{
 "id": "ancestry",
 "name": "Ancestry",
 "category": "other_digital",
 "website": "https://www.ancestry.com",
 "domains": [
  "ancestry.com"
 ],
 "summary": "Go to Account Settings, find the membership and click Cancel membership, answer the reason and offer screens, then continue until you get a confirmation number and email. Gotcha: installment and Annual Billed Monthly plans carry cancellation fees, and app-store memberships must be cancelled with Apple, Google or Amazon.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Ancestry memberships and trials bought on ancestry.com (monthly, and 6- or 12-month memberships billed upfront or in monthly installments)",
   "who": "The account holder who bought the membership (only the buyer can cancel a family plan)",
   "method": "self_serve",
   "start_url": "https://www.ancestry.com/account",
   "steps": [
    {
     "do": "Go to Account Settings and sign in if asked",
     "expect": "Membership"
    },
    {
     "do": "In the Membership section, find the membership and click Cancel membership (or Cancel trial)",
     "expect": "a choice to pause, switch, keep or cancel"
    },
    {
     "do": "Choose to cancel and click Continue, then select your reasons, choose when the membership should end if asked, and click Continue",
     "expect": "offers, Keep my membership, Cancel my membership"
    },
    {
     "do": "Click Cancel my membership",
     "expect": "a confirmation number"
    }
   ],
   "confirm_by": "A confirmation number on screen (click Print to keep it) and a confirmation email",
   "effective": "You keep the membership's benefits until it expires; then the account becomes a free registered guest",
   "notice": "Monthly memberships: cancel at least two business days before renewal. Trials: cancel at least two days before the trial ends",
   "refund": "Monthly: no refund. Longer memberships that didn't start with a trial, cancelled in the first 14 days of the first term: billed upfront, a full refund; billed monthly, a refund of the first month's fee (either way access ends at once). Otherwise no refund",
   "fees": "Memberships longer than a month billed monthly: a cancellation fee of the lesser of $25 (6-month) or $50 (12-month) and the remaining cost",
   "source_ids": [
    "s1",
    "s25",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s13",
    "s14",
    "s15",
    "s16",
    "s26"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Annual Billed Monthly subscriptions (an annual commitment billed monthly, under Ancestry's separate Annual Billed Monthly policy)",
   "who": "The subscriber",
   "method": "phone",
   "start_url": null,
   "steps": [
    {
     "do": "Call Ancestry at 1-800-262-3787 at least two days before the renewal date and ask to opt out of renewing",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "At least two days before the renewal date; otherwise it renews as a standard monthly subscription",
   "refund": "No refund once the subscription has begun",
   "fees": "Early termination fee: in the first three months it grows $10 for each month of the annual subscription; after month three, 25% of the remaining annual amount. If a DNA kit came with the plan, cancelling the AncestryDNA service also costs $50 within 30 days of ordering if you returned a sample (nothing if you didn't), or $99 less $9 for each active month after 30 days",
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s29",
    "s30"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Ancestry memberships bought in the Ancestry app on an iPhone (billed by Apple)",
   "who": "The Apple Account that pays for the membership",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Ancestry",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions, Ancestry shows an expiration message in red and no Cancel button",
   "effective": null,
   "notice": null,
   "refund": "Handled by Apple, not Ancestry",
   "fees": null,
   "source_ids": [
    "s8",
    "s9",
    "s11",
    "s23",
    "s28",
    "s31"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Ancestry memberships bought in the Ancestry app on an Android or Google phone (billed by Google Play)",
   "who": "The Google Account that pays for the membership",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play",
     "expect": "Ancestry"
    },
    {
     "do": "Next to Ancestry, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "In the confirmation pop-up, select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Handled by Google Play, not Ancestry",
   "fees": null,
   "source_ids": [
    "s8",
    "s9",
    "s11",
    "s24",
    "s27",
    "s28"
   ]
  },
  {
   "channel": "amazon",
   "applies_to": "Ancestry memberships bought in the Ancestry app downloaded from the Amazon Appstore (billed by Amazon)",
   "who": "The Amazon account that pays for the membership",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel the membership with Amazon, following Amazon's instructions for Appstore subscriptions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Handled by Amazon, not Ancestry",
   "fees": null,
   "source_ids": [
    "s8",
    "s10",
    "s11",
    "s28"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause to delay the next renewal payment by one or two months (not for trials, installment, gift, family plan, Preserve My Tree or app-bought memberships)",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21"
   ]
  },
  {
   "type": "free_plan",
   "what": "After cancelling, the account stays as a free registered guest that keeps your trees and AncestryDNA results",
   "evidence": "documented",
   "source_ids": [
    "s6"
   ]
  }
 ],
 "export": [
  {
   "data": "Record images and family trees",
   "how": "Download any record images you need before the membership ends; to keep a copy of a tree outside Ancestry, download it to your computer as a GEDCOM file",
   "format": "GEDCOM for family trees",
   "limits": "Without a membership you can't view most record images or transcriptions, even those attached to your trees, unless you downloaded them",
   "source_ids": [
    "s22",
    "s12"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "When the membership expires (the end of the paid period)",
  "data_kept": "Ancestry keeps your account, trees and AncestryDNA results; the account becomes a free registered guest",
  "you_lose": [
   "Viewing most record images and transcriptions, including records attached to your trees",
   "Access to Fold3, Newspapers.com or Archives memberships bundled with Ancestry"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow may offer to pause, switch or keep the membership, asks for reasons, and may show offers; choose Cancel my membership to continue",
  "tips": [
   "Repeat the steps for each membership if there is more than one, and keep going until a confirmation number appears",
   "Cancelling Ancestry also ends bundled Fold3, Newspapers.com or Archives access",
   "Download record images you need before the membership ends",
   "Uninstalling the Ancestry app doesn't cancel a membership bought through an app store"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership",
   "title": "Canceling a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Go to Account Settings. In the Membership section, find the membership you want to cancel and click Cancel membership or Cancel trial.",
   "supports": "where to cancel"
  },
  {
   "id": "s2",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership",
   "title": "Canceling a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Select your reason(s) for canceling, and if asked, choose when you’d like your membership to end, then click Continue.",
   "supports": "the reason step"
  },
  {
   "id": "s3",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership",
   "title": "Canceling a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Select an offer and click the button provided. Keep my membership to stay on your current plan. Cancel my membership to continue canceling.",
   "supports": "the offer screen and the button to continue"
  },
  {
   "id": "s4",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership",
   "title": "Canceling a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "If canceled successfully, a confirmation number will appear. To print it, click Print. A confirmation email will also be sent to your email.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s5",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership",
   "title": "Canceling a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "If you cancel with time left on your membership, you can keep using your membership’s benefits until it expires.",
   "supports": "when access ends"
  },
  {
   "id": "s6",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership",
   "title": "Canceling a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Canceling does not delete your trees, DNA, or Ancestry account. Once canceled and expired, your account will automatically become a free registered guest.",
   "supports": "what is kept, and the free account"
  },
  {
   "id": "s7",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership",
   "title": "Canceling a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "If your Archives, Newspapers.com, or Fold3 membership is bundled with your Ancestry membership, canceling your Ancestry membership will also cancel access to these brands.",
   "supports": "bundled brands end too"
  },
  {
   "id": "s8",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App",
   "title": "Managing a Membership Purchased in the Ancestry App (Ancestry Support)",
   "publisher": "vendor",
   "quote": "When you buy a membership through the app, the membership must be canceled by the company you bought it through.",
   "supports": "app purchases cancel with the store"
  },
  {
   "id": "s9",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App",
   "title": "Managing a Membership Purchased in the Ancestry App (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Ancestry memberships purchased through the Ancestry app are purchased through the Apple App Store (if you have an iPhone) or Google Play",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s10",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App",
   "title": "Managing a Membership Purchased in the Ancestry App (Ancestry Support)",
   "publisher": "vendor",
   "quote": "or from Amazon, if you downloaded the Amazon Appstore.",
   "supports": "the Amazon route"
  },
  {
   "id": "s11",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App",
   "title": "Managing a Membership Purchased in the Ancestry App (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Refunds purchased through the Ancestry app are handled by the company you purchased the membership through.",
   "supports": "refunds for app purchases"
  },
  {
   "id": "s12",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933300904083-Ancestry-Accounts-after-Cancellation",
   "title": "Ancestry Accounts after Cancellation (Ancestry Support)",
   "publisher": "vendor",
   "quote": "unless the records are free (or already downloaded), you can’t see the record images or transcriptions (including those already attached to your family trees).",
   "supports": "what you lose"
  },
  {
   "id": "s13",
   "url": "https://www.ancestry.com/c/legal/renewal-cancellation-terms",
   "title": "Ancestry Renewal and Cancellation Terms",
   "publisher": "vendor",
   "quote": "Monthly subscriptions may be cancelled at any time prior to two business days before your renewal date but are not eligible for a refund",
   "supports": "monthly notice and no refund"
  },
  {
   "id": "s14",
   "url": "https://www.ancestry.com/c/legal/renewal-cancellation-terms",
   "title": "Ancestry Renewal and Cancellation Terms",
   "publisher": "vendor",
   "quote": "you may cancel at any time prior to two days before the end of the trial period and incur no further charge.",
   "supports": "trial notice"
  },
  {
   "id": "s15",
   "url": "https://www.ancestry.com/c/legal/renewal-cancellation-terms",
   "title": "Ancestry Renewal and Cancellation Terms",
   "publisher": "vendor",
   "quote": "during the first 14 days of your first subscription term with Ancestry you may either (1) cancel immediately for a full refund and immediate loss of access",
   "supports": "the 14-day refund for upfront memberships"
  },
  {
   "id": "s16",
   "url": "https://www.ancestry.com/c/legal/renewal-cancellation-terms",
   "title": "Ancestry Renewal and Cancellation Terms",
   "publisher": "vendor",
   "quote": "For subscriptions purchased on www.ancestry.com, cancellation fees are the lesser of (i) $25 USD for 6-month subscriptions or $50 USD for 12-month subscriptions",
   "supports": "installment cancellation fees"
  },
  {
   "id": "s17",
   "url": "https://www.ancestry.com/c/legal/abm",
   "title": "Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)",
   "publisher": "vendor",
   "quote": "You may opt out of renewing your subscription by calling Ancestry at 1-800-262-3787 at least two days before the renewal date.",
   "supports": "the phone route and notice"
  },
  {
   "id": "s18",
   "url": "https://www.ancestry.com/c/legal/abm",
   "title": "Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)",
   "publisher": "vendor",
   "quote": "If you decide to cancel during your first three months, you will be billed an early termination fee that will increase $10/month for each month of your active annual subscription.",
   "supports": "early termination fee in the first three months"
  },
  {
   "id": "s19",
   "url": "https://www.ancestry.com/c/legal/abm",
   "title": "Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)",
   "publisher": "vendor",
   "quote": "If you cancel after month three, you will be charged 25% of the remaining annual subscription amount.",
   "supports": "early termination fee after month three"
  },
  {
   "id": "s20",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933269924883-Pausing-a-Membership",
   "title": "Pausing a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Pausing your membership allows you to delay your next renewal payment for one or two months at the end of your current billing cycle.",
   "supports": "pausing"
  },
  {
   "id": "s21",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933269924883-Pausing-a-Membership",
   "title": "Pausing a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Some memberships cannot be paused, including free trials, installment memberships, gift memberships, family plan memberships, preserve my tree memberships, and memberships purchased through Ancestry's app.",
   "supports": "which memberships can't pause"
  },
  {
   "id": "s22",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933300904083-Ancestry-Accounts-after-Cancellation",
   "title": "Ancestry Accounts after Cancellation (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Before deleting a tree from your account, save a copy of it by downloading it to your computer as a GEDCOM file.",
   "supports": "exporting a tree"
  },
  {
   "id": "s23",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s24",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s25",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership",
   "title": "Canceling a Membership (Ancestry Support)",
   "publisher": "vendor",
   "quote": "If asked, choose if you want to pause, switch, keep, or cancel your membership, then click Continue.",
   "supports": "the pause, switch, keep or cancel choice"
  },
  {
   "id": "s26",
   "url": "https://www.ancestry.com/c/legal/renewal-cancellation-terms",
   "title": "Ancestry Renewal and Cancellation Terms",
   "publisher": "vendor",
   "quote": "during the first 14 days of your first subscription term you may either (1) cancel immediately for a full refund of the first month's fee and immediate loss of access",
   "supports": "the 14-day first-month refund for longer memberships billed monthly"
  },
  {
   "id": "s27",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play confirmation pop-up step"
  },
  {
   "id": "s28",
   "url": "https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App",
   "title": "Managing a Membership Purchased in the Ancestry App (Ancestry Support)",
   "publisher": "vendor",
   "quote": "Uninstalling the Ancestry app will not cancel your membership.",
   "supports": "uninstalling the app doesn't cancel"
  },
  {
   "id": "s29",
   "url": "https://www.ancestry.com/c/legal/abm",
   "title": "Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)",
   "publisher": "vendor",
   "quote": "If you decide to cancel the AncestryDNA service within the first 30 days of placing your order but after you have returned a DNA sample, you will be charged $50.",
   "supports": "the DNA-kit charge within 30 days"
  },
  {
   "id": "s30",
   "url": "https://www.ancestry.com/c/legal/abm",
   "title": "Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)",
   "publisher": "vendor",
   "quote": "If you decide to cancel your AncestryDNA service after the first 30 days, you will be billed $99 less $9 for each month of your active annual subscription",
   "supports": "the DNA-kit charge after 30 days"
  },
  {
   "id": "s31",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Amazon's own cancel steps for Amazon Appstore subscriptions couldn't be checked, so that route rests on Ancestry's page only",
   "When access ends and how cancellation is confirmed for app-store memberships is not stated by Ancestry",
   "Whether the Annual Billed Monthly plan is still sold, and when its access ends after opting out, is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Direct route refund: added the 14-day first-month refund for longer memberships billed monthly (Renewal and Cancellation Terms)",
    "Annual Billed Monthly route fees: added the AncestryDNA cancellation charges for plans that came with a DNA kit",
    "Direct route step 3: the pause/switch/keep/cancel choice and the reasons screen each need Continue",
    "Google Play route: added the confirmation pop-up step with a source",
    "Tips: uninstalling the app doesn't cancel an app-store membership",
    "Apple route: added confirm_by (red expiration message)"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.ancestry.com/account/data/user/delete",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/ancestry",
 "json": "https://stackcut.io/exits/ancestry.json",
 "evidence": {
  "packet_revision": "a52f4303d3ab3f11d5108945e57aab8e718780b33d15e45fb43985eec181529b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "ancestry--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "ancestry--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "ancestry--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "ancestry--google-play--r4",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "ancestry--amazon--r5",
    "channel": "amazon",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}