{
 "id": "adobe_creative_cloud",
 "name": "Adobe Creative Cloud",
 "category": "design_creative",
 "website": "https://www.adobe.com/creativecloud.html",
 "domains": [
  "adobe.com"
 ],
 "summary": "Cancel in your Adobe account: Plans and payment, Manage plan, Cancel your plan. For US individual annual plans billed monthly, cancellation after 14 days costs 50% of the remaining contract obligation; California terms state 30% of the annual commitment. For direct Teams annual plans billed monthly, the published section states a 50% remaining-contract-obligation fee; its separate California treatment is not stated there. Annual prepaid and month-to-month plans are non-refundable after 14 days. Cancel app-store and reseller plans there.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Individual plans",
   "applies_to": "Individual plans bought from Adobe (annual paid monthly, annual prepaid, or month to month)",
   "who": "The Adobe account holder",
   "method": "self_serve",
   "start_url": "https://account.adobe.com/plans",
   "steps": [
    {
     "do": "Sign in to your Adobe account and, under Plans and payment, select Manage plan for the plan to cancel",
     "expect": "Cancel your plan"
    },
    {
     "do": "Select Cancel your plan, check the plan details, then select Continue to cancel",
     "expect": "a list of reasons"
    },
    {
     "do": "Select a reason for cancelling, then Continue",
     "expect": "the cancellation details"
    },
    {
     "do": "Review the cancellation details, then select Confirm cancellation",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email from Adobe, or the cancellation shown on your account page",
   "effective": "For annual plans billed monthly, service continues through the end of that month’s billing period; annual prepaid service continues through the contracted term; month-to-month service continues through month-end",
   "notice": null,
   "refund": "For most plans, a full refund if you cancel within 14 days of the first purchase; after that, month-to-month and prepaid annual payments aren't refunded (US terms)",
   "fees": "Individual annual contract billed monthly: after 14 days, a lump sum of 50% of the remaining contract obligation; California terms state 30% of the annual commitment. Month-to-month has no early-termination fee stated. (US terms)",
   "source_ids": [
    "d1",
    "d3",
    "d4",
    "d5",
    "d6",
    "d7",
    "d11",
    "d12",
    "d13",
    "s27",
    "s28",
    "s32"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Adobe app subscriptions bought in an Adobe iPhone or iPad app (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the Adobe subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message and no Cancel button",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "d8",
    "a1",
    "a2"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Adobe app subscriptions bought in an Adobe Android app (billed by Google Play)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play",
     "expect": "the Adobe subscription"
    },
    {
     "do": "Click Manage next to it, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": "The subscription in Google Play is no longer set to renew",
   "effective": "You keep access for the time you have already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "d8",
    "g1",
    "g3"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Plans bought through Microsoft or another third-party provider, and team plans bought through a reseller",
   "who": "The customer of record with that provider or reseller",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Follow the provider's own cancellation process, or contact the reseller to cancel",
     "expect": null
    }
   ],
   "confirm_by": "The provider's or reseller's confirmation",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "d8",
    "d21"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Teams plans (Admin Console)",
   "applies_to": "Creative Cloud for teams plans bought directly from Adobe",
   "who": "System admins and contract owners",
   "method": "self_serve",
   "start_url": "https://adminconsole.adobe.com",
   "steps": [
    {
     "do": "Sign in to the Admin Console and select Account, then scroll to Plans and licenses",
     "expect": "Manage"
    },
    {
     "do": "Select Manage for the plan, then Cancel Licenses",
     "expect": "Cancel licenses"
    },
    {
     "do": "Follow the steps on the Cancel licenses screen",
     "expect": null
    },
    {
     "do": "If there is no Cancel option, open the Support tab and select Start chat to contact Adobe Customer Care",
     "expect": null
    }
   ],
   "confirm_by": "Team members are notified about the change in their license status",
   "effective": "For Teams annual billed monthly, service continues until the end of that month’s billing period; other contract/payment types follow their terms.",
   "notice": null,
   "refund": "The US Teams terms provide a full refund within 14 days of the initial order for the annual-billed-monthly plan; after 14 days the stated fee applies. Other plan/payment types follow their applicable terms.",
   "fees": "The US terms for Creative Cloud for Teams, annual billed monthly, state a lump sum fee of 50% of the remaining contract obligation after 14 days. The separate Teams subsection does not state a California-specific alternative; verify the account’s cancellation details. Other plan/payment types follow their applicable terms.",
   "source_ids": [
    "d24",
    "d20",
    "d23",
    "d22",
    "d26",
    "s31"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch to a cheaper plan (Manage plan, then Change your plan); the new plan starts immediately",
   "evidence": "documented",
   "source_ids": [
    "d17"
   ]
  },
  {
   "type": "free_plan",
   "what": "Keep a Creative Cloud free membership with 5GB of cloud storage; starter plans for some apps remain available",
   "evidence": "documented",
   "source_ids": [
    "d16",
    "d14"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Students and teachers can keep a discounted Creative Cloud plan by verifying their education status",
   "evidence": "documented",
   "source_ids": [
    "d19"
   ]
  }
 ],
 "export": [
  {
   "data": "Files stored in Creative Cloud (cloud storage)",
   "how": "Move files out of Creative Cloud storage",
   "format": null,
   "limits": "After cancelling, cloud storage drops to 5GB; if you are over it, you have 30 days to move files out",
   "source_ids": [
    "d14"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "Files stay accessible on your computer and the Creative Cloud website within a 5GB cloud storage limit; over the limit, you have 30 days to move files out",
  "you_lose": [
   "Most Creative Cloud apps and services",
   "Cloud storage above 5GB"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for a reason for cancelling before the final Confirm cancellation",
  "tips": [
   "Find the plan type (annual paid monthly, annual prepaid or monthly) before cancelling: it decides the fee or refund",
   "The fee and refund terms quoted are for US subscribers; South Korea and Brazil have their own terms",
   "You can't cancel while Adobe is processing your payment or there's a payment problem: wait 24 hours and try again",
   "If you have more than one plan, cancel each plan separately"
  ]
 },
 "sources": [
  {
   "id": "d1",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html",
   "title": "Cancel your Adobe trial or subscription",
   "publisher": "vendor",
   "quote": "In the Plans and payment window, select Manage plan for the plan you want to cancel.",
   "supports": "where the web flow starts"
  },
  {
   "id": "d3",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html",
   "title": "Cancel your Adobe trial or subscription",
   "publisher": "vendor",
   "quote": "Select the reason for cancellation, and then select Continue.",
   "supports": "the reason step"
  },
  {
   "id": "d4",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html",
   "title": "Cancel your Adobe trial or subscription",
   "publisher": "vendor",
   "quote": "Review the cancellation details and then select Confirm cancellation.",
   "supports": "the final step"
  },
  {
   "id": "d5",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html",
   "title": "Cancel your Adobe trial or subscription",
   "publisher": "vendor",
   "quote": "Check your email for a confirmation from Adobe or verify the cancellation on your account page.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "d6",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html",
   "title": "Cancel your Adobe trial or subscription",
   "publisher": "vendor",
   "quote": "Your access to paid apps and services continues until the end of your current billing period.",
   "supports": "when access ends"
  },
  {
   "id": "d7",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html",
   "title": "Cancel your Adobe trial or subscription",
   "publisher": "vendor",
   "quote": "For most plans, you get a full refund if you cancel within 14 days of your initial purchase.",
   "supports": "the 14-day refund"
  },
  {
   "id": "d8",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html",
   "title": "Cancel your Adobe trial or subscription",
   "publisher": "vendor",
   "quote": "For subscriptions purchased through third-party providers such as Apple, Google, or Microsoft, follow their specific cancellation process.",
   "supports": "the app store and third-party routes"
  },
  {
   "id": "d11",
   "url": "https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html",
   "title": "Understand Adobe's subscription terms and refund policies",
   "publisher": "vendor",
   "quote": "After 14 days, a cancellation fee (early termination fee) of 50% of the remaining balance of the contract applies.",
   "supports": "the early termination fee on annual plans paid monthly"
  },
  {
   "id": "d12",
   "url": "https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html",
   "title": "Understand Adobe's subscription terms and refund policies",
   "publisher": "vendor",
   "quote": "Therefore, a refund is not possible if you cancel before the year ends.",
   "supports": "no refund on prepaid annual plans"
  },
  {
   "id": "d13",
   "url": "https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html",
   "title": "Understand Adobe's subscription terms and refund policies",
   "publisher": "vendor",
   "quote": "The terms and policies outlined in this article apply specifically to Adobe subscribers based in the US.",
   "supports": "the terms are US-specific"
  },
  {
   "id": "d14",
   "url": "https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html",
   "title": "Understand Adobe's subscription terms and refund policies",
   "publisher": "vendor",
   "quote": "If you're over the 5GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage.",
   "supports": "storage after cancelling"
  },
  {
   "id": "d15",
   "url": "https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html",
   "title": "Understand Adobe's subscription terms and refund policies",
   "publisher": "vendor",
   "quote": "When your subscription ends, you can no longer use most Creative Cloud applications or services.",
   "supports": "what you lose"
  },
  {
   "id": "d16",
   "url": "https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html",
   "title": "Understand Adobe's subscription terms and refund policies",
   "publisher": "vendor",
   "quote": "However, starter plans for some apps are still available with a Creative Cloud free membership.",
   "supports": "the free membership"
  },
  {
   "id": "d17",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html",
   "title": "Change your Adobe plan",
   "publisher": "vendor",
   "quote": "The new plan will take effect immediately, and you'll be charged for the plan.",
   "supports": "switching plans"
  },
  {
   "id": "d19",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html",
   "title": "Renew your Adobe account plan with student and teacher discount",
   "publisher": "vendor",
   "quote": "You can continue using your Creative Cloud apps with a student and teacher discount after verifying that you're still a student or teacher.",
   "supports": "the student and teacher discount"
  },
  {
   "id": "d20",
   "url": "https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html",
   "title": "Cancel Creative Cloud for teams licenses",
   "publisher": "vendor",
   "quote": "Select Manage for the plan you want to cancel, and then select Cancel Licenses.",
   "supports": "the teams steps"
  },
  {
   "id": "d21",
   "url": "https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html",
   "title": "Cancel Creative Cloud for teams licenses",
   "publisher": "vendor",
   "quote": "If you purchased through a reseller, contact them to manage cancellations.",
   "supports": "reseller-bought plans"
  },
  {
   "id": "d22",
   "url": "https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html",
   "title": "Cancel Creative Cloud for teams licenses",
   "publisher": "vendor",
   "quote": "The cancellation takes effect based on your contract terms.",
   "supports": "when a teams cancellation takes effect"
  },
  {
   "id": "d23",
   "url": "https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html",
   "title": "Cancel Creative Cloud for teams licenses",
   "publisher": "vendor",
   "quote": "If you don't see the Cancel option, go to the Support tab in the Admin Console and select Start chat to contact Adobe Customer Care.",
   "supports": "the chat fallback for teams"
  },
  {
   "id": "d24",
   "url": "https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html",
   "title": "Cancel Creative Cloud for teams licenses",
   "publisher": "vendor",
   "quote": "This workflow is available to system admins and contract owners.",
   "supports": "who can cancel a teams plan"
  },
  {
   "id": "d26",
   "url": "https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html",
   "title": "Cancel Creative Cloud for teams licenses",
   "publisher": "vendor",
   "quote": "Depending on your plan and renewal date, a cancellation fee or refund may apply.",
   "supports": "teams fees and refunds"
  },
  {
   "id": "a1",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "a2",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "g1",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps, including the reason pop-up"
  },
  {
   "id": "g3",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s27",
   "url": "https://www.adobe.com/legal/subscription-terms.html",
   "title": "Adobe Subscription and Cancellation Terms",
   "publisher": "vendor",
   "quote": "For customers in California, should you cancel after 14 days, you'll be charged a lump sum amount of 30% of your annual commitment",
   "supports": "the California fee on annual plans paid monthly"
  },
  {
   "id": "s28",
   "url": "https://www.adobe.com/legal/subscription-terms.html",
   "title": "Adobe Subscription and Cancellation Terms",
   "publisher": "vendor",
   "quote": "your payment is non-refundable, and your service will continue until the end of that month's billing period",
   "supports": "no refund on month-to-month plans after 14 days"
  },
  {
   "id": "s29",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html",
   "title": "Cancel your Adobe trial or subscription",
   "publisher": "vendor",
   "quote": "You can't cancel your plan if we're processing your payment or if there is a problem with the payment. Wait for 24 hours and try again.",
   "supports": "the tip about payments in progress"
  },
  {
   "id": "s30",
   "url": "https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html",
   "title": "Cancel your Adobe trial or subscription",
   "publisher": "vendor",
   "quote": "If you have more than one plan, each plan must be cancelled separately.",
   "supports": "the tip about several plans"
  },
  {
   "id": "s31",
   "url": "https://www.adobe.com/legal/subscription-terms.html",
   "title": "Adobe Subscription and Cancellation Terms — US Creative Cloud for Teams, annual billed monthly",
   "publisher": "vendor",
   "quote": "end of that month’s billing period",
   "supports": "US Teams annual-billed-monthly subsection: full refund within 14 days of initial order; after 14 days fee is 50% remaining contract obligation and service continues through month-end. The excerpt anchors service timing; all three claims were read in the full subsection."
  },
  {
   "id": "s32",
   "url": "https://www.adobe.com/legal/subscription-terms.html",
   "title": "Adobe Subscription and Cancellation Terms — US individual annual prepaid cancellation",
   "publisher": "vendor",
   "quote": "end of your contracted term",
   "supports": "Annual prepaid: after 14 days payment is non-refundable and service continues through the contracted term; this source is the scoped US prepaid subsection, not the annual-billed-monthly subsection."
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Retention offers shown during Adobe's cancel flow are not documented on the help pages",
   "Adobe's pages don't say when access ends for Apple- or Microsoft-billed plans",
   "Fee and refund terms outside the US (South Korea, Brazil and others) were not researched",
   "The California-specific fee for Creative Cloud for Teams is not stated in the current Teams annual-billed-monthly subsection reviewed; check the in-account cancellation quote or obtain direct confirmation before stating a Teams California rate"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "partial",
   "notes": [
    "Fees and summary: added California's fee (a lump sum of 30% of the annual commitment) from Adobe's legal terms",
    "Refund: after 14 days, month-to-month payments aren't refunded either",
    "Tips: can't cancel while a payment is processing; cancel each plan separately",
    "Google Play route: added the reason pop-up and Continue step",
    "Teams route: channel is direct_web (self-serve Admin Console), with labels on both direct_web routes",
    "Scoped check of the current US legal terms (effective August 1, 2026) confirmed different published scopes: individuals annual-billed-monthly list a 50% remaining-obligation fee and California 30% annual-commitment alternative; Teams annual-billed-monthly list 50% remaining obligation but no separate California clause in that subsection. Other account, channel, and non-US details were not re-reviewed; checked_on remains 2026-09-29."
   ]
  }
 },
 "delete_account": {
  "url": "https://account.adobe.com/privacy/delete-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "adobe_creative_cloud",
  "name": "Adobe Creative Cloud",
  "recipes": [
   {
    "id": "replace-adobe-creative-cloud",
    "title": "Photo and graphics editing",
    "best_year_one_net": 364
   }
  ]
 },
 "page": "https://stackcut.io/cancel/adobe_creative_cloud",
 "json": "https://stackcut.io/exits/adobe_creative_cloud.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "Adobe Creative Cloudの解約方法",
   "page": "https://stackcut.io/ja/cancel/adobe_creative_cloud",
   "checked_on": "2026-10-05"
  },
  {
   "language": "de",
   "market": "DE",
   "title": "Adobe kündigen",
   "page": "https://stackcut.io/de/cancel/adobe_creative_cloud",
   "checked_on": "2026-10-05"
  },
  {
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   "market": "BR",
   "title": "Como cancelar a assinatura da Adobe",
   "page": "https://stackcut.io/pt-br/cancel/adobe_creative_cloud",
   "checked_on": "2026-10-08"
  },
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   "language": "es",
   "market": "MX",
   "title": "Cómo cancelar Adobe Creative Cloud",
   "page": "https://stackcut.io/es/cancel/adobe_creative_cloud",
   "checked_on": "2026-10-05"
  },
  {
   "language": "nl",
   "market": "NL",
   "title": "Adobe opzeggen",
   "page": "https://stackcut.io/nl/cancel/adobe_creative_cloud",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "532ae76d7b0209910ef18b85c6230197a137c0dfb401f3e852f3a68fdc165a2c",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "adobe-creative-cloud--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}