{
 "id": "autocad",
 "name": "AutoCAD",
 "category": "design_creative",
 "website": "https://www.autodesk.com",
 "domains": [
  "autodesk.com",
  "manage.autodesk.com"
 ],
 "summary": "Sign in, open Billing and orders, then Subscriptions and contracts, pick the product, and turn Auto-renew off or choose Cancel subscription at renewal. Access continues until expiry. Refunds are a separate request: within 15 days (monthly) or 30 days (annual, 3-year) of purchase or renewal.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Subscriptions bought from Autodesk",
   "applies_to": "Subscriptions bought directly from Autodesk and managed in the Autodesk account",
   "who": "The account holder who manages the subscription (the cancellation page doesn't say who can cancel)",
   "method": "self_serve",
   "start_url": "https://manage.autodesk.com/billing/subscriptions-contracts",
   "steps": [
    {
     "do": "Sign in to your Autodesk account",
     "expect": null
    },
    {
     "do": "Go to Billing and orders, then Subscriptions and contracts",
     "expect": "Subscriptions and contracts"
    },
    {
     "do": "Select the product to open its subscription details",
     "expect": "Renewal details"
    },
    {
     "do": "In the Renewal details section, turn Auto-renew off (for up to 100 subscriptions at once, use the Actions menu, then Manage auto-renew)",
     "expect": null
    },
    {
     "do": "To cancel at renewal instead, scroll down to the Cancel subscription at renewal section and choose Cancel subscription",
     "expect": null
    },
    {
     "do": "Select a reason for cancelation and confirm with the Cancel subscription button",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription isn't cancelled immediately: it runs to the expiration date, then moves through Expired (full access continues), Suspended (product access removed) and Canceled. The shutoff completes 30 days after expiration for monthly plans and 45 days for annual and 3-year plans",
   "notice": null,
   "refund": "Refunds are separate from cancelling: request a full refund within 15 days of the initial purchase or renewal date for monthly subscriptions, or within 30 days for annual or 3-year subscriptions, through Autodesk Assistant. Covers subscriptions bought from Autodesk or through Cleverbridge on its behalf",
   "fees": "No cancellation fee is stated. On subscriptions with multiple bill plans, cancelling doesn't cancel open bill plans, so remaining payments are still due",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought from an Autodesk partner or retailer",
   "applies_to": "Subscriptions bought from an authorized Autodesk partner or a third-party retailer",
   "who": "The customer who bought from the seller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the partner or retailer you bought from about renewal, cancelling and returns",
     "expect": null
    },
    {
     "do": "If renewal options don't show in your Autodesk account, contact your Autodesk partner or Autodesk sales",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Return policies for purchases from partners and third-party retailers may differ; the seller sets them",
   "fees": null,
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Renew fewer seats: a reduction takes effect when the subscription renews",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The expiration date, then an Expired stage with full product access; access is removed in the Suspended stage",
  "data_kept": null,
  "you_lose": [
   "Product access once the subscription reaches the Suspended stage",
   "Access to cloud storage included with the subscription, after 30 days",
   "The subscription itself once it is Canceled: it can't be renewed, so a new one has to be bought"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Turning off auto-renew is separate from a refund: a refund has to be requested within 15 or 30 days of purchase or renewal",
   "Refund requests go through Autodesk Assistant, using the icon in the lower right corner of the screen",
   "For several subscriptions at once, open the Actions menu and select Manage auto-renew (up to 100 subscriptions)",
   "A cancellation can be undone before the end of the shutoff process",
   "Subscriptions can't be paused; files can still be viewed with the free Autodesk Viewer",
   "Open bill plans on multi-payment subscriptions stay due after cancelling"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Sign in to your Autodesk account",
   "supports": "the sign-in step"
  },
  {
   "id": "s2",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Select a product to open the subscription details.",
   "supports": "opening a subscription"
  },
  {
   "id": "s3",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "In the Renewal details section, turn Auto-renew off.",
   "supports": "turning off auto-renew for one subscription"
  },
  {
   "id": "s4",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Scroll down to the Cancel subscription at renewal section.",
   "supports": "where cancel at renewal is"
  },
  {
   "id": "s5",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Select a reason for cancelation and confirm with the Cancel subscription button.",
   "supports": "the final confirm step"
  },
  {
   "id": "s6",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "You can turn off auto-renew for up to 100 subscriptions at once.",
   "supports": "turning off auto-renew for several subscriptions"
  },
  {
   "id": "s7",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "From the Actions menu, select Manage auto-renew.",
   "supports": "the bulk route"
  },
  {
   "id": "s8",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "your offering moves through a series of statuses in order: Expired → Suspended → Canceled.",
   "supports": "the stages after the subscription ends"
  },
  {
   "id": "s9",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "complete the full shutoff process 45 days after the expiration date.",
   "supports": "when annual and 3-year shutoff completes"
  },
  {
   "id": "s10",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "15 days of the initial purchase or renewal date for monthly subscriptions.",
   "supports": "the monthly refund window"
  },
  {
   "id": "s11",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "30 days of the initial purchase or renewal date for annual or 3-year subscriptions.",
   "supports": "the annual and 3-year refund window"
  },
  {
   "id": "s12",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "this refund policy doesn’t apply to any other products, services, or offerings.",
   "supports": "what the refund policy excludes"
  },
  {
   "id": "s13",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Contact Autodesk Support through the Autodesk Assistant using the icon in the lower right corner of your screen.",
   "supports": "how to request a refund"
  },
  {
   "id": "s14",
   "url": "https://www.autodesk.com/buying/renewal",
   "title": "Renewal options",
   "publisher": "vendor",
   "quote": "turn off auto-renew in your Autodesk account",
   "supports": "auto-renewal can be turned off in the account"
  },
  {
   "id": "s15",
   "url": "https://www.autodesk.com/buying/renewal",
   "title": "Renewal options",
   "publisher": "vendor",
   "quote": "A reduction takes effect when your subscription renews.",
   "supports": "reducing seats takes effect at renewal"
  },
  {
   "id": "s16",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Turning off auto-renew or selecting cancel at renewal does not immediately cancel your subscription.",
   "supports": "cancelling doesn't end access right away"
  },
  {
   "id": "s17",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Full product access continues.",
   "supports": "access during the Expired stage"
  },
  {
   "id": "s18",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Product access is removed.",
   "supports": "access ends in the Suspended stage"
  },
  {
   "id": "s19",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Monthly subscriptions and access to APIs via Pay as You Go complete the full shutoff process 30 days after the expiration",
   "supports": "when monthly shutoff completes"
  },
  {
   "id": "s20",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "For subscriptions with multiple bill plans, turning off auto-renew or canceling does not cancel any open bill plans.",
   "supports": "open bill plans stay due"
  },
  {
   "id": "s21",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Refunds are separate from canceling a subscription or turning off auto-renew.",
   "supports": "refunds are a separate request"
  },
  {
   "id": "s22",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "purchased through Cleverbridge on behalf of Autodesk.",
   "supports": "the refund policy also covers Cleverbridge purchases"
  },
  {
   "id": "s23",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Contact your seller directly for information about return policies.",
   "supports": "partner and retailer purchases follow the seller's terms"
  },
  {
   "id": "s24",
   "url": "https://www.autodesk.com/buying/renewal",
   "title": "Renewal options",
   "publisher": "vendor",
   "quote": "contact your Autodesk partner or our sales team to renew",
   "supports": "partner-managed renewals"
  },
  {
   "id": "s25",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "You can undo cancel before the end of the shutoff process.",
   "supports": "undoing a cancellation"
  },
  {
   "id": "s26",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "You can continue to view files on your device using a free Autodesk Viewer",
   "supports": "viewing files after access ends"
  },
  {
   "id": "s27",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "After 30 days, you may lose access to any cloud storage available to you as part of your subscription.",
   "supports": "cloud storage access can end"
  },
  {
   "id": "s28",
   "url": "https://www.autodesk.com/support/account/manage/billing/cancel",
   "title": "Manage cancelation, renewal, and refunds",
   "publisher": "vendor",
   "quote": "Subscriptions cannot be paused and resumed later.",
   "supports": "no pause option"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Which account roles can cancel or turn off auto-renew isn't stated on Autodesk's cancellation page",
   "Autodesk's cancellation page doesn't describe a confirmation screen or email",
   "Whether the AutoCAD mobile app sells subscriptions through the Apple App Store or Google Play isn't covered on Autodesk's billing help pages",
   "How long Autodesk keeps account data after a subscription is canceled isn't on the cancellation page",
   "Free education access and other cheaper options weren't confirmed on Autodesk's pages for this guide"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Effective: cancelling doesn't end access at once; full access continues in the Expired stage, and monthly shutoff completes 30 days after expiration",
    "Fees: open bill plans on multi-payment subscriptions stay due (now confirmed on the page)",
    "Refund: covers purchases from Autodesk or Cleverbridge; refunds are a separate request from cancelling",
    "Added a partner and retailer route: those sellers set their own return terms",
    "Added undo, no pause, cloud storage and Autodesk Viewer notes",
    "All quotes were confirmed by reading autodesk.com; the automatic quote check can't load those pages"
   ]
  }
 },
 "delete_account": {
  "url": "https://accounts.autodesk.com/Profile/Security",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/autocad",
 "json": "https://stackcut.io/exits/autocad.json",
 "evidence": {
  "packet_revision": "2e0b932f74b21e1dd0d2ee026583412849ab3a949cf677acf669a3561f603b3e",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "autocad--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "autocad--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}