{
 "id": "bamboohr",
 "name": "BambooHR",
 "category": "business_finance",
 "website": "https://www.bamboohr.com",
 "domains": [
  "bamboohr.com"
 ],
 "summary": "Contact BambooHR to cancel (its Terms list support@bamboohr.com, 801-724-6600 and a legal address). Month-to-Month plans end on the last day of the month you cancel. Extended Terms can't be cancelled mid-term and renew for 12 months without 60 days' notice. Data is deleted 30 days after the plan ends.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Month-to-Month subscriptions",
   "applies_to": "BambooHR subscriptions with a Month-to-Month Subscription Term in the Order Form",
   "who": "The customer company that holds the subscription",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order Form to confirm your Subscription Term is Month-to-Month",
     "expect": null
    },
    {
     "do": "Download the Customer Data you need (you can still do this for 30 days after the subscription ends)",
     "expect": null
    },
    {
     "do": "Tell BambooHR you are cancelling, using the contacts its Terms give: email support@bamboohr.com or call 801-724-6600 (support is also on toll free 1-866-387-9595, Monday to Friday, 6 AM to 6 PM MT)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The last day of the subscription month in which you cancel",
   "notice": null,
   "refund": "Fees paid are non-refundable unless the agreement or your Order Form says otherwise",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s16"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Extended Term subscriptions",
   "applies_to": "BambooHR subscriptions with an Extended Term (annual or multi-year) in the Order Form",
   "who": "The customer company that holds the subscription",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Find the end date of your current Term in your Order Form",
     "expect": null
    },
    {
     "do": "At least 60 days before the Term expires, tell BambooHR you don't want it to renew: email support@bamboohr.com, call 801-724-6600, or write to Bamboo HR LLC, ATTN: Legal, 42 Future Way, Draper, UT 84020",
     "expect": null
    },
    {
     "do": "Keep paying through the end of the Term, and download your Customer Data before or within 30 days after the Term ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Term",
   "notice": "At least 60 days before the current Term expires; otherwise it renews automatically for another 12 months",
   "refund": "Non-refundable. Only if BambooHR fails to provide the Service and doesn't cure it within 30 days of your written notice can you terminate and get a refund of prepaid fees for the unused part of the Term",
   "fees": "The subscription is non-cancelable until the end of the Term: ending it early without cause or deactivating the Service leaves you owing unpaid fees for the rest of the Term, and the minimum bill (Employee Minimum and Product Minimums) applies for the whole Term regardless of actual usage",
   "source_ids": [
    "s1",
    "s2",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s6",
    "s7",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "student_or_nonprofit",
   "what": "Registered nonprofit organizations get an additional 15% off",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  },
  {
   "type": "bundle",
   "what": "Combining Payroll and Benefits Administration with any plan gets a 15% discount (US-based employees)",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s26"
   ]
  },
  {
   "type": "downgrade",
   "what": "The Core plan costs a flat $250 USD/mo for companies with 25 employees or fewer. When your Order Form lets you switch plans is not stated",
   "evidence": "documented",
   "source_ids": [
    "s25"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer Data: everything you or your team provided, entered or uploaded to BambooHR",
   "how": "Download it from the BambooHR Service before the subscription ends, or within 30 days after it expires or is terminated",
   "format": null,
   "limits": "No download window if BambooHR terminates the subscription for nonpayment or a policy violation; after the 30 days BambooHR deletes the data",
   "source_ids": [
    "s14",
    "s15",
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Month-to-Month: the last day of the subscription month you cancel in; Extended Term: the end of the Term",
  "data_kept": "You can download Customer Data for 30 days after the subscription ends, then BambooHR deletes it. Payroll data and other Customer Data may be kept for 7 years to meet legal and tax requirements for payroll services",
  "you_lose": [
   "Access to your Customer Data after the 30-day download window",
   "The download window entirely, if BambooHR ends the subscription for nonpayment"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check the Subscription Term in the Order Form first: Month-to-Month and Extended Term subscriptions cancel differently",
   "The terms make you solely responsible for properly terminating the subscription: get written confirmation from BambooHR",
   "Extended Term: mark the 60-day notice deadline; after it passes, the subscription renews for 12 months",
   "Deactivating the Service during an Extended Term does not stop the fees",
   "BambooHR Payroll's agreement lasts as long as your BambooHR subscription and can only be ended as your Subscription Term allows; keep making payroll payments until BambooHR Payroll stops performing"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.3",
   "publisher": "vendor",
   "quote": "You are solely responsible for the proper termination of your subscription.",
   "supports": "the customer must terminate properly"
  },
  {
   "id": "s2",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.3",
   "publisher": "vendor",
   "quote": "Your termination options depend on the Subscription Term you selected in your Order Form",
   "supports": "the Order Form decides the route"
  },
  {
   "id": "s3",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.3",
   "publisher": "vendor",
   "quote": "You may terminate your subscription at any time.",
   "supports": "Month-to-Month plans cancel any time"
  },
  {
   "id": "s4",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.3",
   "publisher": "vendor",
   "quote": "The effective date of any such termination will be the last day of the subscription month in which you canceled your subscription.",
   "supports": "when a Month-to-Month cancellation takes effect"
  },
  {
   "id": "s5",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026)",
   "publisher": "vendor",
   "quote": "Except as expressly provided in this Agreement or an applicable Order Form, all fees paid to BambooHR are non-refundable.",
   "supports": "the refund policy"
  },
  {
   "id": "s6",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026)",
   "publisher": "vendor",
   "quote": "If you have any questions about the Service or this Agreement, you may call us at 801-724-6600, email us at support@bamboohr.com, or write to us at",
   "supports": "how to contact BambooHR"
  },
  {
   "id": "s7",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026)",
   "publisher": "vendor",
   "quote": "42 Future Way",
   "supports": "the mailing address (Bamboo HR LLC, ATTN: Legal, Draper, UT 84020)"
  },
  {
   "id": "s8",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026)",
   "publisher": "vendor",
   "quote": "if you do not want your existing term to automatically renew, you must provide BambooHR a minimum of sixty (60) days notice before the expiration of your existing Term.",
   "supports": "the 60-day notice (Extended Term Subscriptions)"
  },
  {
   "id": "s9",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026)",
   "publisher": "vendor",
   "quote": "your subscription to the service will automatically renew for twelve (12) month terms upon the expiration",
   "supports": "Extended Terms renew for 12 months"
  },
  {
   "id": "s10",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.3",
   "publisher": "vendor",
   "quote": "your subscription is non-cancelable until the end of the Term",
   "supports": "Extended Terms can't be cancelled mid-term"
  },
  {
   "id": "s11",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.3",
   "publisher": "vendor",
   "quote": "If you attempt to terminate this Agreement without cause or you deactivate the Service, you will owe any unpaid fees for the remainder of the term.",
   "supports": "fees owed if you end early or deactivate"
  },
  {
   "id": "s12",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.3",
   "publisher": "vendor",
   "quote": "BambooHR will provide you with a refund of any fees that have been paid in advance for the remaining, unused portion",
   "supports": "the refund after BambooHR's uncured breach"
  },
  {
   "id": "s13",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 5.6",
   "publisher": "vendor",
   "quote": "Your minimum bill will be based on the Employee Minimum and all applicable Product Minimums for the duration of the Extended Term Subscription, regardless of actual usage",
   "supports": "the minimum bill"
  },
  {
   "id": "s14",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.5",
   "publisher": "vendor",
   "quote": "for thirty (30) days after the effective date of expiration or termination of your subscription.",
   "supports": "the 30-day download window"
  },
  {
   "id": "s15",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.5",
   "publisher": "vendor",
   "quote": "shall have no obligation to maintain any Customer Data and shall thereafter, unless legally prohibited from doing so, or required pursuant to Additional Terms, delete all of your Customer Data",
   "supports": "deletion after the 30 days"
  },
  {
   "id": "s16",
   "url": "https://www.bamboohr.com/contact",
   "title": "Contact BambooHR",
   "publisher": "vendor",
   "quote": "Monday to Friday from 6 AM to 6 PM MT",
   "supports": "support hours (toll free 1-866-387-9595)"
  },
  {
   "id": "s17",
   "url": "https://www.bamboohr.com/pricing",
   "title": "BambooHR pricing",
   "publisher": "vendor",
   "quote": "an additional 15% off to registered nonprofit organizations",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s18",
   "url": "https://www.bamboohr.com/pricing",
   "title": "BambooHR pricing",
   "publisher": "vendor",
   "quote": "Get a 15% discount when you combine Payroll and Benefits Administration with any plan",
   "supports": "the bundle discount"
  },
  {
   "id": "s19",
   "url": "https://www.bamboohr.com/pricing",
   "title": "BambooHR pricing",
   "publisher": "vendor",
   "quote": "Choose flexible month-to-month terms or an extended term for added certainty.",
   "supports": "month-to-month terms are offered"
  },
  {
   "id": "s20",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.5",
   "publisher": "vendor",
   "quote": "BambooHR may maintain your payroll data or other Customer Data for seven (7) years, as is necessary to fulfill the legal and tax requirements for its payroll services",
   "supports": "payroll data kept for 7 years"
  },
  {
   "id": "s21",
   "url": "https://www.bamboohr.com/legal/terms-of-service",
   "title": "BambooHR Terms of Service (last updated September 18, 2026), section 2.5",
   "publisher": "vendor",
   "quote": "other than in instances where it is terminated by BambooHR for your nonpayment or violation of Sections 4.1, 4.2 or 13",
   "supports": "no download window after termination for nonpayment"
  },
  {
   "id": "s22",
   "url": "https://www.bamboohr.com/legal/payroll-services-agreement",
   "title": "BambooHR Payroll Services Agreement",
   "publisher": "vendor",
   "quote": "This Agreement may only be terminated as permitted by your Subscription Term under the BambooHR Terms of Service.",
   "supports": "payroll ends with the BambooHR subscription term"
  },
  {
   "id": "s23",
   "url": "https://www.bamboohr.com/legal/payroll-services-agreement",
   "title": "BambooHR Payroll Services Agreement",
   "publisher": "vendor",
   "quote": "Customer must continue all payments covered by this Agreement until BambooHR Payroll ceases its performance hereunder.",
   "supports": "keep funding payroll until it stops"
  },
  {
   "id": "s24",
   "url": "https://www.bamboohr.com/legal/payroll-services-agreement",
   "title": "BambooHR Payroll Services Agreement",
   "publisher": "vendor",
   "quote": "BambooHR will maintain Customer information and records as long as necessary to comply with any tax assessment, collection or levy under applicable law",
   "supports": "payroll records kept for tax purposes"
  },
  {
   "id": "s25",
   "url": "https://www.bamboohr.com/pricing",
   "title": "BambooHR pricing",
   "publisher": "vendor",
   "quote": "For companies with 25 employees or fewer, our HR software pricing is charged at a monthly flat rate of $250 USD/mo for Core",
   "supports": "the Core flat price for companies with 25 employees or fewer"
  },
  {
   "id": "s26",
   "url": "https://www.bamboohr.com/pricing",
   "title": "BambooHR pricing",
   "publisher": "vendor",
   "quote": "currently only available for employees based in the US",
   "supports": "the bundle discount covers US-based employees only"
  },
  {
   "id": "s27",
   "url": "https://www.bamboohr.com/legal/payroll-services-agreement",
   "title": "BambooHR Payroll Services Agreement, section 11",
   "publisher": "vendor",
   "quote": "This Agreement will remain in effect as long as Customer has an active subscription for the Service.",
   "supports": "the payroll agreement lasts as long as the BambooHR subscription"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "BambooHR's Terms don't say how cancellation or non-renewal notice must be sent; the routes use the support email, phone and legal address the Terms give for questions about the agreement",
   "Any in-app cancel steps, and the export steps and file formats, aren't on BambooHR's public website; they would be in BambooHR's help center (help.bamboohr.com)",
   "Whether BambooHR Payroll files the remaining quarterly and year-end tax returns and W-2s after you leave is not stated in the Payroll Services Agreement",
   "No confirmation email or account status after cancelling is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked both routes against BambooHR's Terms (updated September 18, 2026): Month-to-Month and Extended Term rules, 60-day notice, 12-month renewal, refunds and minimums confirmed",
    "who: dropped 'an account administrator', which no BambooHR page says",
    "Extended Term fees: the minimum bill applies 'regardless of actual usage', as the Terms say",
    "Core price re-copied with the pricing page's full sentence (25 employees or fewer, $250 USD/mo)",
    "Bundle discount: added the pricing page's US-employees condition; export now cites the nonpayment exception",
    "Payroll tip reworded to the Payroll Services Agreement's terms",
    "How notice must be sent and any in-app steps remain unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/bamboohr",
 "json": "https://stackcut.io/exits/bamboohr.json",
 "evidence": {
  "packet_revision": "ec17e47cc3f78d1dc8f37e2b63671690830d0e3dd0e4f3ad8433578c91d0a962",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "bamboohr--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "bamboohr--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}