{
 "id": "amplitude",
 "name": "Amplitude",
 "category": "marketing_sales",
 "website": "https://amplitude.com",
 "domains": [
  "amplitude.com"
 ],
 "summary": "Plus: in organization settings open Plans and Billing, click Manage Billing, then Cancel; it takes effect at the start of the next billing period and charges are non-refundable. Contracts under the Main Services Agreement auto-renew for 12 months unless either side gives notice at least 60 days before the term ends.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Plus plan",
   "applies_to": "Plus plan subscriptions (monthly or annual), paid by credit card through Amplitude's Stripe checkout",
   "who": "A signed-in user with access to the organization's Plans and Billing settings (which roles can cancel is not documented)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in, open your organization settings and go to Plans and Billing",
     "expect": "Manage Billing"
    },
    {
     "do": "Click Manage Billing to open the Stripe billing portal",
     "expect": "Cancel (the Plus terms call it Cancel Plan)"
    },
    {
     "do": "Click Cancel and confirm",
     "expect": null
    },
    {
     "do": "Shut down all your deployments: active deployments keep generating usage charges, and that month's usage comes on the final bill at the end of the month",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the start of the next billing period: the first day of the following month for monthly plans, or of the following year for annual plans. Amplitude may then move the account to the Free plan",
   "notice": "Cancel before the end of the current subscription term; otherwise it renews for another month or another 12 months",
   "refund": "Charges are non-refundable; for special circumstances, contact PlusBilling@Amplitude.com",
   "fees": "No cancellation or termination fees for monthly subscriptions; payment obligations are non-cancelable. Usage for the final month, including overages, is billed after the month ends",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s27",
    "s26"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Main Services Agreement contracts",
   "applies_to": "Subscriptions bought on an Order Form under Amplitude's Main Services Agreement, rather than through the Plus self-serve checkout",
   "who": "The customer, by written notice to Amplitude",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Find the end date of your current subscription term on your Order Form",
     "expect": null
    },
    {
     "do": "At least 60 days before the term ends, send written notice that you want to terminate to legalnotices@amplitude.com, or by mail to Amplitude, Inc., 201 Third Street, Suite 200, San Francisco, CA 94103, Attn: Legal",
     "expect": null
    },
    {
     "do": "Retrieve any data you need within 30 days after the agreement ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription term; without timely notice the subscription renews for another 12 months",
   "notice": "At least 60 days before the end of the then-current term",
   "refund": "Fees paid are non-refundable unless the agreement expressly says otherwise",
   "fees": "All payment obligations are non-cancelable, so fees for the rest of the term stay due",
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s33"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Startup Scholarship",
   "applies_to": "Accounts on Amplitude's Startup Scholarship program (a free year of the Growth plan)",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email scholarship@amplitude.com and ask to terminate the account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan covers 2M events a month with no credit card. If you don't renew Plus, Amplitude may move the account to the Free plan",
   "evidence": "documented",
   "source_ids": [
    "s21",
    "s10"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade to a lower tier at any time; the change takes effect at the start of the next billing period",
   "evidence": "documented",
   "source_ids": [
    "s23"
   ]
  },
  {
   "type": "downgrade",
   "what": "Drop an add-on without cancelling Plus: uncheck it on the checkout page and complete checkout; it is removed at the end of the billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s24"
   ]
  },
  {
   "type": "discount_program",
   "what": "Startup Scholarship: startups with under $10M in funding and fewer than 20 employees get one free year on the Growth plan",
   "evidence": "documented",
   "source_ids": [
    "s22"
   ]
  }
 ],
 "export": [
  {
   "data": "Raw event data for a project",
   "how": "Request it through Amplitude's Export API for a date range (a developer task using the project's API credentials)",
   "format": "Zipped archive of JSON files",
   "limits": "Up to 365 days per request and 4GB per response; data can be exported about 2 hours after Amplitude receives it. Contract customers can retrieve data for 30 days after the agreement ends; under the Terms of Service, Amplitude may delete data after termination",
   "source_ids": [
    "s28",
    "s29",
    "s30",
    "s32",
    "s20",
    "s15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Plus: the start of the next billing period (the first day of the next month, or of the next year for annual plans). Contracts: the end of the subscription term",
  "data_kept": "Contract customers: data stays retrievable for 30 days after the agreement ends, then Amplitude destroys it. Under the Terms of Service (Free and Plus plans), Amplitude has no obligation to store data after termination and may permanently delete it",
  "you_lose": [
   "Plus plan features, if Amplitude moves the account to the Free plan",
   "Contract customers: all Customer Data once the 30-day retrieval period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Contract customers: send notice at least 60 days before the term ends, or the contract renews for another 12 months",
   "Cancelling Plus does not delete the account: once it is downgraded, contact online support and select Plus to have it removed",
   "Deleting an organization is a separate request that an Admin submits to Amplitude Support",
   "Free plan or free trial: close the account by contacting Amplitude via support.amplitude.com",
   "Active deployments keep generating charges even if nobody logs in; the last month's usage is billed after the month ends, and overages are charged on the 18th",
   "Add-ons can be removed on their own; they drop off at the end of the billing cycle"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "You may cancel your Plus Plan in your portal under the Plans and Billing page, by clicking Manage Billing and then Cancel.",
   "supports": "the Plus cancel steps"
  },
  {
   "id": "s2",
   "url": "https://amplitude.com/plus-plan-terms",
   "title": "Plus Plan Addendum",
   "publisher": "vendor",
   "quote": "Customer may cancel its Plus plan by navigating to the Plans and Billing section of its organization settings, clicking Manage Billing and selecting Cancel Plan",
   "supports": "Plans and Billing is in organization settings; the button is named Cancel Plan"
  },
  {
   "id": "s3",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "You can cancel your plan at any time, but the cancellation will take effect at the start of the next billing period.",
   "supports": "when a Plus cancellation takes effect"
  },
  {
   "id": "s4",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "For monthly plans, the cancellation will be effective on the first day of the following month",
   "supports": "monthly plans end on the first of the next month"
  },
  {
   "id": "s5",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "for annual plans, it will be effective on the first day of the following year.",
   "supports": "annual plans end on the first day of the next year"
  },
  {
   "id": "s6",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "There are no cancellation or termination fees for monthly subscriptions.",
   "supports": "no cancellation fee on monthly plans"
  },
  {
   "id": "s7",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "you can shut down all your deployments, and any usage for that month will be reflected in your final bill at the end of the month",
   "supports": "how the final usage bill works"
  },
  {
   "id": "s8",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "Charges are non-refundable. For any special circumstances that may warrant a refund, please contact PlusBilling@Amplitude.com.",
   "supports": "the refund policy"
  },
  {
   "id": "s9",
   "url": "https://amplitude.com/plus-plan-terms",
   "title": "Plus Plan Addendum",
   "publisher": "vendor",
   "quote": "unless Customer cancels the Plus plan prior to the end of the then-current Subscription Term",
   "supports": "cancel before the term ends to stop renewal"
  },
  {
   "id": "s10",
   "url": "https://amplitude.com/plus-plan-terms",
   "title": "Plus Plan Addendum",
   "publisher": "vendor",
   "quote": "If Customer chooses not to renew its Plus plan subscription at the end of a Subscription Term, Amplitude may automatically downgrade Customer's account to a Free Plan",
   "supports": "a cancelled Plus account may move to the Free plan"
  },
  {
   "id": "s11",
   "url": "https://amplitude.com/plus-plan-terms",
   "title": "Plus Plan Addendum",
   "publisher": "vendor",
   "quote": "All payment obligations are non-cancelable, and all Fees paid are non-refundable",
   "supports": "Plus payment obligations are non-cancelable"
  },
  {
   "id": "s12",
   "url": "https://amplitude.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "for Plus plan subscriptions, in Customer's Stripe portal under the Plans and Billing page, by clicking Manage Billing and then Cancel",
   "supports": "Manage Billing opens the Stripe portal"
  },
  {
   "id": "s13",
   "url": "https://amplitude.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "for Scholarship Programs, emailing scholarship@amplitude.com",
   "supports": "the Startup Scholarship route"
  },
  {
   "id": "s14",
   "url": "https://amplitude.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "for free trials or Free Plans, contacting Amplitude via support.amplitude.com",
   "supports": "closing a Free plan or trial account"
  },
  {
   "id": "s15",
   "url": "https://amplitude.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "following termination Amplitude shall have no obligation to Customer with respect to the storage of Customer Data and may, in its sole discretion, permanently delete Customer Data",
   "supports": "data after termination under the Terms of Service"
  },
  {
   "id": "s16",
   "url": "https://amplitude.com/msa",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "The subscription term shall be automatically renewed for successive terms of twelve (12) months",
   "supports": "contracts auto-renew for 12 months"
  },
  {
   "id": "s17",
   "url": "https://amplitude.com/msa",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "unless either party requests termination at least sixty (60) days prior to the end of the then-current term",
   "supports": "the 60-day notice period"
  },
  {
   "id": "s18",
   "url": "https://amplitude.com/msa",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "Notices to Amplitude must be sent to the following address: Amplitude, Inc., 201 Third Street, Suite 200, San Francisco, CA 94103, Attn: Legal or legalnotices@amplitude.com",
   "supports": "where notice must be sent"
  },
  {
   "id": "s19",
   "url": "https://amplitude.com/msa",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "All payment obligations are non-cancelable and, unless otherwise expressly provided in the Agreement, all fees paid under the Agreement are non-refundable.",
   "supports": "fees for the term stay due and are non-refundable"
  },
  {
   "id": "s20",
   "url": "https://amplitude.com/msa",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "Amplitude shall make available to Customer any Customer Data stored within the Amplitude Services for thirty (30) days after the expiration or termination of the Agreement",
   "supports": "the 30-day data retrieval period"
  },
  {
   "id": "s21",
   "url": "https://amplitude.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "2M Events/month forever.",
   "supports": "the Free plan limit"
  },
  {
   "id": "s22",
   "url": "https://amplitude.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Startups with under $10M in funding and fewer than 20 employees receive one free year on our Growth plan.",
   "supports": "the Startup Scholarship"
  },
  {
   "id": "s23",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "You can also downgrade to a different tier at any time, but the change will only take effect at the start of the next billing period.",
   "supports": "downgrading a tier"
  },
  {
   "id": "s24",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "From the checkout page, simply uncheck the addon feature you wish to cancel and complete the checkout process.",
   "supports": "removing an add-on"
  },
  {
   "id": "s25",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "After your account has been downgraded, to have your account removed, you can contact online support and select Plus.",
   "supports": "deleting the account is a separate support request"
  },
  {
   "id": "s26",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "any active deployments will still generate costs that we are required to charge you for",
   "supports": "unused accounts still incur charges"
  },
  {
   "id": "s27",
   "url": "https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing",
   "title": "FAQ: Plus Plan Billing",
   "publisher": "vendor",
   "quote": "Any overages from the previous month's usage will be invoiced in arrears within the first week of the following month and charged on the 18th.",
   "supports": "how overages are billed after the month"
  },
  {
   "id": "s28",
   "url": "https://amplitude.com/docs/apis/analytics/export",
   "title": "Export API",
   "publisher": "vendor",
   "quote": "The response is a zipped archive of JSON files.",
   "supports": "the export format"
  },
  {
   "id": "s29",
   "url": "https://amplitude.com/docs/apis/analytics/export",
   "title": "Export API",
   "publisher": "vendor",
   "quote": "The maximum period you can query at once is 365 days.",
   "supports": "the date-range limit"
  },
  {
   "id": "s30",
   "url": "https://amplitude.com/docs/apis/analytics/export",
   "title": "Export API",
   "publisher": "vendor",
   "quote": "The size limit is 4GB.",
   "supports": "the size limit"
  },
  {
   "id": "s31",
   "url": "https://amplitude.com/docs/admin/account-management/user-roles-permissions",
   "title": "User roles and permissions",
   "publisher": "vendor",
   "quote": "Delete the organization or change its name and URL (requires submission to Amplitude Support)",
   "supports": "deleting an organization goes through support"
  },
  {
   "id": "s32",
   "url": "https://amplitude.com/docs/apis/analytics/export",
   "title": "Export API",
   "publisher": "vendor",
   "quote": "Data is available to export within 2 hours of when the servers received it.",
   "supports": "export availability delay"
  },
  {
   "id": "s33",
   "url": "https://amplitude.com/msa",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "after which Amplitude shall promptly destroy all Customer Data",
   "supports": "data is destroyed after the retrieval period"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Which organization roles can open Plans and Billing and cancel Plus is not documented",
   "What the Stripe cancel screens show, whether a reason or offer is asked for, and whether a confirmation email is sent are not documented",
   "How long data is kept on the Free plan after a Plus downgrade is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Plus route: added a step to shut down all deployments, since active deployments keep generating charges (s7, s26)",
    "Re-checked the Plus cancel path and timing, refund, the MSA's 12-month auto-renewal, 60-day written notice and notice address, the 30-day data window, pricing and export API facts: all confirmed"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "amplitude",
  "name": "Amplitude",
  "recipes": [
   {
    "id": "basic-web-analytics",
    "title": "Basic website and conversion analytics",
    "best_year_one_net": 58
   }
  ]
 },
 "page": "https://stackcut.io/cancel/amplitude",
 "json": "https://stackcut.io/exits/amplitude.json",
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    "channel": "direct_web",
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    }
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}