{
 "id": "activecampaign",
 "name": "ActiveCampaign",
 "category": "marketing_sales",
 "website": "https://www.activecampaign.com",
 "domains": [
  "activecampaign.com",
  "activehosted.com"
 ],
 "summary": "The Primary Admin goes to profile > Billing & Upgrade > Edit payment method > Cancel my account, then Confirm cancellation; it ends with the current period. Commit Annually, Pay Monthly and resold accounts go through support or the reseller. Gotcha: no refunds, and contact data can't be restored.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "ActiveCampaign plans billed directly (not resold, and not on Commit Annually, Pay Monthly)",
   "who": "The Primary Admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to ActiveCampaign as the Primary Admin, click your profile, then Billing & Upgrade",
     "expect": "Billing & Upgrade"
    },
    {
     "do": "Click Edit payment method on the right side of the page",
     "expect": "Edit payment method"
    },
    {
     "do": "Select Cancel my account in the lower-left corner of the Edit payment method window",
     "expect": null
    },
    {
     "do": "Proceed through each screen; depending on your plan you may be asked to schedule a free 1:1 session with the Success team, and monthly plans are offered a pause instead",
     "expect": "a final screen with the Confirm cancellation button"
    },
    {
     "do": "On the final screen, click Confirm cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription period in which you cancel",
   "notice": null,
   "refund": "ActiveCampaign does not provide partial or full refunds",
   "fees": "You're responsible for all fees, taxes and other charges up through the cancellation date",
   "source_ids": [
    "s33",
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s31",
    "s32",
    "s13",
    "s14",
    "s16"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Commit Annually, Pay Monthly",
   "applies_to": "Accounts on a Commit Annually, Pay Monthly plan (an annual commitment billed monthly)",
   "who": "The designated account owner or an authorized signatory",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Contact ActiveCampaign's Customer Experience team and ask to cancel: these plans must be cancelled through the team",
     "expect": null
    },
    {
     "do": "Or send the cancellation by email to info@activecampaign.com, from the designated account owner or an authorized signatory",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of your annual subscription period",
   "notice": null,
   "refund": "ActiveCampaign does not provide partial or full refunds",
   "fees": "You're responsible for all fees, taxes and other charges up through the cancellation date",
   "source_ids": [
    "s7",
    "s6",
    "s12",
    "s15",
    "s14",
    "s16"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a reseller",
   "applies_to": "Accounts under an ActiveCampaign service provider (resold accounts)",
   "who": "The customer, through the ActiveCampaign service provider",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the service provider your account is under for help with the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s8"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a monthly plan for up to 3 months, once every 12 months, with no billing during the pause (and no access to the account). It starts at the end of the current billing term and can't be extended; start it from the same Cancel my account option. Not available for trial, resold or Commit Annually, Pay Monthly accounts",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s34"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a lower tier, lower your contact limit or remove an add-on by contacting the Customer Experience team. Downgrading to Starter deactivates automations with more than five actions",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Commit Annually, Pay Monthly (in applicable regions and plans): up to 10% off for committing to a year while still paying monthly; it can only end at the end of the annual period",
   "evidence": "documented",
   "source_ids": [
    "s30",
    "s6"
   ]
  }
 ],
 "export": [
  {
   "data": "All contacts, with the fields you choose",
   "how": "Click Contacts in the left menu, click the ellipsis (...) at the top right of the Contacts Overview page, click Export, pick the fields and click Export; download the file from Contacts > Exports",
   "format": "CSV",
   "limits": "The download link is valid for 7 days; contact notes aren't included",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription period (Commit Annually, Pay Monthly: the end of the annual subscription period)",
  "data_kept": "After cancellation or termination you can't access or restore any contact data",
  "you_lose": [
   "Access to the account",
   "Your contact data, which can't be restored after cancellation"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Yes: depending on the plan, the flow asks you to schedule a free 1:1 session with the Success team, and monthly plans are offered a pause; you can back out before Confirm cancellation",
  "tips": [
   "Only the Primary Admin can cancel or pause the account from Billing & Upgrade",
   "Some plans must book a free 1:1 session with the Success team during the cancel flow before the account can be cancelled",
   "A free trial doesn't need cancelling: you're only charged if you upgrade to a paid account",
   "Export contacts before cancelling: contact data can't be restored afterwards",
   "Updating billing information during a pause reactivates the account",
   "Downgrades (lower tier, lower contact limit, removing an add-on) go through the Customer Experience team",
   "You can't cancel while the account is paused: when the pause ends, the account reactivates and the card on file is charged"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Click your profile > Billing & Upgrade.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Click the \"Edit payment method\" option on the right side of the page.",
   "supports": "the Edit payment method step"
  },
  {
   "id": "s3",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Select the \"Cancel my account\" option in the lower-left corner of the modal.",
   "supports": "the Cancel my account step"
  },
  {
   "id": "s4",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Proceed through each screen to cancel your account.",
   "supports": "the cancellation flow has several screens"
  },
  {
   "id": "s5",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "On the final screen, click \"Confirm cancellation.\"",
   "supports": "the final confirm"
  },
  {
   "id": "s6",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "When you agree to an annual subscription period, any cancelation request will take effect at the end of your annual subscription period.",
   "supports": "when an annual plan ends"
  },
  {
   "id": "s7",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "If you are on a \"Commit annually pay monthly\" plan, you must contact our Customer Experience team to cancel your account",
   "supports": "commit-annually-pay-monthly accounts cancel through the Customer Experience team"
  },
  {
   "id": "s8",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "If your account is under an ActiveCampaign service provider, you must contact them for further assistance with the cancellation process.",
   "supports": "resold accounts are cancelled through the reseller"
  },
  {
   "id": "s9",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "During this process, you have a chance to change your mind and back out of the account cancellation flow",
   "supports": "you can back out of the flow"
  },
  {
   "id": "s10",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "We will not charge you unless you manually upgrade to a paid account.",
   "supports": "trials aren't charged"
  },
  {
   "id": "s11",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "If you pay for your account every month, you can pause your account instead",
   "supports": "monthly plans can pause instead"
  },
  {
   "id": "s12",
   "url": "https://www.activecampaign.com/legal/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your subscription at any time by logging into your account and following the instructions on your account dashboard for cancellation or by contacting us at info@activecampaign.com.",
   "supports": "the two ways to cancel"
  },
  {
   "id": "s13",
   "url": "https://www.activecampaign.com/legal/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "All cancellation requests will take effect at the end of then-current subscription period in which the cancellation request is made",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s14",
   "url": "https://www.activecampaign.com/legal/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you will be responsible for all fees and any applicable taxes and other charges rendered up through the cancellation date.",
   "supports": "charges up to the cancellation date"
  },
  {
   "id": "s15",
   "url": "https://www.activecampaign.com/legal/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Such cancellation notice must be sent by the designated account owner or an authorized signatory.",
   "supports": "who may send a cancellation notice"
  },
  {
   "id": "s16",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218253598-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "As a policy, our company does not provide partial or full refunds.",
   "supports": "no refunds"
  },
  {
   "id": "s17",
   "url": "https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account",
   "title": "Pause billing for your ActiveCampaign account",
   "publisher": "vendor",
   "quote": "You can pause your account for a maximum of 3 months",
   "supports": "how long a pause lasts"
  },
  {
   "id": "s18",
   "url": "https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account",
   "title": "Pause billing for your ActiveCampaign account",
   "publisher": "vendor",
   "quote": "You can pause your account once every 12 months",
   "supports": "how often you can pause"
  },
  {
   "id": "s19",
   "url": "https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account",
   "title": "Pause billing for your ActiveCampaign account",
   "publisher": "vendor",
   "quote": "It is not possible to pause Trial, Resold, or Commit Annually Pay Monthly accounts",
   "supports": "which accounts can't pause"
  },
  {
   "id": "s20",
   "url": "https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account",
   "title": "Pause billing for your ActiveCampaign account",
   "publisher": "vendor",
   "quote": "It's not possible to access your account during the pause period",
   "supports": "no access while paused"
  },
  {
   "id": "s21",
   "url": "https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account",
   "title": "Pause billing for your ActiveCampaign account",
   "publisher": "vendor",
   "quote": "Updating your billing information during the pause period will reactivate your account",
   "supports": "updating billing ends a pause"
  },
  {
   "id": "s22",
   "url": "https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account",
   "title": "Pause billing for your ActiveCampaign account",
   "publisher": "vendor",
   "quote": "Only the Primary Admin can pause the ActiveCampaign account",
   "supports": "who can pause"
  },
  {
   "id": "s23",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "you need to downgrade your plan (moving from a higher tier to a lower tier, lowering your contact limit, or removing an add-on), you must contact our Customer Experience team",
   "supports": "how to downgrade"
  },
  {
   "id": "s24",
   "url": "https://help.activecampaign.com/hc/en-us/articles/15074854029468-Automations-and-account-downgrade-FAQs",
   "title": "Automations and account downgrade FAQs",
   "publisher": "vendor",
   "quote": "If you downgrade to a Starter plan, we will deactivate automations with more than five actions.",
   "supports": "what a Starter downgrade turns off"
  },
  {
   "id": "s25",
   "url": "https://help.activecampaign.com/hc/en-us/articles/221393808-How-do-I-export-all-contacts",
   "title": "How do I export all contacts?",
   "publisher": "vendor",
   "quote": "Click the ellipsis (...) located on the top right of the Contacts Overview page.",
   "supports": "where the export starts"
  },
  {
   "id": "s26",
   "url": "https://help.activecampaign.com/hc/en-us/articles/221393808-How-do-I-export-all-contacts",
   "title": "How do I export all contacts?",
   "publisher": "vendor",
   "quote": "This link will be valid for 7 days.",
   "supports": "the download link expires"
  },
  {
   "id": "s27",
   "url": "https://help.activecampaign.com/hc/en-us/articles/221393808-How-do-I-export-all-contacts",
   "title": "How do I export all contacts?",
   "publisher": "vendor",
   "quote": "Contact notes cannot be exported.",
   "supports": "notes aren't in the export"
  },
  {
   "id": "s28",
   "url": "https://help.activecampaign.com/hc/en-us/articles/221393808-How-do-I-export-all-contacts",
   "title": "How do I export all contacts?",
   "publisher": "vendor",
   "quote": "Click the \"Download\" link under the \"Actions\" column for the export.",
   "supports": "where the export is downloaded"
  },
  {
   "id": "s29",
   "url": "https://www.activecampaign.com/legal/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Upon cancellation or termination, you will not have access to or be able to restore any Contact Data.",
   "supports": "contact data after cancellation"
  },
  {
   "id": "s30",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "where the account can receive up to 10% off by still paying monthly by committing to an annual plan",
   "supports": "the Commit Annually, Pay Monthly discount"
  },
  {
   "id": "s31",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Depending on your plan, we may need you to schedule a free 1:1 session with a member of our Success team.",
   "supports": "some plans must book a session before cancelling"
  },
  {
   "id": "s32",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "You will be asked to schedule this session during the cancellation process.",
   "supports": "the session is booked inside the cancel flow"
  },
  {
   "id": "s33",
   "url": "https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "If you are the Primary Admin, you can start the cancellation process from the Billing & Upgrade page in your account.",
   "supports": "who can cancel"
  },
  {
   "id": "s34",
   "url": "https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account",
   "title": "Pause billing for your ActiveCampaign account",
   "publisher": "vendor",
   "quote": "Pauses will begin at the end of your current billing term",
   "supports": "when a pause starts"
  },
  {
   "id": "s35",
   "url": "https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account",
   "title": "Pause billing for your ActiveCampaign account",
   "publisher": "vendor",
   "quote": "Monthly payments will resume, and your card on file will be charged. You cannot cancel your account during the pause period.",
   "supports": "what happens when a pause ends, and no cancelling during a pause"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "ActiveCampaign's help pages don't say what confirms a cancellation (an email or a status on the Billing & Upgrade page)",
   "How a reseller handles cancelling a resold account isn't on ActiveCampaign's public help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against ActiveCampaign's cancel, refund and pause articles and its Terms of Service: the steps, who can cancel, timing, the no-refund policy and fees are confirmed",
    "Commit Annually, Pay Monthly: removed the contact page as the starting point, since it doesn't cover cancelling; the route now names the Customer Experience team and the info@activecampaign.com address the Terms give",
    "Pause: added that it starts at the end of the billing term and can't be extended, and that you can't cancel during a pause (the card on file is charged when it ends)",
    "Dropped an unsupported line about losing the Commit Annually, Pay Monthly discount, and corrected one export quote to the article's exact words"
   ]
  }
 },
 "delete_account": {
  "url": "https://ac.activehosted.com/f/2175",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/activecampaign",
 "json": "https://stackcut.io/exits/activecampaign.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "activecampaign--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
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     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
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   {
    "route_id": "activecampaign--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "activecampaign--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}