{
 "id": "apple_music",
 "name": "Apple Music",
 "category": "music_audio",
 "website": "https://www.apple.com/apple-music/",
 "domains": [
  "music.apple.com",
  "apple.com"
 ],
 "summary": "Cancel at music.apple.com (My Account icon, Settings, Subscriptions, Manage, Cancel Subscription) or on an iPhone in Settings, your name, Subscriptions. Transfer your playlists first: the transfer needs an active subscription and catalog playlists stop working when it expires. Google Play and carrier billing are cancelled there.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Apple Music billed to your Apple Account",
   "who": "The Apple Account that pays for the subscription",
   "method": "self_serve",
   "start_url": "https://music.apple.com",
   "steps": [
    {
     "do": "Go to music.apple.com and sign in with the Apple Account that pays",
     "expect": "My Account icon"
    },
    {
     "do": "Click the My Account icon, then choose Settings",
     "expect": "Subscriptions"
    },
    {
     "do": "Scroll to Subscriptions and choose Manage",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Choose Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Apple Music shows an expiration message, or no Cancel button, under Subscriptions",
   "effective": "Apple Music keeps working until the subscription expires",
   "notice": "Apple may charge up to 24 hours before a new period starts, so cancel at least a day before renewal; cancel a free trial at least 24 hours before it ends",
   "refund": "Apple's terms say all transactions are final, but you can ask Apple for a refund: sign in to reportaproblem.apple.com, choose I'd like to, then Request a refund; Apple decides if it's eligible",
   "fees": null,
   "source_ids": [
    "s1",
    "s8",
    "s2",
    "s10",
    "s11",
    "s12",
    "s13",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "direct_app",
   "applies_to": "Apple Music billed to your Apple Account, cancelled on an iPhone or iPad",
   "who": "The Apple Account that pays for the subscription",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap Apple Music",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (scroll down if you don't see it)",
     "expect": null
    }
   ],
   "confirm_by": "Apple Music shows an expiration message in red, or no Cancel button, under Subscriptions",
   "effective": "Apple Music keeps working until the subscription expires",
   "notice": "Cancel at least 24 hours before the renewal date or the end of a free trial",
   "refund": "Apple's terms say all transactions are final, but you can ask Apple for a refund: sign in to reportaproblem.apple.com, choose I'd like to, then Request a refund; Apple decides if it's eligible",
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s2",
    "s11",
    "s12",
    "s13",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Apple Music paid through Google Play on Android",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions at play.google.com (or use the Apple Music app on your Android device)",
     "expect": "Manage"
    },
    {
     "do": "Next to Apple Music, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Apple Music keeps working until the subscription expires",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s6",
    "s20",
    "s2",
    "s27"
   ]
  },
  {
   "channel": "carrier_or_isp",
   "applies_to": "Apple Music received through a wireless carrier or other provider",
   "who": "The account holder with the carrier or provider",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the wireless carrier or other provider that gives you Apple Music and cancel with them",
     "expect": null
    }
   ],
   "confirm_by": "The carrier's or provider's own confirmation",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s9"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "student_or_nonprofit",
   "what": "The Student plan is $6.99 a month for verified college students, against $11.99 a month for Individual",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15"
   ]
  },
  {
   "type": "bundle",
   "what": "Apple One includes Apple Music (Individual or Family) with up to five other Apple services in a single monthly subscription",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s24"
   ]
  }
 ],
 "export": [
  {
   "data": "Playlists you created in Apple Music, including collaborative playlists you own",
   "how": "On Apple's Data and Privacy page (privacy.apple.com), sign in and choose Transfer a copy of your data, then send them to YouTube Music",
   "format": "Playlists in your YouTube Music library",
   "limits": "Needs an active Apple Music or iTunes Match subscription, so transfer before cancelling, and an active YouTube Music account; music files and curated playlists aren't transferred",
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The date the subscription expires",
  "data_kept": "Music and playlists you had on your device before you subscribed to Apple Music stay available",
  "you_lose": [
   "Playing songs from the Apple Music catalog",
   "Playlists added from, or built with songs from, the Apple Music catalog",
   "Sync Library, which turns off when the subscription expires"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Transfer playlists before cancelling: the transfer needs an active subscription",
   "If Google Play bills you, you can cancel only in the Apple Music app on Android or at play.google.com",
   "Cancel a free trial at least 24 hours before it ends",
   "Apple One members: Apple Music is part of Apple One and isn't billed separately, so cancel Apple One instead, at least a day before its monthly renewal; you can then keep single subscriptions (see the Apple One packet)",
   "If you cancel an Apple Music free trial before it ends, you can't restart that trial"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.apple.com/en-us/118399",
   "title": "How to cancel Apple Music",
   "publisher": "vendor",
   "quote": "Tap or click the My Account icon. Choose Settings. Scroll to Subscriptions and choose Manage. Choose Cancel Subscription.",
   "supports": "the web steps at music.apple.com"
  },
  {
   "id": "s2",
   "url": "https://support.apple.com/en-us/118399",
   "title": "How to cancel Apple Music",
   "publisher": "vendor",
   "quote": "After your subscription to Apple Music expires, you'll no longer be able to play songs from the Apple Music catalog.",
   "supports": "access lasts until the subscription expires; what you lose"
  },
  {
   "id": "s3",
   "url": "https://support.apple.com/en-us/118399",
   "title": "How to cancel Apple Music",
   "publisher": "vendor",
   "quote": "Any playlists added from the Apple Music catalog or created using music from the Apple Music catalog will also no longer be available.",
   "supports": "playlists you lose"
  },
  {
   "id": "s4",
   "url": "https://support.apple.com/en-us/118399",
   "title": "How to cancel Apple Music",
   "publisher": "vendor",
   "quote": "If you use Sync Library, it will turn off when your subscription expires.",
   "supports": "Sync Library turns off"
  },
  {
   "id": "s5",
   "url": "https://support.apple.com/en-us/118399",
   "title": "How to cancel Apple Music",
   "publisher": "vendor",
   "quote": "Any music and playlists you had on your device before you subscribed to Apple Music will still be available.",
   "supports": "what is kept"
  },
  {
   "id": "s6",
   "url": "https://support.apple.com/en-us/118399",
   "title": "How to cancel Apple Music",
   "publisher": "vendor",
   "quote": "If you pay for Apple Music through Google Play, you can cancel your subscription only in the Apple Music app on your Android device or at play.google.com.",
   "supports": "the Google Play route"
  },
  {
   "id": "s7",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "vendor",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the iPhone and iPad steps"
  },
  {
   "id": "s8",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "vendor",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "vendor",
   "quote": "Cancel a subscription you received through your wireless carrier or other provider Contact your wireless carrier or other provider for support.",
   "supports": "the carrier route"
  },
  {
   "id": "s10",
   "url": "https://www.apple.com/legal/internet-services/itunes/us/terms.html",
   "title": "Apple Media Services Terms and Conditions (I. Subscriptions)",
   "publisher": "vendor",
   "quote": "Subscriptions automatically renew until cancelled in the Manage Subscriptions section of your account settings.",
   "supports": "auto-renewal and where to cancel"
  },
  {
   "id": "s11",
   "url": "https://www.apple.com/legal/internet-services/itunes/us/terms.html",
   "title": "Apple Media Services Terms and Conditions (I. Subscriptions)",
   "publisher": "vendor",
   "quote": "You will be charged no more than twenty-four (24) hours prior to the start of the latest Subscription period.",
   "supports": "renewal charge timing, so the notice"
  },
  {
   "id": "s12",
   "url": "https://www.apple.com/legal/internet-services/itunes/us/terms.html",
   "title": "Apple Media Services Terms and Conditions (I. Subscriptions)",
   "publisher": "vendor",
   "quote": "If you decide to unsubscribe from a Subscription before we start charging your payment method, cancel the Subscription at least twenty-four (24) hours before the free trial ends.",
   "supports": "free trial notice"
  },
  {
   "id": "s13",
   "url": "https://www.apple.com/legal/internet-services/itunes/us/terms.html",
   "title": "Apple Media Services Terms and Conditions (B. Payments, Taxes, and Refunds)",
   "publisher": "vendor",
   "quote": "All Transactions are final.",
   "supports": "refunds"
  },
  {
   "id": "s14",
   "url": "https://www.apple.com/apple-music/",
   "title": "Apple Music (plans and prices)",
   "publisher": "vendor",
   "quote": "Students can choose the Apple Music Student Plan at $6.99 per month.",
   "supports": "the student price"
  },
  {
   "id": "s15",
   "url": "https://www.apple.com/apple-music/",
   "title": "Apple Music (plans and prices)",
   "publisher": "vendor",
   "quote": "An individual monthly subscription is just $11.99 per month after your free trial.",
   "supports": "the Individual price"
  },
  {
   "id": "s16",
   "url": "https://www.apple.com/apple-music/",
   "title": "Apple Music (plans and prices)",
   "publisher": "vendor",
   "quote": "The Apple Music Individual Plan and the Apple Music Family Plan are also included in Apple One, which bundles up to five other Apple services into a single monthly subscription.",
   "supports": "the Apple One bundle"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/120030",
   "title": "Transfer a copy of your Apple Music playlists to another service",
   "publisher": "vendor",
   "quote": "From Apple's Data and Privacy page, you can request to transfer the playlists that you've made in Apple Music to YouTube Music.",
   "supports": "playlist export"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/120030",
   "title": "Transfer a copy of your Apple Music playlists to another service",
   "publisher": "vendor",
   "quote": "Before you transfer You need an active Apple Music or iTunes Match subscription",
   "supports": "export before cancelling"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/120030",
   "title": "Transfer a copy of your Apple Music playlists to another service",
   "publisher": "vendor",
   "quote": "Only the playlists that you've created (including collaborative playlists that you own) are transferred Music files aren't transferred",
   "supports": "export limits"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s21",
   "url": "https://support.apple.com/en-us/118223",
   "title": "Request a refund for apps or content that you bought from Apple",
   "publisher": "vendor",
   "quote": "Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund.",
   "supports": "refunds can be requested from Apple"
  },
  {
   "id": "s22",
   "url": "https://support.apple.com/en-us/118223",
   "title": "Request a refund for apps or content that you bought from Apple",
   "publisher": "vendor",
   "quote": "Sign in to reportaproblem.apple.com.",
   "supports": "where to request a refund"
  },
  {
   "id": "s23",
   "url": "https://support.apple.com/en-us/118223",
   "title": "Request a refund for apps or content that you bought from Apple",
   "publisher": "vendor",
   "quote": "Tap or click “I'd like to,” then choose “Request a refund.”",
   "supports": "the refund request steps"
  },
  {
   "id": "s24",
   "url": "https://www.apple.com/apple-one/",
   "title": "Apple One",
   "publisher": "vendor",
   "quote": "Any existing subscriptions that are included will automatically become part of your Apple One plan and you will no longer be billed separately for them.",
   "supports": "Apple Music inside Apple One isn't billed separately"
  },
  {
   "id": "s25",
   "url": "https://www.apple.com/apple-one/",
   "title": "Apple One",
   "publisher": "vendor",
   "quote": "You can cancel your subscription at any time at least a day before your monthly renewal date",
   "supports": "cancelling Apple One and its notice"
  },
  {
   "id": "s26",
   "url": "https://www.apple.com/apple-one/",
   "title": "Apple One",
   "publisher": "vendor",
   "quote": "If you cancel your Apple One plan at any time, you'll have the opportunity to select any individual subscriptions you would like to keep",
   "supports": "keeping single subscriptions after cancelling Apple One"
  },
  {
   "id": "s27",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the reason pop-up before the final step"
  },
  {
   "id": "s28",
   "url": "https://support.apple.com/en-us/120030",
   "title": "Transfer a copy of your Apple Music playlists to another service",
   "publisher": "vendor",
   "quote": "You need an active YouTube Music account",
   "supports": "the transfer also needs a YouTube Music account"
  },
  {
   "id": "s29",
   "url": "https://www.apple.com/legal/internet-services/itunes/us/terms.html",
   "title": "Apple Media Services Terms and Conditions (I. Subscriptions)",
   "publisher": "vendor",
   "quote": "If you start a free trial to a Subscription offered by Apple as Content provider (an “Apple Subscription”) and cancel before it ends, you cannot reactivate the free trial.",
   "supports": "a cancelled free trial can't be restarted"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Which carriers or providers bill for Apple Music, and their cancel steps, are not listed on Apple's pages",
   "The in-app cancel steps in the Apple Music app for Android are not documented on the pages we read",
   "Whether cancelling during a free trial ends access immediately is not stated on the pages we read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund: Apple takes refund requests at reportaproblem.apple.com (s21-s23)",
    "Tip for Apple One members: cancel Apple One, not Apple Music (s24-s26)",
    "Google Play route: added the reason pop-up and Continue step (s27)",
    "Export: also needs an active YouTube Music account (s28)",
    "Tip: a cancelled free trial can't be restarted (s29)"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.apple.com/en-us/HT208504",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/apple_music",
 "json": "https://stackcut.io/exits/apple_music.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "Apple Musicの解約方法",
   "page": "https://stackcut.io/ja/cancel/apple_music",
   "checked_on": "2026-10-05"
  },
  {
   "language": "es",
   "market": "MX",
   "title": "Cómo cancelar Apple Music",
   "page": "https://stackcut.io/es/cancel/apple_music",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "1aafcaf7b5b8e24bc44c292ab5f305327393d2d48d76afb8696c9dfbe3db97f4",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "apple-music--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "apple-music--direct-app--r2",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "apple-music--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "apple-music--carrier-or-isp--r4",
    "channel": "carrier_or_isp",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}