{
 "id": "att_internet",
 "name": "AT&T Internet",
 "category": "other_digital",
 "website": "https://www.att.com/internet/",
 "domains": [
  "att.com"
 ],
 "summary": "The account owner can call 800-288-2020 to cancel AT&T home internet or U-verse TV. Eligible online orders for Internet Air in Illinois or Massachusetts may qualify for myAT&T cancellation. An unfinished commitment may carry a fee; the cited end-of-billing-period timing is specific to Internet Air.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "AT&T home internet, Internet Air, or U-verse TV",
   "who": "The account owner",
   "method": "phone",
   "start_url": "https://www.att.com/support/article/my-account/KM1009500/",
   "steps": [
    {
     "do": "Call AT&T at 800.288.2020 and request disconnection of the home internet or U-verse TV service",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "A penalty or other fee may apply if a service commitment remains",
   "source_ids": [
    "s1",
    "s2",
    "s4"
   ],
   "label": "Phone cancellation"
  },
  {
   "channel": "direct_web",
   "applies_to": "Eligible AT&T Internet Air orders in Illinois or Massachusetts; service timing detail on cited page is specifically stated for Internet Air",
   "who": "AT&T account owner",
   "method": "self_serve",
   "start_url": "https://www.att.com/myatt",
   "steps": [
    {
     "do": "Sign in to myAT&T and check whether the online cancellation request is available for the eligible Internet Air account",
     "expect": null
    },
    {
     "do": "If needed, create an AT&T account to submit the online cancellation request",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Service remains active through the end of the billing period if cancellation is accepted.",
   "notice": null,
   "refund": null,
   "fees": "A penalty or other fee may apply if a service commitment remains.",
   "source_ids": [
    "s1",
    "s3",
    "s4",
    "s6"
   ],
   "label": "Eligible Internet Air web route"
  }
 ],
 "sources": [
  {
   "id": "s1",
   "url": "https://www.att.com/support/article/my-account/KM1009500/",
   "title": "Cancel Your Internet or U-verse TV Service",
   "publisher": "vendor",
   "quote": "For your protection, only the account owner can cancel home internet or U-verse TV services.",
   "supports": "eligible caller"
  },
  {
   "id": "s2",
   "url": "https://www.att.com/support/article/my-account/KM1009500/",
   "title": "Cancel Your Internet or U-verse TV Service",
   "publisher": "vendor",
   "quote": "To cancel, call us at 800.288.2020.",
   "supports": "cancellation channel"
  },
  {
   "id": "s3",
   "url": "https://www.att.com/support/article/my-account/KM1009500/",
   "title": "Cancel Your Internet or U-verse TV Service",
   "publisher": "vendor",
   "quote": "Your service will be active until the end of your bill period.",
   "supports": "service end timing"
  },
  {
   "id": "s4",
   "url": "https://www.att.com/support/article/my-account/KM1009500/",
   "title": "Cancel Your Internet or U-verse TV Service",
   "publisher": "vendor",
   "quote": "cancel before your service commitment ends, we may charge penalties and extra fees.",
   "supports": "possible commitment fees"
  },
  {
   "id": "s5",
   "url": "https://www.att.com/support/article/my-account/KM1009500/",
   "title": "Cancel Your Internet or U-verse TV Service",
   "publisher": "vendor",
   "quote": "Have an AT&T email account, you have to wait 30 to 60 days after canceling the service to delete it.",
   "supports": "AT&T email account timing"
  },
  {
   "id": "s6",
   "url": "https://www.att.com/support/article/my-account/KM1009500/",
   "title": "Cancel Your Internet or U-verse TV Service",
   "publisher": "vendor",
   "quote": "If you ordered service online, you may be eligible to cancel that service online at att.com/myatt.",
   "supports": "qualified online Internet Air cancellation"
  }
 ],
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "AT&T email accounts may need 30–60 days after service cancellation before deletion."
  ]
 },
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-06",
  "by": "stackcut-research",
  "unverified": [
   "Online cancellation is documented only for certain Illinois or Massachusetts Internet Air orders; not generalized here. Exact confirmation and equipment return requirements are not established on the cited page.",
   "The end-of-billing-period timing is documented on the Internet Air section and is not generalized here to AT&T Internet or U-verse TV."
  ],
  "review": {
   "by": "codex-independent-review",
   "on": "2026-10-06",
   "result": "partial",
   "notes": [
    "Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."
   ]
  }
 },
 "page": "https://stackcut.io/cancel/att_internet",
 "json": "https://stackcut.io/exits/att_internet.json",
 "evidence": {
  "packet_revision": "b5150fd16b8b083d8846e92a1d86d75554ffdb3a67b731e143c0360f225699ee",
  "docs_checked_on": "2026-10-06",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-06",
   "age_days": 3,
   "stale_after_days": 30,
   "next_check_on": "2026-11-05"
  },
  "routes": [
   {
    "route_id": "att-internet--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-06",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-06",
     "age_days": 3,
     "stale_after_days": 30,
     "next_check_on": "2026-11-05"
    }
   },
   {
    "route_id": "att-internet--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-06",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-06",
     "age_days": 3,
     "stale_after_days": 30,
     "next_check_on": "2026-11-05"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}