{
 "id": "att_wireless",
 "name": "AT&T Wireless",
 "category": "communication",
 "website": "https://www.att.com/wireless/",
 "domains": [
  "att.com"
 ],
 "summary": "AT&T says to cancel postpaid lines by chat when available or phone; some wireless orders made online in Illinois, Massachusetts, or New York may also qualify for account cancellation. Mid-cycle charges cover the full bill period, and linked installment balances become due.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "AT&T postpaid wireless line or account",
   "who": "Account owner or authorized account manager",
   "method": "chat",
   "start_url": "https://www.att.com/support/article/wireless/KM1008472/",
   "steps": [
    {
     "do": "Open AT&T cancellation support and choose Chat when available, or call 800.331.0500 to request line removal or account cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Any unpaid installment balance for a linked device is due immediately",
   "source_ids": [
    "s1",
    "s2",
    "s3"
   ],
   "label": "Chat or phone support"
  },
  {
   "channel": "direct_web",
   "applies_to": "AT&T postpaid wireless line or account",
   "who": "Account owner or authorized account manager",
   "method": "phone",
   "start_url": "https://www.att.com/support/article/wireless/KM1008472/",
   "steps": [
    {
     "do": "Call 800.331.0500 and request cancellation of the line or service",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Any unpaid installment balance for a linked device is due immediately",
   "source_ids": [
    "s1",
    "s2",
    "s3"
   ],
   "label": "Phone support"
  },
  {
   "channel": "direct_web",
   "applies_to": "Illinois, Massachusetts, or New York postpaid wireless accounts ordered online; online cancellation may be available",
   "who": "The account holder; AT&T says an account is needed and offers an email/text quick-sign-up form if the customer does not have one",
   "method": "self_serve",
   "start_url": "https://www.att.com/attaccount",
   "steps": [
    {
     "do": "Sign in to AT&T account management and check whether the online cancellation option is available for this eligible order",
     "expect": null
    },
    {
     "do": "If no AT&T account exists, follow the quick sign-up link in AT&T’s email or text, then check account management",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Unpaid installments on a linked device become due immediately; mid-cycle charges cover the full bill period.",
   "source_ids": [
    "s2",
    "s3",
    "s4"
   ],
   "label": "Eligible online order"
  }
 ],
 "sources": [
  {
   "id": "s1",
   "url": "https://www.att.com/support/article/wireless/KM1008472/",
   "title": "Cancel Wireless Service or Remove a Line",
   "publisher": "vendor",
   "quote": "To remove a line or cancel service, choose Chat when available or call us at 800.331.0500.",
   "supports": "official cancellation channels"
  },
  {
   "id": "s2",
   "url": "https://www.att.com/support/article/wireless/KM1008472/",
   "title": "Cancel Wireless Service or Remove a Line",
   "publisher": "vendor",
   "quote": "If you cancel service in the middle of a bill period, you're responsible for the entire period. It won't be prorated based on your cancel date.",
   "supports": "billing through full bill period"
  },
  {
   "id": "s3",
   "url": "https://www.att.com/support/article/wireless/KM1008472/",
   "title": "Cancel Wireless Service or Remove a Line",
   "publisher": "vendor",
   "quote": "The remaining unpaid installment balance is due immediately when you cancel the line linked to the plan.",
   "supports": "device installment balance"
  },
  {
   "id": "s4",
   "url": "https://www.att.com/support/article/wireless/KM1008472/",
   "title": "Cancel Wireless Service or Remove a Line",
   "publisher": "vendor",
   "quote": "For Illinois, Massachusetts, and New York wireless accounts only: If you ordered service online, you may be able to cancel that wireless service at att.com/attaccount.",
   "supports": "qualified online cancellation option"
  }
 ],
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": true,
  "retention_step": null,
  "tips": [
   "Port your number before requesting cancellation if you want to keep it; AT&T’s cancellation page does not specify number-port timing."
  ]
 },
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-06",
  "by": "stackcut-research",
  "unverified": [
   "The support page does not state how AT&T confirms completion or the precise service end time. This packet covers postpaid service; AT&T Prepaid and FirstNet have separate guidance."
  ],
  "review": {
   "by": "codex-independent-review",
   "on": "2026-10-06",
   "result": "partial",
   "notes": [
    "Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."
   ]
  }
 },
 "page": "https://stackcut.io/cancel/att_wireless",
 "json": "https://stackcut.io/exits/att_wireless.json",
 "evidence": {
  "packet_revision": "9e54fd6f35194289beea49bf8f189fcb9147a2e708336c2d348da0c823074c2c",
  "docs_checked_on": "2026-10-06",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-06",
   "age_days": 3,
   "stale_after_days": 30,
   "next_check_on": "2026-11-05"
  },
  "routes": [
   {
    "route_id": "att-wireless--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-06",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-06",
     "age_days": 3,
     "stale_after_days": 30,
     "next_check_on": "2026-11-05"
    }
   },
   {
    "route_id": "att-wireless--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-06",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-06",
     "age_days": 3,
     "stale_after_days": 30,
     "next_check_on": "2026-11-05"
    }
   },
   {
    "route_id": "att-wireless--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-06",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-06",
     "age_days": 3,
     "stale_after_days": 30,
     "next_check_on": "2026-11-05"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}