id": "s29",
   "url": "https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account",
   "title": "Delete your Bigin account",
   "publisher": "vendor",
   "quote": "7 days after the deactivation of the last active user in the account or cancellation of subscription",
   "supports": "the 7-day wait before deleting"
  },
  {
   "id": "s30",
   "url": "https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account",
   "title": "Delete your Bigin account",
   "publisher": "vendor",
   "quote": "It is not possible to recover the records once you delete your Bigin account.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s31",
   "url": "https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account",
   "title": "Delete your Bigin account",
   "publisher": "vendor",
   "quote": "Click the Delete Bigin account link.",
   "supports": "the delete link"
  },
  {
   "id": "s32",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days.",
   "supports": "inactive unpaid accounts"
  },
  {
   "id": "s33",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "In the event of such termination, all data associated with such user account will be deleted.",
   "supports": "data is deleted on that termination"
  },
  {
   "id": "s34",
   "url": "https://www.bigin.com/pricing.html",
   "title": "Bigin pricing",
   "publisher": "vendor",
   "quote": "No, you won't be charged automatically. You will be moved to the Free plan",
   "supports": "the trial ends on the Free plan"
  },
  {
   "id": "s35",
   "url": "https://www.bigin.com/pricing.html",
   "title": "Bigin pricing",
   "publisher": "vendor",
   "quote": "No, we do not ask for your credit card for the trial",
   "supports": "the trial needs no card"
  },
  {
   "id": "s36",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If at anytime during your first month using our service you are dissatisfied, please contact us.",
   "supports": "the first-period refund is requested from Zoho"
  },
  {
   "id": "s37",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple",
   "title": "iPhone - How to cancel your subscription through Apple?",
   "publisher": "vendor",
   "quote": "Go to the App Store app in iPhone.",
   "supports": "Apple route: open the App Store app"
  },
  {
   "id": "s38",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple",
   "title": "iPhone - How to cancel your subscription through Apple?",
   "publisher": "vendor",
   "quote": "Tap the user image at the top right corner of your screen.",
   "supports": "Apple route: the user image"
  },
  {
   "id": "s39",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple",
   "title": "iPhone - How to cancel your subscription through Apple?",
   "publisher": "vendor",
   "quote": "Select Subscriptions > Bigin by Zoho CRM.",
   "supports": "Apple route: the subscription's name"
  },
  {
   "id": "s40",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple",
   "title": "iPhone - How to cancel your subscription through Apple?",
   "publisher": "vendor",
   "quote": "Scroll down to the bottom and select Cancel Subscription.",
   "supports": "Apple route: Cancel Subscription"
  },
  {
   "id": "s41",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple",
   "title": "iPhone - How to cancel your subscription through Apple?",
   "publisher": "vendor",
   "quote": "Select Confirm in the confirmation popup.",
   "supports": "Apple route: confirming"
  },
  {
   "id": "s42",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-to-cancel-your-subscription",
   "title": "iPhone - How to cancel your subscription?",
   "publisher": "vendor",
   "quote": "Log in to your Bigin account with administrator privileges.",
   "supports": "cancelling inside the iPhone app needs administrator privileges"
  },
  {
   "id": "s43",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-to-cancel-your-subscription",
   "title": "iPhone - How to cancel your subscription?",
   "publisher": "vendor",
   "quote": "After you cancel your subscription you can still access the features upto the end of your current billing period.",
   "supports": "Apple route: access lasts to the end of the billing period"
  },
  {
   "id": "s44",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-to-cancel-your-subscription",
   "title": "iPhone - How to cancel your subscription?",
   "publisher": "vendor",
   "quote": "we recommend users to cancel at least 24 hours before the end of current billing period to avoid renewal for the next cycle.",
   "supports": "Apple route: cancel 24 hours before the period ends"
  },
  {
   "id": "s45",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/i-have-accidentally-purchased-a-subscription-how-do-i-cancel-it-and-get-the-refund",
   "title": "iPhone - I have accidentally purchased a subscription. How do I cancel it and get the refund?",
   "publisher": "vendor",
   "quote": "You can request a refund at reportaproblem.apple.com.",
   "supports": "Apple route: where to ask for a refund"
  },
  {
   "id": "s46",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/i-have-accidentally-purchased-a-subscription-how-do-i-cancel-it-and-get-the-refund",
   "title": "iPhone - I have accidentally purchased a subscription. How do I cancel it and get the refund?",
   "publisher": "vendor",
   "quote": "The refund process is handled by Apple, and Bigin does not have control over any part of the process.",
   "supports": "Apple route: Apple decides refunds"
  },
  {
   "id": "s47",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "the Apple Account that appears on the receipt to cancel the subscription",
   "supports": "Apple route: who can cancel"
  },
  {
   "id": "s48",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "Apple route: how to confirm"
  },
  {
   "id": "s49",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple",
   "title": "iPhone - How to cancel your subscription through Apple?",
   "publisher": "vendor",
   "quote": "Go to Settings > Tap on the existing plan under the Subscription tab.",
   "supports": "cancelling from inside the Bigin iPhone app"
  },
  {
   "id": "s50",
   "url": "https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-to-cancel-your-subscription",
   "title": "iPhone - How to cancel your subscription?",
   "publisher": "vendor",
   "quote": "Tap Manage Subscription and tap Cancel subscription",
   "supports": "cancelling from inside the Bigin iPhone app"
  },
  {
   "id": "s51",
   "url": "https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account",
   "title": "Delete your Bigin account",
   "publisher": "vendor",
   "quote": "Deactivate all users if there are multiple active users.",
   "supports": "deleting the account: deactivate users first"
  },
  {
   "id": "s52",
   "url": "https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account",
   "title": "Delete your Bigin account",
   "publisher": "vendor",
   "quote": "Remove the subscription for the in-built telephony account.",
   "supports": "deleting the account: remove the telephony subscription first"
  },
  {
   "id": "s53",
   "url": "https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account",
   "title": "Delete your Bigin account",
   "publisher": "vendor",
   "quote": "the Delete Bigin account link will be available in the Company details page",
   "supports": "where the delete link appears"
  },
  {
   "id": "s54",
   "url": "https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account",
   "title": "Delete your Bigin account",
   "publisher": "vendor",
   "quote": "Go to Settings > Organization",
   "supports": "the delete path"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Which role can manage a web subscription (the iPhone app's help asks for administrator privileges), and when the paid edition ends after a web downgrade to Free, are not stated",
   "The on-screen confirmation after Move to Free edition is not documented",
   "Google Play: the Bigin Android app lists in-app purchases, but Bigin's IAP Android help section shows no readable articles, so no Google Play route is documented; Zoho One bundle billing was not researched"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Added an Apple App Store route from Bigin's iPhone in-app purchase FAQs: steps, access to period end, 24-hour notice, Apple refunds (s37-s50)",
    "Summary: the 30/45-day refund only covers the first period; after a renewal it is 5 business days (monthly) or 15 days (annual)",
    "Refund: the first-period refund must be requested from Zoho (s36); re-copied s8, s9 and s10 to include the refund words",
    "Notice and tip: the Terms' 7-day limit applies to telling Zoho; a downgrade to Free before renewal stops it",
    "Export limits are per day (re-copied s19)",
    "Deletion tip: deactivate other users, remove the telephony subscription; link in Settings > Organization (s51-s54)",
    "Added a back-up-before-downgrading tip (s25, s26) and an iPhone-purchase tip",
    "Still open: who can manage a web subscription, when paid access ends after a web downgrade, and any Google Play billing"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "bigin",
  "name": "Bigin",
  "recipes": [
   {
    "id": "replace-bigin",
    "title": "Sales CRM",
    "best_year_one_net": 58
   }
  ]
 },
 "page": "https://stackcut.io/cancel/bigin",
 "json": "https://stackcut.io/exits/bigin.json",
 "evidence": {
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  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
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   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "bigin--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
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    }
   },
   {
    "route_id": "bigin--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
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     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}