{
 "id": "avaza",
 "name": "Avaza",
 "category": "productivity",
 "website": "https://www.avaza.com",
 "domains": [
  "avaza.com",
  "support.avaza.com"
 ],
 "summary": "Cancel by emailing support@avaza.com and confirming your account details; charges stop for future monthly billing periods once Avaza confirms in writing. Prepaid fees aren't refunded and no credits are given. To stop paying but keep the account, downgrade to the Free plan in Settings > Avaza Subscription.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel by email",
   "applies_to": "Paid Avaza subscriptions (Startup, Basic or Business), billed monthly by card or PayPal",
   "who": "The subscriber; the terms don't name a required role",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@avaza.com and ask for your account to be cancelled",
     "expect": null
    },
    {
     "do": "Confirm your account details with the support team when they ask",
     "expect": null
    },
    {
     "do": "Keep Avaza's written confirmation of the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "Avaza's written confirmation of the cancellation; no fees are charged for future billing periods after it",
   "effective": "No subscription or add-on fees are charged for any future billing period once Avaza confirms the cancellation in writing. The terms don't say whether access lasts to the end of the paid month",
   "notice": null,
   "refund": "None: Avaza doesn't refund prepaid fees on any subscription, and no credits are issued for downgrades or cancellation",
   "fees": "No contract; plans are billed monthly on or around the anniversary date",
   "source_ids": [
    "s1",
    "s2",
    "s29",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan: 5 active projects (unlimited archived), 10 customers, 5 invoices and bills a month and 100 MB of storage",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s34",
    "s35",
    "s36"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade yourself: first fit the lower plan's limits (remove extra users, projects, customers and data) and remove extra licences and data allowances under Settings > Avaza Subscription > Manage Plan Add-ons, then click Change your Plan. Wait 1 day between changes; support@avaza.com can also do it",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14",
    "s28",
    "s33",
    "s37",
    "s32",
    "s38"
   ]
  },
  {
   "type": "downgrade",
   "what": "The Startup plan at $11.95 a month is the lowest paid plan",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove extra users ($7 per user per month) under Manage Plan Add-ons",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s28"
   ]
  }
 ],
 "export": [
  {
   "data": "Reports covering project and account data, in the Exports section",
   "how": "Open Reports > 'Exports' section, choose a custom date range, click 'Preview', then click the cloud icon on the top reports bar and pick a file export format",
   "format": "Files that do not contain formatting. The page doesn't name specific file types",
   "limits": "Export depends on the user's permissions. Reports outside the Exports section are limited to 11 columns. The terms say you must keep your own copies of all Data",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27",
    "s10"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Not stated in the terms; fees stop for future billing periods once Avaza confirms the cancellation in writing",
  "data_kept": "Not stated for cancelled paid accounts. The terms let Avaza delete free accounts, with all their data, when nobody has signed in for more than 6 months, and delete accounts overdue for longer than 45 days",
  "you_lose": [
   "Prepaid fees, which Avaza doesn't refund",
   "Data you haven't exported: the terms say you must keep your own copies"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling is done by email to support@avaza.com; the subscription help article describes no in-app cancel option",
   "Keep Avaza's written confirmation: fees stop for future billing periods only once the cancellation is confirmed in writing",
   "To stop paying without losing the account, downgrade to the Free plan in Settings > Avaza Subscription after fitting its limits",
   "Export reports from Reports > Exports before cancelling; the terms say you must keep your own copies of your data",
   "Downgrades earn no credit, and after any plan change you must wait 1 day before the next"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "You can cancel Your Subscription at any time.",
   "supports": "subscriptions can be cancelled at any time"
  },
  {
   "id": "s2",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "You can request your account be cancelled by contacting Avaza support via email at support@avaza.com",
   "supports": "cancellation is requested by email"
  },
  {
   "id": "s3",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "once we have confirmed your account cancellation in writing.",
   "supports": "the cancellation is confirmed in writing"
  },
  {
   "id": "s4",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "You will not be charged any Account Subscription Fees or Add-Ons Fees for any future Billing Period",
   "supports": "charges stop after cancellation"
  },
  {
   "id": "s5",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "Avaza will not provide any refund for any prepaid Fees on any Subscription.",
   "supports": "no refunds of prepaid fees"
  },
  {
   "id": "s6",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "No credits will be issued for downgrades or cancellation of subscription.",
   "supports": "no credits for downgrades or cancellation"
  },
  {
   "id": "s7",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "Each month on or around the Anniversary Date, You will be charged the Account Subscription Fee",
   "supports": "monthly billing on the anniversary date"
  },
  {
   "id": "s8",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "Account Subscription Fee where the most recent login date by You or Your Invitees is more than 6 months passed.",
   "supports": "free accounts unused for over 6 months can be deleted with their data"
  },
  {
   "id": "s9",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "We reserve the right to delete accounts that have been overdue for longer than 45 days.",
   "supports": "deletion of overdue accounts"
  },
  {
   "id": "s10",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "You must maintain copies of all Data inputted into the Service.",
   "supports": "keep your own copies of your data"
  },
  {
   "id": "s11",
   "url": "https://support.avaza.com/managing-an-avaza-subscription/",
   "title": "Managing an Avaza Subscription",
   "publisher": "vendor",
   "quote": "Go to Settings > Avaza Subscription page to downgrade",
   "supports": "where to downgrade"
  },
  {
   "id": "s12",
   "url": "https://support.avaza.com/managing-an-avaza-subscription/",
   "title": "Managing an Avaza Subscription",
   "publisher": "vendor",
   "quote": "Remove extra licences and data allowances from your account",
   "supports": "remove extras before downgrading"
  },
  {
   "id": "s13",
   "url": "https://support.avaza.com/managing-an-avaza-subscription/",
   "title": "Managing an Avaza Subscription",
   "publisher": "vendor",
   "quote": "There is a 1-day waiting period after you change your subscription before the next change can be made.",
   "supports": "one-day wait between changes"
  },
  {
   "id": "s14",
   "url": "https://support.avaza.com/managing-an-avaza-subscription/",
   "title": "Managing an Avaza Subscription",
   "publisher": "vendor",
   "quote": "Change your Plan",
   "supports": "the button that starts a plan change"
  },
  {
   "id": "s15",
   "url": "https://www.avaza.com/pricing/",
   "title": "Avaza pricing",
   "publisher": "vendor",
   "quote": "5 active projects",
   "supports": "the Free plan's project limit"
  },
  {
   "id": "s16",
   "url": "https://www.avaza.com/pricing/",
   "title": "Avaza pricing",
   "publisher": "vendor",
   "quote": "$11.95",
   "supports": "the Startup plan price"
  },
  {
   "id": "s17",
   "url": "https://www.avaza.com/pricing/",
   "title": "Avaza pricing",
   "publisher": "vendor",
   "quote": "$7 per user per month",
   "supports": "the price of extra admin or finance users"
  },
  {
   "id": "s18",
   "url": "https://www.avaza.com/pricing/",
   "title": "Avaza pricing",
   "publisher": "vendor",
   "quote": "billed monthly",
   "supports": "paid plans are billed monthly"
  },
  {
   "id": "s19",
   "url": "https://www.avaza.com/pricing/",
   "title": "Avaza pricing",
   "publisher": "vendor",
   "quote": "allowed limits of the lower plan",
   "supports": "a downgrade must fit the lower plan's limits"
  },
  {
   "id": "s20",
   "url": "https://support.avaza.com/how-to-export-data/",
   "title": "How do I export data? (Avaza help)",
   "publisher": "vendor",
   "quote": "Avaza makes it easy for you to export your project and account data.",
   "supports": "what can be exported"
  },
  {
   "id": "s21",
   "url": "https://support.avaza.com/how-to-export-data/",
   "title": "How do I export data? (Avaza help)",
   "publisher": "vendor",
   "quote": "Reports > 'Exports' section",
   "supports": "the menu path"
  },
  {
   "id": "s22",
   "url": "https://support.avaza.com/how-to-export-data/",
   "title": "How do I export data? (Avaza help)",
   "publisher": "vendor",
   "quote": "Click 'Preview'",
   "supports": "the step that generates the dataset"
  },
  {
   "id": "s23",
   "url": "https://support.avaza.com/how-to-export-data/",
   "title": "How do I export data? (Avaza help)",
   "publisher": "vendor",
   "quote": "click on the 'cloud icon' on the top reports bar to access the file export format options.",
   "supports": "the cloud icon opens the format options"
  },
  {
   "id": "s24",
   "url": "https://support.avaza.com/how-to-export-data/",
   "title": "How do I export data? (Avaza help)",
   "publisher": "vendor",
   "quote": "the Exports section has files that do not contain formatting",
   "supports": "the file format"
  },
  {
   "id": "s25",
   "url": "https://support.avaza.com/how-to-export-data/",
   "title": "How do I export data? (Avaza help)",
   "publisher": "vendor",
   "quote": "are limited to only 11 columns with the flexibility to choose the displayed columns.",
   "supports": "limit on reports outside the Exports section"
  },
  {
   "id": "s26",
   "url": "https://support.avaza.com/how-to-export-data/",
   "title": "How do I export data? (Avaza help)",
   "publisher": "vendor",
   "quote": "can be accessed and exported by users with specific permissions.",
   "supports": "export depends on permissions"
  },
  {
   "id": "s27",
   "url": "https://support.avaza.com/how-to-export-data/",
   "title": "How do I export data? (Avaza help)",
   "publisher": "vendor",
   "quote": "all reports in Avaza can be exported.",
   "supports": "which data can be exported"
  },
  {
   "id": "s28",
   "url": "https://support.avaza.com/managing-an-avaza-subscription/",
   "title": "Managing an Avaza Subscription",
   "publisher": "vendor",
   "quote": "Manage Plan Add-ons",
   "supports": "where extra licences and add-ons are managed"
  },
  {
   "id": "s29",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "and confirming account details with our team",
   "supports": "you confirm account details with support"
  },
  {
   "id": "s30",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "For 30 days following deactivation, you can reactivate your Subscription",
   "supports": "reactivation window after deactivation for non-payment"
  },
  {
   "id": "s31",
   "url": "https://support.avaza.com/managing-an-avaza-subscription/",
   "title": "Managing an Avaza Subscription",
   "publisher": "vendor",
   "quote": "if you upgrade, you can pay for your subscription via a credit card or PayPal account.",
   "supports": "payment by card or PayPal"
  },
  {
   "id": "s32",
   "url": "https://support.avaza.com/managing-an-avaza-subscription/",
   "title": "Managing an Avaza Subscription",
   "publisher": "vendor",
   "quote": "You can also contact support@avaza.com to facilitate this process.",
   "supports": "support can handle a downgrade"
  },
  {
   "id": "s33",
   "url": "https://support.avaza.com/managing-an-avaza-subscription/",
   "title": "Managing an Avaza Subscription",
   "publisher": "vendor",
   "quote": "This can mean removing extra users, projects, customers and data.",
   "supports": "fit the free plan's limits first"
  },
  {
   "id": "s34",
   "url": "https://www.avaza.com/pricing/",
   "title": "Avaza pricing",
   "publisher": "vendor",
   "quote": "10 Customers",
   "supports": "free plan customer limit"
  },
  {
   "id": "s35",
   "url": "https://www.avaza.com/pricing/",
   "title": "Avaza pricing",
   "publisher": "vendor",
   "quote": "5 Invoices & Bills per Month",
   "supports": "free plan invoice limit"
  },
  {
   "id": "s36",
   "url": "https://www.avaza.com/pricing/",
   "title": "Avaza pricing",
   "publisher": "vendor",
   "quote": "100 MB Storage",
   "supports": "free plan storage"
  },
  {
   "id": "s37",
   "url": "https://www.avaza.com/pricing/",
   "title": "Avaza pricing",
   "publisher": "vendor",
   "quote": "Just make sure your account is within the allowed limits of the lower plan.",
   "supports": "downgrades must fit the lower plan"
  },
  {
   "id": "s38",
   "url": "https://www.avaza.com/terms",
   "title": "Avaza Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "After making any change to your Subscription or Add-Ons, you must wait 1 day before you can downgrade",
   "supports": "1-day wait in the terms"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The terms don't say whether access continues to the end of the paid month once a cancellation is confirmed",
   "How long Avaza keeps a cancelled paid account's data isn't stated",
   "Whether the report exports cover every project, task and file isn't stated; the help page describes no full account backup",
   "Which users can request a cancellation, for example the account owner versus an admin, isn't stated",
   "Avaza's pages don't say whether cancelling a PayPal payment on its own stops Avaza charges; the terms ask for cancellation by email"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Corrected the data-deletion claim: the terms' deletion right covers free accounts with no sign-in for over 6 months, not cancelled paid accounts",
    "Added the step of confirming account details with support, and that plans can be paid by card or PayPal",
    "Added the Free plan's limits (10 customers, 5 invoices and bills a month, 100 MB) and that downgrading means first removing extra users, projects, customers and data",
    "Downgrades can also be done by support@avaza.com; dropped notes on annual billing and app stores, which the pricing page doesn't offer"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/avaza",
 "json": "https://stackcut.io/exits/avaza.json",
 "evidence": {
  "packet_revision": "1e3c712f3dd84dd4035b3cc2c9d57d8578059925ba4cbdfa66f7917a498ab425",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "avaza--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}