{
 "id": "avg",
 "name": "AVG",
 "category": "security_privacy",
 "website": "https://www.avg.com",
 "domains": [
  "avg.com"
 ],
 "summary": "Sign in to your AVG Account, click Manage subscriptions, then Manage subscription and Unsubscribe or Cancel renewal; the paid product lasts until Expires on. App Store and Google Play purchases are cancelled there. Gotcha: 1- to 3-year plans can be billed up to 35 days before the new period.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "AVG Account",
   "applies_to": "Subscriptions bought on the official AVG website or in an AVG app on PC or Mac (processed by Gen's eCommerce platform or, in some regions, an eCommerce provider such as Digital River), including trials that took card details",
   "who": "The AVG Account holder (the email used at purchase)",
   "method": "self_serve",
   "start_url": "https://id.avg.com/sign-in",
   "steps": [
    {
     "do": "Sign in to your AVG Account and click Manage subscriptions on the My subscriptions tile",
     "expect": "Manage subscription"
    },
    {
     "do": "Under the subscription, click Manage subscription",
     "expect": "Unsubscribe or Cancel renewal"
    },
    {
     "do": "Click Unsubscribe or Cancel renewal",
     "expect": "an optional question about why you are canceling"
    },
    {
     "do": "Optionally give a reason, then click Continue",
     "expect": "Confirm & Finish"
    },
    {
     "do": "Review the details, then click Confirm & Finish. Repeat for each AVG subscription",
     "expect": "Expiring"
    }
   ],
   "confirm_by": "The subscription status changes to Expiring, and a confirmation email arrives",
   "effective": "You keep the paid product until the date next to Expires on; after that you lose access or switch to the free version",
   "notice": "Cancel before the next billing date: 1-, 2- and 3-year plans can be charged up to 35 days before the new period, and a trial is charged on its last day. AVG emails before charging (annual plans up to 65 days ahead)",
   "refund": "Cancelling gives no refund for remaining time. Separately, request a full refund within 30 days of an annual purchase or of each annual renewal charge, or within 14 days of a monthly purchase (later monthly charges aren't refundable), with the Refund request form or your AVG Account. In Germany, the Netherlands, the UK and Quebec, a pro-rated refund is available after that window",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s44",
    "s45",
    "s47",
    "s48",
    "s49"
   ]
  },
  {
   "channel": "direct_web",
   "label": "AVG Sales Support",
   "applies_to": "The same purchases, if you prefer not to use the AVG Account, can't find the subscription there, or don't see Unsubscribe or Cancel renewal",
   "who": "The buyer",
   "method": "form",
   "start_url": "https://support.avg.com/support_sales",
   "steps": [
    {
     "do": "Open the AVG Sales Support page",
     "expect": "contact options, which differ by availability and region"
    },
    {
     "do": "Pick a contact method and follow the on-screen instructions to request cancellation of your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep the paid product until the end of the current subscription period",
   "notice": "Cancel before the next billing date, which can be up to 35 days before the new period on 1- to 3-year plans",
   "refund": "Same as the AVG Account route: 30 days for annual purchases and renewals, 14 days for a first monthly purchase, with pro-rated refunds afterwards in Germany, the Netherlands, the UK and Quebec",
   "fees": null,
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24",
    "s16",
    "s17",
    "s18",
    "s48",
    "s49"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "AVG subscriptions bought in an AVG Android app through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open Google Play Store, tap your profile image and select Payments and subscriptions, then Subscriptions",
     "expect": null
    },
    {
     "do": "Select the AVG subscription, tap Cancel subscription and follow the on-screen instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": "Cancel before the next billing date shown next to Next payment",
   "refund": "AVG's FAQ says its 30-day money-back guarantee covers Google Play Store purchases",
   "fees": null,
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "AVG subscriptions bought in an AVG iPhone or iPad app through the App Store",
   "who": "The Apple ID that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the App Store on your iPhone or iPad, tap your profile image in the top-right corner, then tap Subscriptions",
     "expect": null
    },
    {
     "do": "Select the AVG subscription and tap Cancel subscription (or Cancel free trial)",
     "expect": null
    },
    {
     "do": "Tap Confirm",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message in red text, or no Cancel button",
   "effective": null,
   "notice": "Cancel before the next billing date shown next to Renews; cancel a free trial at least 24 hours before it ends",
   "refund": "AVG's money-back guarantee doesn't cover App Store purchases: ask Apple under its refund policy",
   "fees": null,
   "source_ids": [
    "s25",
    "s31",
    "s32",
    "s33",
    "s34",
    "s51"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "AVG subscriptions bought at a retail store or on a third-party reseller's website, or billed by a service provider",
   "who": "The buyer, with the store or reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check the terms you were given at purchase: these subscriptions may simply end at the end of the period unless you chose automatic extension",
     "expect": null
    },
    {
     "do": "Contact the store or reseller to stop renewal or ask for a refund",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "AVG's 30-day money-back guarantee doesn't apply: contact the store or reseller about refunds",
   "fees": null,
   "source_ids": [
    "s35",
    "s36",
    "s37"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "AVG AntiVirus Free costs nothing. When a cancelled subscription expires, or a subscription is cancelled with a refund, some products switch to the free version",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s38",
    "s39"
   ]
  },
  {
   "type": "pause",
   "what": "Postpone the payment date by up to 30 days in AVG Account (Manage subscription, Postpone payment date), once per billing cycle; not yet available for every subscription",
   "evidence": "documented",
   "source_ids": [
    "s40",
    "s41",
    "s42"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The date shown next to Expires on",
  "data_kept": null,
  "you_lose": [
   "Paid AVG products and features after the expiry date (some switch to the free version)",
   "Benefits tied to automatically renewing subscriptions"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Before the final confirm, the flow optionally asks why you are canceling",
  "tips": [
   "App Store and Google Play subscriptions can't be cancelled in the AVG Account",
   "A free trial started without card details doesn't need cancelling; one started with card details must be cancelled before it ends",
   "Multi-year plans can be billed up to 35 days before the new period: check Next charge on My subscriptions and cancel early",
   "Cancel each AVG subscription separately",
   "A renewal payment that fails is retried for up to 14 days after the subscription expires: cancel rather than let the card fail",
   "An expired card doesn't stop renewal: card companies may pass on new card details",
   "If a subscription is missing from your AVG Account, AVG Support can link it",
   "A card charge from DRI*AVG Technologies means Digital River processed the order; AVG's help gives no separate cancel steps for it"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "Click Manage subscriptions on the My subscriptions tile.",
   "supports": "where to start"
  },
  {
   "id": "s2",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "Under the subscription that you want to cancel the renewal for, click Manage subscription.",
   "supports": "Manage subscription"
  },
  {
   "id": "s3",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "Click Unsubscribe or Cancel renewal.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "Optionally, let us know why you are canceling the renewal, then click Continue.",
   "supports": "the optional reason step"
  },
  {
   "id": "s5",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "Review the details, then click Confirm & Finish.",
   "supports": "the final confirm"
  },
  {
   "id": "s6",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "Your subscription renewal is now canceled. You will receive confirmation of the cancellation by email.",
   "supports": "the confirmation email"
  },
  {
   "id": "s7",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "When the subscription renewal is canceled, the status changes to Expiring. You can continue using your paid AVG subscription until the expiration date shown next to Expires on.",
   "supports": "status and when access ends"
  },
  {
   "id": "s8",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "After this date, you will either lose access or you will be switched to the free version.",
   "supports": "what happens after expiry"
  },
  {
   "id": "s9",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "An AVG Account was created using the email address that you provided during the subscription purchase.",
   "supports": "which email to sign in with"
  },
  {
   "id": "s10",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home",
   "title": "How to cancel the renewal for a subscription via your AVG Account",
   "publisher": "vendor",
   "quote": "If you have multiple AVG subscriptions, repeat the steps above for each subscription you want to cancel the renewal for.",
   "supports": "cancel each subscription"
  },
  {
   "id": "s11",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "1, 2, and 3-year subscriptions: Your billing date can be up to 35 days before the start of the next subscription period (for another 1 year).",
   "supports": "the early billing date"
  },
  {
   "id": "s12",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "AVG trial subscriptions: Your billing date is the final day of your free-trial period.",
   "supports": "the trial deadline"
  },
  {
   "id": "s13",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "We always notify you in advance by email before you are charged for an AVG subscription.",
   "supports": "renewal reminder emails"
  },
  {
   "id": "s14",
   "url": "https://www.avg.com/en-ww/subscription-details",
   "title": "Subscription details",
   "publisher": "vendor",
   "quote": "For annual subscriptions, we will notify you up to 65 days ahead of the anniversary of your subscription",
   "supports": "the annual reminder"
  },
  {
   "id": "s15",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "When you cancel an AVG subscription, you do not receive a refund for any time that is remaining on your subscription.",
   "supports": "cancelling gives no refund"
  },
  {
   "id": "s16",
   "url": "https://www.avg.com/en-us/cancellation-refund-policy",
   "title": "AVG Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Under our 30-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund if requested within 30 days of the date of purchase.",
   "supports": "30-day refund on annual purchases"
  },
  {
   "id": "s17",
   "url": "https://www.avg.com/en-us/cancellation-refund-policy",
   "title": "AVG Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Each subsequent annual charge is also eligible for a full refund if requested within 30 days of being charged.",
   "supports": "30-day refund on annual renewals"
  },
  {
   "id": "s18",
   "url": "https://www.avg.com/en-us/cancellation-refund-policy",
   "title": "AVG Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "The purchase of a monthly subscription is eligible for a full refund if requested within 14 days of the date of purchase.",
   "supports": "the monthly refund window"
  },
  {
   "id": "s19",
   "url": "https://www.avg.com/en-us/cancellation-refund-policy",
   "title": "AVG Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Subsequent monthly charges are not eligible for a refund.",
   "supports": "later monthly charges"
  },
  {
   "id": "s20",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "AVG has partnered with established eCommerce providers that manage the online sales and distribution of our products and services in certain regions.",
   "supports": "eCommerce providers such as Digital River process some website orders"
  },
  {
   "id": "s21",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "The contact options available differ according to current availability and region. Select your preferred contact method from the available options.",
   "supports": "the support route"
  },
  {
   "id": "s22",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "Follow the on-screen instructions to contact AVG Support and request cancellation of your subscription.",
   "supports": "requesting cancellation from support"
  },
  {
   "id": "s23",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "If an AVG subscription does not appear in your AVG Account, contact AVG Support so we can manually link the subscription to your AVG Account.",
   "supports": "missing subscriptions"
  },
  {
   "id": "s24",
   "url": "https://www.avg.com/en-us/cancellation-refund-policy",
   "title": "AVG Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Any benefits associated with automatically renewing subscriptions may no longer be available.",
   "supports": "what you lose by stopping renewal"
  },
  {
   "id": "s25",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "You cannot cancel a subscription purchased via Google Play Store or the App Store using your AVG Account.",
   "supports": "app store purchases are cancelled in the store"
  },
  {
   "id": "s26",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "Tap your profile image in the top-right corner and select Payments and subscriptions.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s27",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "Select the AVG subscription that you want to cancel.",
   "supports": "selecting the subscription"
  },
  {
   "id": "s28",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s29",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "This 30-day-money-back guarantee applies to AVG consumer products purchased using the following methods:",
   "supports": "which purchases the guarantee covers"
  },
  {
   "id": "s30",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "Online purchase via the official AVG website. Online purchase via an offer within another AVG product on Windows or Mac. Google Play Store purchases.",
   "supports": "Google Play purchases are covered"
  },
  {
   "id": "s31",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "Tap Cancel subscription (or Cancel free trial).",
   "supports": "the App Store cancel button"
  },
  {
   "id": "s32",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home",
   "title": "Canceling an AVG subscription - FAQs",
   "publisher": "vendor",
   "quote": "Tap Confirm to confirm the cancellation.",
   "supports": "the App Store confirm step"
  },
  {
   "id": "s33",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s34",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "The App Store: For more information about the refund policy offered by the App Store, refer to the following Apple Support article",
   "supports": "App Store refunds go through Apple"
  },
  {
   "id": "s35",
   "url": "https://www.avg.com/en-us/cancellation-refund-policy",
   "title": "AVG Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "If you purchased or are billed through a third party (such as an app store, service provider, retailer, or other reseller), different cancellation and refund terms may apply.",
   "supports": "third-party purchases follow their own terms"
  },
  {
   "id": "s36",
   "url": "https://www.avg.com/en-us/subscription",
   "title": "AVG Subscription terms",
   "publisher": "vendor",
   "quote": "If you have purchased a Subscription through a retail establishment or on a 3rd party reseller's website, your Subscription may come to an end",
   "supports": "retail and reseller subscriptions may not renew"
  },
  {
   "id": "s37",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "Retail stores or third-party resellers: Contact the store or reseller directly for information about requesting a refund.",
   "supports": "refunds from retailers and resellers"
  },
  {
   "id": "s38",
   "url": "https://www.avg.com/en-us/free-antivirus-download",
   "title": "AVG AntiVirus FREE",
   "publisher": "vendor",
   "quote": "AVG AntiVirus Free helps with all the things we've mentioned. Plus, you guessed it, it's completely free to use.",
   "supports": "the free plan"
  },
  {
   "id": "s39",
   "url": "https://www.avg.com/en-us/cancellation-refund-policy",
   "title": "AVG Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Upon cancellation, your paid subscription will convert into a free subscription where applicable.",
   "supports": "refunded subscriptions convert to free where applicable"
  },
  {
   "id": "s40",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "If the current billing date isn't convenient, you can postpone your payment date by up to 30 days.",
   "supports": "postponing payment"
  },
  {
   "id": "s41",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "You can change your payment date only once per billing cycle.",
   "supports": "the postponement limit"
  },
  {
   "id": "s42",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "The Postpone payment date option may not be available for all subscriptions yet.",
   "supports": "postponement availability"
  },
  {
   "id": "s43",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "An expired credit/debit card does not guarantee that you will not be charged because your card company may use an account updater service.",
   "supports": "an expired card doesn't cancel"
  },
  {
   "id": "s44",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "Digital River DRI*AVG Technologies",
   "supports": "Digital River is one of the providers, and its card descriptor"
  },
  {
   "id": "s45",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "If you entered payment card details before starting a free trial, you need to cancel the trial subscription before it ends",
   "supports": "trials that took card details must be cancelled"
  },
  {
   "id": "s46",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "If you did not enter payment card details before starting a free trial, it is not necessary to cancel the free trial.",
   "supports": "trials without card details don't need cancelling"
  },
  {
   "id": "s47",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "Submit your request using our Refund request form",
   "supports": "how to request a refund"
  },
  {
   "id": "s48",
   "url": "https://www.avg.com/en-us/cancellation-refund-policy",
   "title": "AVG Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "After the expiration of the 30-day Money Back Guarantee, a pro-rated refund for the full months remaining in your subscription period",
   "supports": "pro-rated refunds in Germany, the Netherlands and the UK (Quebec has similar terms)"
  },
  {
   "id": "s49",
   "url": "https://www.avg.com/en-us/cancellation-refund-policy",
   "title": "AVG Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "your subscription will continue through the end of your already paid period",
   "supports": "access continues to the end of the paid period"
  },
  {
   "id": "s50",
   "url": "https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home",
   "title": "Purchase and Billing",
   "publisher": "vendor",
   "quote": "we try to complete your pending payment up to 14 days after the expiration date",
   "supports": "a failed renewal payment is retried after expiry"
  },
  {
   "id": "s51",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "cancel an App Store trial at least 24 hours before it ends"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "AVG's help names Digital River as an eCommerce provider in some regions but doesn't give separate cancel steps for those orders",
   "AVG's subscription terms say in-app purchases can't be refunded, while its billing FAQ lists Google Play purchases under the 30-day guarantee; ask AVG Support if this matters",
   "How long AVG keeps account data after cancelling isn't stated in its cancellation or billing help",
   "AVG's refund policy names an older path (My Account, My Subscriptions, Cancel Renewal or Manage Subscriptions) than its help article, so the menu names you see may differ"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Refund: added the Refund request form and the pro-rated refunds AVG's policy gives in Germany, the Netherlands, the UK and Quebec",
    "Support route: access to the end of the paid period now rests on the refund policy",
    "Tips: trials without card details don't need cancelling; failed renewal payments are retried for up to 14 days after expiry",
    "Not-confirmed notes rewritten for readers; noted that the refund policy describes an older menu path",
    "App Store route: Apple says to cancel a trial at least 24 hours before it ends"
   ]
  }
 },
 "delete_account": {
  "url": "https://profile.avg.com/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/avg",
 "json": "https://stackcut.io/exits/avg.json",
 "evidence": {
  "packet_revision": "ddde82a599401a4c070096ea5ed9ad8a936e7f1bf071b84f51761afb087fca67",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "avg--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "avg--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "avg--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "avg--apple-app-store--r4",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "avg--reseller-or-partner--r5",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}