{
 "id": "avast",
 "name": "Avast",
 "category": "security_privacy",
 "website": "https://www.avast.com",
 "domains": [
  "avast.com"
 ],
 "summary": "Sign in to your Avast Account, open My subscriptions and cancel the renewal (menus differ in Avast's new portal); access lasts until the period ends. App Store and Google Play purchases are cancelled there. Gotcha: 1- to 3-year plans can bill up to 35 days before renewal.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions bought on avast.com or in an Avast app on PC or Mac and processed by Avast (including free trials that took card details), when your Avast Account shows the My subscriptions tile",
   "who": "The Avast Account holder (the email used at purchase)",
   "method": "self_serve",
   "start_url": "https://id.avast.com/sign-in",
   "steps": [
    {
     "do": "Sign in to your Avast Account",
     "expect": "My subscriptions"
    },
    {
     "do": "Click Manage subscriptions on the My subscriptions tile, then Manage subscription under the subscription",
     "expect": "Unsubscribe or Cancel renewal"
    },
    {
     "do": "Click Unsubscribe or Cancel renewal",
     "expect": "Confirm & finish"
    },
    {
     "do": "Review the details and click Confirm & finish",
     "expect": "an optional question about why you are canceling"
    },
    {
     "do": "Optionally give a reason, click Unsubscribe or Cancel renewal, then Close",
     "expect": "Expiring"
    }
   ],
   "confirm_by": "The subscription status changes to Expiring, and a confirmation email arrives",
   "effective": "You keep the paid product until the date next to Expires on; after that you lose access or switch to the free version",
   "notice": "Cancel before the next billing date: for 1-, 2- and 3-year plans that can be up to 35 days before the new period starts; a trial is charged on its last day. Avast emails before charging",
   "refund": "Cancelling the renewal gives no refund by itself. Separately, you can request a full refund within 30 days of the charge for the first annual purchase and each annual renewal, or within 14 days of purchase for a monthly subscription (later monthly charges aren't refundable)",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s27",
    "s28",
    "s30"
   ],
   "label": "Avast Account (classic view)"
  },
  {
   "channel": "direct_web",
   "label": "Avast Account (new portal)",
   "applies_to": "The same purchases, when your Avast Account shows Avast's new portal (Avast is releasing it in phases)",
   "who": "The Avast Account holder (the email used at purchase)",
   "method": "self_serve",
   "start_url": "https://id.avast.com/sign-in",
   "steps": [
    {
     "do": "Sign in to your Avast Account",
     "expect": "My account"
    },
    {
     "do": "In the top-right corner, click My account, then My subscriptions",
     "expect": "Manage renewal"
    },
    {
     "do": "Next to the subscription you want to cancel, click Manage renewal",
     "expect": "Plan Renewal"
    },
    {
     "do": "Next to Plan Renewal, click Unsubscribe",
     "expect": "a request to select a reason for cancelling"
    },
    {
     "do": "Select a reason, then follow the on-screen instructions to complete the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "The status changes to Expiring, and a confirmation email arrives",
   "effective": "You keep the paid product until the date next to Expires on; after that you lose access or switch to the free version",
   "notice": "Cancel before the next billing date: for 1-, 2- and 3-year plans that can be up to 35 days before the new period starts; a trial is charged on its last day. Avast emails before charging",
   "refund": "Cancelling the renewal gives no refund by itself. Separately, you can request a full refund within 30 days of the charge for the first annual purchase and each annual renewal, or within 14 days of purchase for a monthly subscription (later monthly charges aren't refundable)",
   "fees": null,
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27",
    "s30",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s28"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Avast subscriptions bought in an Avast iPhone or iPad app through the App Store",
   "who": "The Apple ID that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the App Store on your iPhone or iPad and tap your profile image in the top-right corner",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions and select the Avast subscription",
     "expect": "Cancel Subscription (or Cancel Free Trial)"
    },
    {
     "do": "Tap Cancel Subscription (or Cancel Free Trial), then tap Confirm",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions, the Avast subscription shows an expiration message in red text, or has no Cancel button",
   "effective": "You can use the paid product until the end of the current subscription period",
   "notice": "Cancel before the next billing date shown next to Renews",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Avast subscriptions bought in an Avast Android app through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open Google Play on your Android device, tap your profile image and select Payments and subscriptions",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions and select the Avast subscription",
     "expect": "Cancel subscription"
    },
    {
     "do": "Tap Cancel subscription and follow the on-screen instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time already paid",
   "notice": "Cancel before the next billing date shown next to Next payment",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Orders processed by another authorized eCommerce partner, such as Allsoft, Nexway or Cleverbridge (check the order email or card statement)",
   "who": "The buyer, through Avast Support",
   "method": "form",
   "start_url": "https://support.avast.com/contact/sales_autorenewal?c=true",
   "steps": [
    {
     "do": "Open the Request help from Avast page",
     "expect": null
    },
    {
     "do": "Select your product type and your reason for canceling the renewal, then click Get support",
     "expect": "the available contact options"
    },
    {
     "do": "Pick a contact method and follow the on-screen instructions to request cancellation; repeat for each order ID",
     "expect": "Your cancellation request has been submitted."
    }
   ],
   "confirm_by": "An Avast Support agent contacts you after the request is submitted",
   "effective": "You can use the paid product until the subscription expires",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s19",
    "s20",
    "s21"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "When a cancelled subscription ends, some Avast products switch to the free version instead of stopping",
   "evidence": "documented",
   "source_ids": [
    "s6"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The date shown next to Expires on",
  "data_kept": null,
  "you_lose": [
   "Paid Avast products and features after the expiry date (some switch to the free version)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Before the final step the flow asks why you are cancelling (optional in the classic view; the new portal asks you to select a reason)",
  "tips": [
   "App Store and Google Play subscriptions can't be cancelled in the Avast Account",
   "Multi-year plans bill up to 35 days before the new period, so check Next payment date and cancel early",
   "Each Avast order has its own order ID; cancel each subscription separately",
   "If the subscription doesn't appear in your Avast Account, add it there manually, then cancel"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.avast.com/en-us/article/126/",
   "title": "Canceling the renewal for a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "Canceling the renewal of your subscription before the next billing date ensures you will not be renewed nor charged for the renewal.",
   "supports": "cancel before the billing date"
  },
  {
   "id": "s2",
   "url": "https://support.avast.com/en-us/article/126/",
   "title": "Canceling the renewal for a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "Click Manage subscriptions on the My subscriptions tile. Under the subscription that you want to cancel the renewal for, click Manage subscription.",
   "supports": "where the cancel option is"
  },
  {
   "id": "s3",
   "url": "https://support.avast.com/en-us/article/126/",
   "title": "Canceling the renewal for a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "Review the details, then click Confirm & finish. Optionally, let us know why you are canceling the renewal, then click Unsubscribe or Cancel renewal.",
   "supports": "the confirm and reason steps"
  },
  {
   "id": "s4",
   "url": "https://support.avast.com/en-us/article/126/",
   "title": "Canceling the renewal for a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "Your subscription renewal is now canceled. You will receive confirmation of the cancellation by email.",
   "supports": "the confirmation email"
  },
  {
   "id": "s5",
   "url": "https://support.avast.com/en-us/article/126/",
   "title": "Canceling the renewal for a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "When the subscription renewal is canceled, the status changes to Expiring. You can continue using your paid Avast subscription until the expiration date shown next to Expires on.",
   "supports": "status and when access ends"
  },
  {
   "id": "s6",
   "url": "https://support.avast.com/en-us/article/126/",
   "title": "Canceling the renewal for a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "After this date, you will either lose access or you will be switched to the free version.",
   "supports": "what happens after expiry, including the free version"
  },
  {
   "id": "s7",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "1, 2, and 3-year subscriptions: Your billing date can be up to 35 days before the start of the next subscription period (for another 1 year).",
   "supports": "the early billing date on multi-year plans"
  },
  {
   "id": "s8",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "We always notify you in advance by email before you are charged for an Avast subscription.",
   "supports": "renewal reminder emails"
  },
  {
   "id": "s9",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "If you do not cancel the trial subscription, the paid subscription starts and the first term is charged on the last day of your trial.",
   "supports": "the trial deadline"
  },
  {
   "id": "s10",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "When you cancel the renewal for an Avast subscription, no refund applies.",
   "supports": "cancelling renewal gives no refund"
  },
  {
   "id": "s11",
   "url": "https://www.avast.com/en-us/cancellation-refund-policy",
   "title": "Avast Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Under our 30-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund if requested within 30 days of the date of purchase.",
   "supports": "30-day refund on annual purchases"
  },
  {
   "id": "s12",
   "url": "https://www.avast.com/en-us/cancellation-refund-policy",
   "title": "Avast Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Each subsequent annual charge is also eligible for a full refund if requested within 30 days of being charged.",
   "supports": "30-day refund on annual renewals"
  },
  {
   "id": "s13",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "You cannot cancel a subscription purchased via Google Play Store or the App Store using your Avast Account.",
   "supports": "app store purchases are cancelled in the store"
  },
  {
   "id": "s14",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "Tap Subscriptions. Select the Avast subscription that you want to cancel. Tap Cancel Subscription (or Cancel Free Trial). Tap Confirm to confirm the cancellation.",
   "supports": "the App Store steps"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s16",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "After you cancel an Avast subscription, you can continue to use your paid Avast products until the end of the current subscription period.",
   "supports": "access continues to the end of the period"
  },
  {
   "id": "s17",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "Tap your profile image in the top-right corner and select Payments and subscriptions. Tap Subscriptions. Select the Avast subscription that you want to cancel. Tap Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s18",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s19",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "If your subscription purchase was processed by a different authorized eCommerce partner (such as Allsoft, Nexway, or Cleverbridge), you need to use an alternative cancellation method.",
   "supports": "partner-processed orders need the alternative method"
  },
  {
   "id": "s20",
   "url": "https://support.avast.com/en-us/article/136/",
   "title": "Alternative methods for canceling the renewal for an Avast subscription",
   "publisher": "vendor",
   "quote": "Select your product type. Use the drop-down menu to select your reason for canceling the renewal. Click Get support.",
   "supports": "the support request steps"
  },
  {
   "id": "s21",
   "url": "https://support.avast.com/en-us/article/136/",
   "title": "Alternative methods for canceling the renewal for an Avast subscription",
   "publisher": "vendor",
   "quote": "Your cancellation request has been submitted. An Avast Support agent will be in contact with you soon.",
   "supports": "what confirms the request"
  },
  {
   "id": "s22",
   "url": "https://support.avast.com/en-us/article/478/",
   "title": "How to cancel the renewal of a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "In the top-right corner of the page, click My account and then click My subscriptions.",
   "supports": "new portal: where your subscriptions are"
  },
  {
   "id": "s23",
   "url": "https://support.avast.com/en-us/article/478/",
   "title": "How to cancel the renewal of a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "Next to the subscription you want to cancel, click Manage renewal. Next to Plan Renewal, click Unsubscribe.",
   "supports": "new portal: the cancel buttons"
  },
  {
   "id": "s24",
   "url": "https://support.avast.com/en-us/article/478/",
   "title": "How to cancel the renewal of a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "Select a reason for cancelling the subscription. Follow the on-screen instructions to complete the cancellation.",
   "supports": "new portal: the reason step"
  },
  {
   "id": "s25",
   "url": "https://support.avast.com/en-us/article/478/",
   "title": "How to cancel the renewal of a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "Your subscription renewal is now canceled. You will receive confirmation of the cancellation by email.",
   "supports": "new portal: the confirmation email"
  },
  {
   "id": "s26",
   "url": "https://support.avast.com/en-us/article/478/",
   "title": "How to cancel the renewal of a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "the status changes to Expiring. You can continue using your paid Avast subscription until the expiration date shown next to Expires on.",
   "supports": "new portal: status and when access ends"
  },
  {
   "id": "s27",
   "url": "https://support.avast.com/en-us/article/unsubscribe-faq/",
   "title": "Canceling an Avast subscription - FAQs",
   "publisher": "vendor",
   "quote": "We are introducing a new Avast account portal experience, designed to enhance usability and security. This phased release means you may see a different experience on the Avast portal.",
   "supports": "two account views during the phased rollout"
  },
  {
   "id": "s28",
   "url": "https://www.avast.com/en-us/cancellation-refund-policy",
   "title": "Avast Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "The purchase of a monthly subscription is eligible for a full refund if requested within 14 days of the date of purchase. Subsequent monthly charges are not eligible",
   "supports": "the monthly refund window"
  },
  {
   "id": "s29",
   "url": "https://support.avast.com/en-us/article/478/",
   "title": "How to cancel the renewal of a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "If the subscription you want to cancel the renewal for does not appear in your Avast Account, you can manually add the missing subscription.",
   "supports": "what to do when a subscription is missing"
  },
  {
   "id": "s30",
   "url": "https://support.avast.com/en-us/article/478/",
   "title": "How to cancel the renewal of a subscription via your Avast Account",
   "publisher": "vendor",
   "quote": "An Avast Account was created using the email address that you provided during the subscription purchase.",
   "supports": "which email to sign in with"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Which Avast Account view you get (classic or new portal) depends on Avast's phased rollout; the pages don't say how to tell in advance",
   "Refund terms for App Store, Google Play and partner purchases are set by those sellers and were not researched",
   "How long Avast keeps account data after cancelling is not stated on the pages we read",
   "Avast's partner request form (support.avast.com/contact/sales_autorenewal) couldn't be opened, so that link isn't reconfirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added a labelled route for Avast's new account portal (My account, My subscriptions, Manage renewal, Unsubscribe) from article 478 (s22-s27, s30)",
    "Refund now includes the 14-day refund on monthly subscriptions (s28)",
    "Apple confirm_by reworded to match Apple's page (s15)",
    "Summary reworded so it fits both account views; added a tip for subscriptions missing from the account (s29)",
    "Partner form URL couldn't be re-checked; noted in unverified"
   ]
  }
 },
 "delete_account": {
  "url": "https://profile.avast.com/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/avast",
 "json": "https://stackcut.io/exits/avast.json",
 "localized": [
  {
   "language": "de",
   "market": "DE",
   "title": "Avast kündigen",
   "page": "https://stackcut.io/de/cancel/avast",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "19eaf4f3e166aebbf626ff349c6e9ba51d3049e424a38ad8d32551642240abac",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "avast--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
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     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "avast--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "avast--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "avast--google-play--r4",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "avast--reseller-or-partner--r5",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}