{
 "id": "aweber",
 "name": "AWeber",
 "category": "marketing_sales",
 "website": "https://www.aweber.com",
 "domains": [
  "aweber.com",
  "docs.aweber.com"
 ],
 "summary": "Log in, go to the billing page and choose Close My Account under Current Plan, pass the security check and follow the prompts, or ask by live chat. Access runs to the end of the billing cycle; data is deleted within 30 days unless you switch to the $4.99 Hold Package.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Paid plans billed by AWeber",
   "who": "The account holder who signs in and passes AWeber's security check. The help page does not say which users on a shared account can do this",
   "method": "self_serve",
   "start_url": "https://www.aweber.com/login.htm",
   "steps": [
    {
     "do": "Log in to your AWeber account (if you signed up with a social login such as Google, set a password with Forgot Password first)",
     "expect": null
    },
    {
     "do": "Navigate to the billing page and find the Current Plan section; pay any overdue balance first, or the option won't appear",
     "expect": "Current Plan"
    },
    {
     "do": "Select Close My Account",
     "expect": null
    },
    {
     "do": "Complete the security check, which can ask for your login email address and an invoice number or your security questions",
     "expect": null
    },
    {
     "do": "Follow the prompts on the screen to close the account",
     "expect": null
    }
   ],
   "confirm_by": "On the billing page, the upcoming bill shows $0.00, which means the plan will not renew",
   "effective": "Your account stays active through the end of the current billing cycle",
   "notice": null,
   "refund": null,
   "fees": "No penalty for cancelling under the Service Agreement. An overdue balance must be settled before the plan can be changed",
   "source_ids": [
    "s9",
    "s20",
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s10"
   ],
   "label": "Close the account on the billing page"
  },
  {
   "channel": "direct_web",
   "label": "By live chat or in writing",
   "applies_to": "Paid plans billed by AWeber, when you'd rather not use the billing page",
   "who": "The account holder, who must verify the account",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "Start a live chat with AWeber to request a cancellation",
     "expect": null
    },
    {
     "do": "Or send a written cancellation request that includes your account login or email and the answer to your security question",
     "expect": null
    }
   ],
   "confirm_by": "AWeber confirms receipt of the cancellation request; the cancellation takes effect only then",
   "effective": "Your account stays active through the end of the current billing cycle",
   "notice": null,
   "refund": null,
   "fees": "No penalty for cancelling under the Service Agreement",
   "source_ids": [
    "s2",
    "s5",
    "s10",
    "s11",
    "s12",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Hold Package at $4.99 a month, with no time limit. Subscribers, broadcasts, automations and landing pages stay stored, but automations and broadcast sending are deactivated and new subscribers aren't collected. Ask Customer Solutions to switch you",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s29",
    "s30",
    "s31"
   ]
  },
  {
   "type": "downgrade",
   "what": "A lower-priced plan or subscriber tier. Downgrades aren't automated: contact Customer Solutions to request one",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s16",
    "s32"
   ]
  },
  {
   "type": "free_plan",
   "what": "AWeber Free. Your email list and landing page are kept, but you lose access to certain features available in paid plans",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s18",
    "s33"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing; the pricing page says Get up to 4 Months Free",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s19"
   ]
  }
 ],
 "export": [
  {
   "data": "All subscribers and messages in all lists (Broadcasts and Split Tests; campaign emails and drafts are not included)",
   "how": "In Manage Lists, click Export Active Lists, choose a notification email and click Create Backup; when the email arrives, return to Export Active Lists and click Download",
   "format": "A .zip file",
   "limits": "Campaign emails and drafts aren't included. Download it before the account data is deleted, within 30 days of closing",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s7"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Account data is permanently removed within 30 days of closing unless you switch to the Hold Package. AWeber can reactivate the account within those 30 days; after that it can't be reopened",
  "you_lose": [
   "Subscribers, broadcasts, automations, landing pages and web push notifications, once the 30-day period passes",
   "The ability to reopen the account after 30 days"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "An overdue balance hides the plan-change and close options, so settle it first",
   "The Service Agreement says only a written request relieves the monthly charge, and cancellation takes effect when AWeber confirms receipt; after closing online, check that the upcoming bill shows $0.00",
   "Closing is not the same as a hold: the Hold Package keeps data on file at $4.99 a month",
   "Free accounts aren't billed; to close one, contact Customer Solutions and verify the account",
   "Export subscribers and messages before closing: data is deleted within 30 days"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "In the Current Plan section, select Close My Account.",
   "supports": "where to start cancelling, on the billing page"
  },
  {
   "id": "s2",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "Follow the prompts on the screen to close out your account or start a live chat with us to request a cancellation.",
   "supports": "the final step and the live chat option"
  },
  {
   "id": "s3",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "This could include verifying your login email address and an invoice number or security questions set for your account.",
   "supports": "the security check before cancelling"
  },
  {
   "id": "s4",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "you'll need to settle the outstanding payment before you can access the option to make changes to your current plan.",
   "supports": "the overdue balance must be paid first"
  },
  {
   "id": "s5",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "your account will remain active through the end of the current billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s6",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "Your upcoming bill will reflect $0.00.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s7",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "will be permanently removed within 30 days of closing if you do not choose to switch to a Hold package.",
   "supports": "what is removed after closing, and the Hold Package alternative"
  },
  {
   "id": "s8",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "the account cannot be reopened and this information will be permanently unavailable.",
   "supports": "reopening is not possible after 30 days"
  },
  {
   "id": "s9",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "Log in to your AWeber account.",
   "supports": "sign-in is needed first"
  },
  {
   "id": "s10",
   "url": "https://www.aweber.com/service-agreement.htm",
   "title": "AWeber Service Agreement",
   "publisher": "vendor",
   "quote": "Service provided by AWeber may be cancelled in writing at any time with no penalty.",
   "supports": "no penalty for cancelling"
  },
  {
   "id": "s11",
   "url": "https://www.aweber.com/service-agreement.htm",
   "title": "AWeber Service Agreement",
   "publisher": "vendor",
   "quote": "Only a written request to terminate your service relieves you of your obligation to pay the monthly account charge.",
   "supports": "the written-request condition on the monthly charge"
  },
  {
   "id": "s12",
   "url": "https://www.aweber.com/service-agreement.htm",
   "title": "AWeber Service Agreement",
   "publisher": "vendor",
   "quote": "Cancellation will take effect only when the receipt of the cancellation request is confirmed by AWeber.",
   "supports": "cancellation is effective once AWeber confirms receipt"
  },
  {
   "id": "s13",
   "url": "https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold",
   "title": "Can I put my account on hold?",
   "publisher": "vendor",
   "quote": "Yes, we offer a Hold Package at a reduced rate of $4.99/month.",
   "supports": "the Hold Package price"
  },
  {
   "id": "s14",
   "url": "https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold",
   "title": "Can I put my account on hold?",
   "publisher": "vendor",
   "quote": "New subscribers will not be collected.",
   "supports": "what the hold stops"
  },
  {
   "id": "s15",
   "url": "https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold",
   "title": "Can I put my account on hold?",
   "publisher": "vendor",
   "quote": "All workflow automations will be temporarily deactivated.",
   "supports": "automations stop during the hold"
  },
  {
   "id": "s16",
   "url": "https://docs.aweber.com/account-management/account-management/can-i-change-billing-plans-later",
   "title": "Can I change billing plans later?",
   "publisher": "vendor",
   "quote": "if you need to downgrade, you must contact AWeber's Customer Solutions Team to request a downgrade.",
   "supports": "how to downgrade"
  },
  {
   "id": "s17",
   "url": "https://docs.aweber.com/account-management/account-management/can-i-change-billing-plans-later",
   "title": "Can I change billing plans later?",
   "publisher": "vendor",
   "quote": "Your account will switch to the new billing plan on your next invoice date.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s18",
   "url": "https://docs.aweber.com/account-management/account-management/if-i-downgrade-what-are-the-limitations-of-the-awe",
   "title": "If I Downgrade, What are the Limitations of the AWeber Free Plan?",
   "publisher": "vendor",
   "quote": "While on the AWeber Free plan, you will lose access to certain features available in paid plans.",
   "supports": "what the free plan drops"
  },
  {
   "id": "s19",
   "url": "https://www.aweber.com/pricing.htm",
   "title": "AWeber pricing",
   "publisher": "vendor",
   "quote": "Get up to 4 Months Free.",
   "supports": "annual billing saves money"
  },
  {
   "id": "s20",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "Navigate to the billing page.",
   "supports": "the billing page step"
  },
  {
   "id": "s21",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "Within 30 days of closing, we can reactivate your account.",
   "supports": "reactivating within 30 days"
  },
  {
   "id": "s22",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "your account data (including subscribers, broadcasts, automations, landing pages, and web push notifications)",
   "supports": "what is removed"
  },
  {
   "id": "s23",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online",
   "title": "How do I cancel my account online?",
   "publisher": "vendor",
   "quote": "Free AWeber accounts are not billed, so there's no risk of being charged if you keep your account open.",
   "supports": "free accounts aren't billed"
  },
  {
   "id": "s24",
   "url": "https://www.aweber.com/service-agreement.htm",
   "title": "AWeber Service Agreement",
   "publisher": "vendor",
   "quote": "Customer Account Login/Email and Response to Security Question must be included in the cancellation request.",
   "supports": "what a written request must include"
  },
  {
   "id": "s25",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-backup-my-messages-and-subscribers",
   "title": "How do I backup my messages and subscribers?",
   "publisher": "vendor",
   "quote": "a compressed zip file copy of all your subscribers and messages in all of your lists",
   "supports": "what the backup contains"
  },
  {
   "id": "s26",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-backup-my-messages-and-subscribers",
   "title": "How do I backup my messages and subscribers?",
   "publisher": "vendor",
   "quote": "Campaign emails and drafts will not be included in the backup.",
   "supports": "what the backup leaves out"
  },
  {
   "id": "s27",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-backup-my-messages-and-subscribers",
   "title": "How do I backup my messages and subscribers?",
   "publisher": "vendor",
   "quote": "Backups are in .zip format.",
   "supports": "the export format"
  },
  {
   "id": "s28",
   "url": "https://docs.aweber.com/account-management/account-management/how-do-i-backup-my-messages-and-subscribers",
   "title": "How do I backup my messages and subscribers?",
   "publisher": "vendor",
   "quote": "Export Active Lists",
   "supports": "the export button"
  },
  {
   "id": "s29",
   "url": "https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold",
   "title": "Can I put my account on hold?",
   "publisher": "vendor",
   "quote": "If you wish to switch to the hold package, please reach out to our Customer Solutions Team to assist with this change.",
   "supports": "how to start a hold"
  },
  {
   "id": "s30",
   "url": "https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold",
   "title": "Can I put my account on hold?",
   "publisher": "vendor",
   "quote": "Broadcast sending will be temporarily deactivated.",
   "supports": "broadcasts stop during the hold"
  },
  {
   "id": "s31",
   "url": "https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold",
   "title": "Can I put my account on hold?",
   "publisher": "vendor",
   "quote": "There is no time limit on how long you can keep your account on hold.",
   "supports": "no time limit on holds"
  },
  {
   "id": "s32",
   "url": "https://docs.aweber.com/account-management/account-management/can-i-change-billing-plans-later",
   "title": "Can I change billing plans later?",
   "publisher": "vendor",
   "quote": "Downgrades are not automated and must be handled manually to ensure your account and billing details are updated correctly.",
   "supports": "downgrades are manual"
  },
  {
   "id": "s33",
   "url": "https://docs.aweber.com/account-management/account-management/if-i-downgrade-what-are-the-limitations-of-the-awe",
   "title": "If I Downgrade, What are the Limitations of the AWeber Free Plan?",
   "publisher": "vendor",
   "quote": "Your email list and landing page will be retained",
   "supports": "what the free plan keeps"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Which users on a shared account can close it isn't stated on AWeber's cancellation page",
   "AWeber's help pages and Service Agreement don't state refund terms for the current billing period",
   "For annual plans, what happens to the rest of the annual term when the account is closed isn't stated",
   "The Service Agreement says only a written request relieves the monthly charge, while the help center describes closing on the billing page; AWeber doesn't say how the two fit together"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Confirmation: the help page says the billing page shows the upcoming bill as $0.00; steps now include the billing-page wording and the overdue-balance and social-login checks",
    "Added a live chat or written-request route, with what the written request must include",
    "Added export steps: Export Active Lists gives a .zip backup of subscribers and messages, without campaign emails or drafts",
    "Downgrade: removed the next-invoice timing, which the page gives for dashboard plan changes, not for manual downgrades",
    "Added reactivation within 30 days, the social-login password step, free accounts and the Hold Package's lack of a time limit"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/aweber",
 "json": "https://stackcut.io/exits/aweber.json",
 "evidence": {
  "packet_revision": "45a68a9b6f4deb8d07ac81f2541ba0ec611f98c387275c27da0ac57b9a89186d",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "aweber--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "aweber--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}